Please help a really silly person...

phoebel

New Member
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1
I'm sorry, but i am really inept and having a hard time getting to know Win8.

I just purchased a new laptop which came with a free 30 day trial of Microsoft Office. I had intended to set my laptop up with 2 users - both me, but one for work and one for personal.

So what i did was accidentally install the Office trial on my work log on, when i meant to install it on my personal user account. I realised what i did and uninstalled it and then tried to reinstall it on my personal user account - but the computer only seems to recognise it on the primary user account (both are adminstrator level accounts, but the 'apps' only show up when i log on with the account i created first (even though i re-installed it on the secondary log on).

I'm really not sure if this is a Win8 problem, all i really know is that if i log on with what I intended to be my work user logon - the Office apps show up, albeit with my personal email account, etc. If i log on to my personal user account, which is where i wanted to run the trial, none of the Office apps show up and I can only use Office through the browser.

Although I originally mistakenly installed Office 365 in my personal user account, i downloaded the 'fix it' app and beleived that i had uninstalled it from 'User 1' and then reinstalled it under 'User 2' but the computer isnt behaving that way... In any event i'm really not sure why i couldn't use the same 365 install given it's the same computer (i.e. why don't the Office apps show up on the User 2 start page?)...

I'm so confused... Could anyone please tell me how i fix this??? I don't want my personal accounts linked with my other logon as that's supposed to be for work only. Now they're all mixed up and i need to fix it so i can join my work's Office account on what was supposed to be the work 'user' account...
 

My Computer

System One

  • OS
    Win8
    Computer type
    Laptop

My Computer

System One

  • OS
    Win 8 (64) : Win 7 (64) : Vista (64) : Android JB 4.2 : iOS 6
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer AX Series & HP i-5 2400s
    Screen Resolution
    Main PC - 2x Sony PS3 3D LED Displays + 1x 22" Philips; HTPC - 47" HDTV w/ 17" LCD secondary display
    Hard Drives
    Internal- 1TB on each system; 1x120GB SSD on main PC
    External (network attached)- 1x2TB Seagate backup; 1x1TB ext. storage; 1x500GB,
    Other Info
    http://tinyurl.com/br4uxrk

    http://tinyurl.com/cwj93pj

My Computer

System One

  • OS
    Windows 8, Windows 7
    System Manufacturer/Model
    HP Z210
    Internet Speed
    25mbps
To quote Dr Kildare, "I concur." Once you set up any major Microsoft app, it leaves tendrils all through the system like a parasite, even after uninstalling it - For sure it would have created a folder in the Windows folder containing the install files and info.. And apps like Office, which lock themselves into the user account from which it was installed, can't just be uninstalled and reinstalled. Office should have created a system restore point before installing. But if it didn't it's just a general rule, to make a restore point just to make sure you can get all of it out if you don't want it or you did it the wrong way.

But if it makes you feel any better, I just did almost the exact same thing with Autodesk 3DSMAX, I forgot to do something before I installed it, now I can only get it out by system restore if my system will let me. That's the other key thing here, "If it will let you do a restore"
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
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