Windows 8 and 8.1 Forums


Start Screen went blank after Sleep - Can't add icons

  1. #1

    Start Screen went blank after Sleep - Can't add icons


    RE: Windows 8.

    Something strange happened. I put my computer in sleep mode, as I have done many times. But this time, after I brought it back on, my Start Screen was missing all the tiles. AND, I can't put them back. When I click the "All Apps" button at the bottom, my screen just goes blank.

    My desktop works, so I haven't lost anything. Just have a totally disfunctional Start Screen.

    Symptoms:
    1) After boot, I'm at the Start Screen.

    2) The screen isn't blank. It's got the background and the START in the corner. It's just blank of tiles. There are no tiles on my Start screen.

    3) If I go to bottom and right click, I see "All Apps" and if I click that, the screen then goes blank, and the background changes. The screen is totally blank and nothing works except the side menus. There are no tiles listed and no text on the screen.

    I've googled this problem and see this is a known issue, except with slightly different symptoms. But I can't get it resolved. All suggestions require going to Microsoft's Site, for this problem. They say that you have to use the hotfix. I contacted Microsoft, from that site and they sent me an email with a link that just takes me back to the site.

    I've run SCF and it found no problems.

    I have gone through a complete update, using Windows update and it didn't fix the problem. Need a solution to this.

    Where on earth is this hotfix (a link to the actual hotfix; not some website that goes round and round).
    I don't have the revovery discs so I can't use that.

    If there's really a fix, where the heck is it? Anyone know of the fix that will fix this problem. Not something you've read about but actually tried. If you have not had this problem, you probably can't help, because I can google and read too.
    Last edited by MikeSD; 14 Apr 2013 at 10:55.

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    Hot fix url


    I contacted microsoft & got this email:

    **********************************

    hotfix@microsoft.com
    11:34 AM (14 minutes ago)

    to me



    IMPORTANT INFORMATION

    For your convenience, we put the hotfix that you requested on an HTTP site. You can download the hotfix from this site without us filling up your e-mail inbox.

    WARNING This hotfix has not undergone full testing. Therefore, it is intended only for systems or computers that are experiencing the exact problem that is described in the one or more Microsoft Knowledge Base articles that are listed in "KB Article Numbers" field in the table at the end of this e-mail message. If you are not sure whether any special compatibility or installation issues are associated with this hotfix, we encourage you to wait for the next service pack release. The service pack will include a fully tested version of this fix. We understand that it can be difficult to determine whether any compatibility or installation issues are associated with a hotfix. If you want confirmation that this hotfix addresses your specific problem, or if you want to confirm whether any special compatibility or installation issues are associated with this hotfix, support professionals in Customer Support Services can help you with that. For information about how to contact support, copy the following link and then paste it into your Web browser:

    Microsoft Support

    For additional support options, please copy the following link and then paste it into your Web browser:

    Microsoft Support

    Before you install this hotfix
    ------------------------------

    If you decide to install this hotfix, please note the following items:

    Do not deploy a hotfix in a production environment without first testing the hotfix.

    Back up the system or the computer that will receive the hotfix before you install the hotfix.

    Additional hotfix information
    -----------------------------

    NOTE For your convenience, we send the hotfix location to you in a hyperlink. To connect to this hotfix location, you can click the hyperlink in the "Location" field that is listed in the table at the end of this e-mail message to have your Web browser open that location. However, sometimes e-mail program settings disable hyperlinks. If the hyperlink in this e-mail message is disabled, please copy the hyperlink in the "Location" field and then pastes it into the address box of your Web browser. Make sure that you include the exact text (without spaces) between the parentheses in the http:// address.


    Package:
    -----------------------------------------------------------
    -----------------------------------------------------------
    KB Article Number(s): 2756559
    Language: All (Global)
    Platform: x64
    Location: (http://hotfixv4.microsoft.com/Window...tl_x64_zip.exe)

    ***************************************************************************************************

    I clicked on the Location link & downloaded.
    Find it attached.I had to put it in a folder & zip it to attach it.
    Try the download link before trying the zipped up file.
    BTW-- Have you tried running:

    Dism /Online /Cleanup-Image /RestoreHealth

    in the administrator command prompt & THEN sfc /scannow ?

    New folder (2).zip
      My System SpecsSystem Spec

  3. #3


    I got the same email but when I tried running the program it came back with "This update not for this computer" or something like that and wouldn't run.

    I did run SFC /scannow but it found nothing wrong. I'm running dism now and will rerun sfc.

    This is very frustrating. Nothing seems to work.
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by MikeSD View Post
    I got the same email but when I tried running the program it came back with "This update not for this computer" or something like that and wouldn't run.

    I did run SFC /scannow but it found nothing wrong. I'm running dism now and will rerun sfc.

    This is very frustrating. Nothing seems to work.
    I googled your problem & that was the hot fix I got.
    Oh Well.

    Maybe someone else will try to help.

    I have tried the dism command myself & it fixed things sfc could not fix.
      My System SpecsSystem Spec

  5. #5


    How long is this dism check supposed to take? It's been almost 15 minutes and it's still stuck on 20%
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by MikeSD View Post
    How long is this dism check supposed to take? It's been almost 15 minutes and it's still stuck on 20%
    It takes a while.
    When I ran it it jumped from 20% to 40% etc.

    It will finish.Give it time.
      My System SpecsSystem Spec

  7. #7


    Well it completed with, "The component store corruption repaired". Now I'm going to run SFC.

    fingers crossed.
      My System SpecsSystem Spec

  8. #8


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by MikeSD View Post
    Well it completed with, "The component store corruption repaired". Now I'm going to run SFC.

    fingers crossed.
    Good luck.
      My System SpecsSystem Spec

  9. #9


    Both have completed. I did a restart and have the same problem. A completely blank Start screen. ALL APPS goes blank. And even the "Change PC Settings" link doesn't work. All the apps are apparently still there and function. My Start Screen has just stopped working.
      My System SpecsSystem Spec

  10. #10


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    A Refresh is a pain, but I don't know what else to suggest.
      My System SpecsSystem Spec

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