Windows 8 and 8.1 Forums


Somebody please help me!

  1. #1


    Posts : 7
    Miscombob

    Somebody please help me!


    I accidentally got the FBI ransomware virus on my windows 8. I can't get past logging in to fix the problem! I can't reset it OR put on safemode because I don't know how to get to settings without getting past login PLEASE HELP ME!!! I am currently using my phone I'm so freaked out!

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  2. #2


    Posts : 7
    Miscombob


    Nothing I search up works either because I have to be able to get past log in....
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  3. #3


    Use shift + F8 at boot to get advanced startup options, try safe mode and run Malwarebytes...
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  4. #4


    Posts : 7
    Miscombob


    Doesn't work for me... I'll explain some more. I have an asus computer.... Um, as soon as I log in the virus window pops up and the windows button does nothing.
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  5. #5


    Posts : 7
    Miscombob


    I'm sooo scared that I won't get it fixed...
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  6. #6


    Posts : 7
    Miscombob


    Oh thank god I got it to work!
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  7. #7


    Posts : 30
    Win 8.1 pro / win 8.1


    If you have access to another computer go to the hitman pro site. They have the information on how to install their software on a flashdrive. My daughter had this happen to her on vista laptop. I don't know if it works with windows 8, but it's worth a try.
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  8. #8


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Is that 64 bit you are using?

    How far have you got now?
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  9. #9


    Quote Originally Posted by Miscombob View Post
    Oh thank god I got it to work!
    Glad you got it resolved. Please post what solved it for you to help the rest of us if we have this happen.

    Doc
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  10. #10


    Posts : 7
    Miscombob


    When the computer company's logo showed up, I held shift and spam clicked the F8 key until a blue troubleshoot page came up. I went to reset, and reset it.
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Somebody please help me!
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