Solved Primary Platforms

I have just installed a Canon MG6350 printer/scanner and, in general, all works well. The exception is that when trying to use the Canon "Quick Menu" I get an error message that says" No Primary Platform installed" and then refers to a missing "pkg" file. Before this message there is a quick glimpse referring to a Visual Basic screen from Visual Basic 6. Visual Basic 6 is not supported by Windows 8 and was , I hoped, removed to install Windows 8. Can anyone tell me what primary platform is needed and what "pgk" file do I need. Thank You
patpoole

Did you get the latest driver from the Canon web site?

See here: Pixma 6320

It's for the 6320 but the driver is for the 6300 family so should be the right one.

Hi Ztruker.
Thank you very much for your help. I have not yet had a chance to try your suggestions but as soon as have done so I will let you know how get on.
Kind regards
patpoole

Go to DLL-FILES.com and download VB 6: MSVBVM60.DLL

Copy it to your system folder, then it should work. It's not part of Windows 7 either, so I've had to install it by hand there as well.

I don't know if that site still exists, but there should be some DLL repositories on line where you can download that file.

Here's the link. I guarantee is your Canon program uses VB 6, this WILL fix it,

msvbvm60.dll free download - DLL-files.com

Thank you to those who responded to my problem. The suggestions did not actually help as the problem was very deep seated. I had to resort to Windows refresh procedure which cleared the problem. Again, I most grateful for the help.