Windows 8 and 8.1 Forums


Windows management files are missing

  1. #1

    Windows management files are missing


    Hi second post, been using win8 since early dec with absolutely no problems and loved it...... Until yesterday.
    It did an update initially of one file and then of 15 (this on a Monday ...but I hadn't shut it down in a while so figured it was just catching up on patch Tuesday stuff).
    When it finished and rebooted it won't run properly.
    I get a lack screen with the task bar in grey at the bottom of the screen but both are empty.
    I have previously installed the pokki start menu and initially the pokki symbol was there and using that I managed to get into the control panel and thence to the computer management screens and on one of them there was a message displayed "windows management files are missing".
    By right clicking on the task bar I can get to the task manager but it shows no running processes under the processes tab.
    Tried re installing from my DVD but so far no good unable to get it to oot from the DVD drive, also tried downloading the windows defender offline file onto a USB but again can't seem to get it to run from the USB drive.
    Already well beyond my capability and would appreciate any help anyone can give.

    Silverfox. From my iPad

      My System SpecsSystem Spec

  2. #2


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Back your data files up off computer. You could try uninstalling the updates. You also could try a system restore and, then, sfc /scannow (may need to run multiple times--say 3). No luck with these? Then, a refresh may be in order.

    Refresh Your PC in Win8—Attempts to solve system problems by replacing system files without affecting user data files. Such files still should be backed up. Installed programs will have to be reinstalled except those from the Windows Store. A list of uninstalled programs is provided on desktop. Your personalization settings will be maintained. System settings will be set to defaults. A Windows.old folder will be created at C:. You can delete it once you have everything you want from it--Windows.old Folder - Delete in Windows 8.
      My System SpecsSystem Spec

  3. #3


    Arnhem, The Netherlands
    Posts : 1,412
    Windows 8.1 Pro x64 Media Center Edition


    Hi Silverfox,

    I concur with zond completely. Try the sollutions there suggested. I'd advice to start with the sfc/scannow ==> SFC /SCANNOW Command - Run in Windows 8

    That is the least rigorous of them all and doesn't involve reinstalling anything .

    Goodluck!
      My System SpecsSystem Spec

  4. #4


    Hi, thanks for your comments and suggestions have tried system restore, refresh and the sfc scan now and none of them will run
    On sfc /scan now I get a message "windows resource protection could not start the repair service"
      My System SpecsSystem Spec

  5. #5


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    If you haven't done so yet (I suspect you have) be sure your data are backed up off computer. You can try checking the S.M.A.R.T status of your drive--to see if it is dying. Also, you might be able to check your drive for errors using chkdsk.
    Last edited by znod; 10 Apr 2013 at 08:14.
      My System SpecsSystem Spec

  6. #6


    Thanks again for the help - eventually managed to re-install W8 after getting the pokki start menu working again and all is well. Ran the above checks on my discs and both reported as OK.

    Just have to hope it doesn't happen again.

    Thanks again.
      My System SpecsSystem Spec

  7. #7


    Arnhem, The Netherlands
    Posts : 1,412
    Windows 8.1 Pro x64 Media Center Edition


    Great to hear you finally got everything 'up and running' again!

    I just did a search on the error message you were getting. It came up with this thread ==> SFC problem - "Windows Resource Protection could not start the repair service"

    Some interesting things there to try in case you have this problem again in the future.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by Silverfox View Post
    Thanks again for the help - eventually managed to re-install W8 after getting the pokki start menu working again and all is well. Ran the above checks on my discs and both reported as OK.

    Just have to hope it doesn't happen again.

    Thanks again.
    You are very welcome. Glad it is sorted for now.
      My System SpecsSystem Spec

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