Windows 8 and 8.1 Forums


Problem downloading word documents from emails

  1. #1


    Posts : 2
    Windows 8

    Problem downloading word documents from emails


    The first time I tried to download a word document from an email, a message came up asking how I wanted to download documents and I accidentally chose to open it in Internet Explorer. Now every time I try to download a word document from emails of any source (college site, work site, personal email) I get a message that Internet Explorer is not responding and the email never downloads.

    I don't want to download the the files into Internet Explorer (even if that did work). I often need to edit these documents or work as a collaborative group on online assignments. Now I cannot even access them, so I really need a way to resolve this. Thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,320
    Server 2012 / 8.0


    Hello Twin2. Welcome to Eight Forums.

    You can try resetting your word document file extension associations.
    What email client do you use? Can you post a screen shot of your word document link inside of your email program? Change the link associated with the document, right click to "save as"

    I get a message that Internet Explorer is not responding and the email never downloads.
    What do you mean by email never downloads?

    I don't want to download the files into Internet Explorer
    Are you referring to Microsoft Word or eml files (email)? Or wordpad? What filename extension?

    Click image for larger version

    Click image for larger version

    Click image for larger version

    Click image for larger version

    Default Programs - Set Your Default Programs in Windows 8

    Open with - Change Default Program in Windows 8

    Default Programs - Associate a File Type or Protocol in Windows 8
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Thanks for the help. I was so relieved to find this board. The files I could not download are word attachments from work email and college board. We were able to reset the default for the downloads.
      My System SpecsSystem Spec

Problem downloading word documents from emails
Related Threads
Hi folks. Strange problem that's been very frustrating... I've recently reinstalled Win 8.1 (SSD upgrade FTW) and reestablished all my user accounts. One of my children's accounts has been frustrating: Windows Mail won't "see" the email from the primary alias, and I can't see how to get it to. ...
Real simple. I have 8.1 I open Gmail. there I open a PDF doc. Pr a pic. Or a Microsoft word doc. I see the doc. On the bottom of my tablet screen I see the option of open with... or download. and some triangle thing. it offers apps to open with (none ate adobe or Ms word). none are the...
Hi all, new forum member here and I thank you in advance if this has already been answered. I am rather enjoying the new Mail feature in 8.1 and it is "mostly" :( effortless to have all emails collectively in the one app. Problem I am having is I do sometimes need to send an email as an...
I have windows live mail and suddenly am being swamped by hundreds of duplicate old emails. When I hit send/receive it says something like 9000 plus emails - delivers the few real ones and then piles up hundreds of old ones in my inbox unless I shut it down with Stop. I have tried going onto...
List of documents in ms word 2007 in Software and Apps
I have Windows 8 and MS Word 2007. I am on a blank new document screen. I click on the Office Button, click on OPEN, and the list of files that appears is ALL FILES on my computer. When I was using Windows XP until just a month ago, when I was in Word and Opened, the file list was only Word...
I have, only recently been told that it has been extremely difficult for those to whom I have sent emails to open them. I use office '10, which sometimes saves in '07...maybe because the original documents were 2003? The ISP is Aol and I use Firefox. Previous to the changeover to Win8, there were...
Is there a quick way to switch between a web page I am looking at and an open excel or word document or do I have to go via the start page every time ? Thanks in anticipation
Eight Forums Android App Eight Forums IOS App Follow us on Facebook