Windows 8 and 8.1 Forums


USB3 External Hard Drive Issue

  1. #1


    Posts : 17
    Windows 8

    USB3 External Hard Drive Issue


    Hi Guys,

    I have bought a 2TB western Digital external USB3 hard drive and installed the Asmedia drivers but windows never picks it up. See the screen capture. The drivers are the ASMedia USB 3 host controller but it seems to show up after a few seconds as USB Root Hub (xHCI) with a triangle. I have tried updating from there and directing it to the drivers and uninstalling and then reinstalling and the drive shows up long enough to copy but then disappears again.

    I literally have run out of options.

    It seems to be a common theme on the web and especially with Western Diital drives although I think it is windows struggling to recognise them and implement correctly.

    What do you think?
    Attached Thumbnails Attached Thumbnails USB3 Drivers.PNG  

      My System SpecsSystem Spec

  2. #2


    Posts : 25
    Windows 7


    There seems to be a lot of problems with Win 8 and 3.0 drivers. Have you tried the drive without the drivers installed? Looking at this article Win 8 has it's 3.0 drivers built in.
    Where is Intel USB 3.0 Extensible Host Controller driver for Microsoft Windows 8?
    Jim
      My System SpecsSystem Spec

  3. #3


    Posts : 17
    Windows 8


    Hi Jim, thanks for responding. Yes I have uninstalled the ASMedia host driver and rebooted Windows but it still is a problem. Let's see if Microsoft come up with a solution soon.
      My System SpecsSystem Spec

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