Windows 8 and 8.1 Forums


Windows 8 Refresh failed, I need help!

  1. #1


    Posts : 2
    windows 8

    Windows 8 Refresh failed, I need help!


    Hi. I have a Asus vivobook s400c that I bought off the microsoft store 4 months ago. Today I was getting repeated blue screens of death. My laptop would crash and then restart only to crash again within 2 minutes, this just kept happening. So I figured I would just factory reset my laptop because it should have a recovery image on it since there is no optical drive.

    The factory reset failed at 64%, so I did it again and it failed in the exact spot again. Now the computer won't boot up. It says automatic repair which ends up failing and it gives me 2 options to either shut down or go through the advanced options.

    Is there anyway I can download windows 8 onto an external drive and install it like that? I have no clue what to do at this moment. Any help would be appreciated.

      My System SpecsSystem Spec

  2. #2


    Kolkata, India
    Posts : 127
    Windows® 8.1 Pro 64-Bit


    I think your HDD is failed
    If you have brought your laptop 4months ago that means your warranty is not expired so you should go to
    Microsoft Store Online

    And contact Microsoft Store.

    If its the HDD problem then they will fix it.

    If its caused by any Rootkit virus then you should create a Windows Defender Offline Image and scan with it if any rootkit virus is there which is restricting your Windows Booting and even the system restore.
    For More info Go To,
    Windows Defender Offline - Windows 7 Help Forums

    But most probably its the fault of your HDD. I had also got the same error And after I replaced my HDD the problem was gone.

    Best Of Luck Hope You PC Will be fixed.....
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    windows 8


    Thanks for the info I was thinking it had to be a hardware problem as well.
      My System SpecsSystem Spec

  4. #4


    Kolkata, India
    Posts : 127
    Windows® 8.1 Pro 64-Bit


    You Are Welcome.......
      My System SpecsSystem Spec

Windows 8 Refresh failed, I need help!
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