Windows 8 and 8.1 Forums


Windows 8 user account can not install new software

  1. #1


    Posts : 33
    Windows 8 professional

    Windows 8 user account can not install new software


    Hi everyone. This is my third attempt here to hopefully get some answers I need as to how to get my new install of 8 to work.

    I bought 8 on the special download price and installed it a couple of weeks ago. For about 2 days things were great but no more. I installed something from Microsoft's Windows 8 store and now I can not install anything else. Not from Microsoft, not from any other publisher. When I try I get an error "The extended attributes are inconsistent" On some things I am told I need to be on the administrator account but I do not get the requester to ask for the admin PW like I did in 7. My husband, who installs business software and interfaces systems all the time for a living, looked at it and set up the hidden administrator account for me. I could now install from that account and all seemed fine. However, he does not work on 8, only 7, plus he travels the world as part of his job and is not home a lot so I am on my own most of the time, trying to maintain my computer myself.

    I have LOTS of 3rd party software. I am a digital artist so I have many Adobe and Corel products. I also am a gamer so I have things like Diablo 3 and Portal on my machine. I subscribe to Steam, so it is there too. This issue did not start with any of them, though, but with a small application I downloaded from Microsoft on the Windows 8 store. At least I think that may be where it started. I know this is the day I stopped being able to install anything on my user account and started getting that error every time I tried. The first thing that gave me issue was in attempting to install Samsung Kies for my Note tablet. That was the first instance of that error code. This was a couple of weeks ago at least.


    Also, I am in the BETA for Neverwinter Nights. I downloaded and installed the game which, of course, had to be done from the admin account. This was automatically placed in the public games folder. I do not want to play an online game from my admin account. I logged out from there and logged in to my regular account. It did not show Neverwinter as being installed there. This happened with Skype too. I figured I knew where it was saved so I went to the public folder and launched the game. It is not able to run from there and crashes. It does run from the admin account. Why? It seems that things like this must be installed from the account where it is going to be used but I can not do this. How do I grant my regular account permission to install? I have searched the user settings and I have not found a way. this account is part of the administrator group. Why can it not install? I have looked all over to find tutorials or any kind of instructions for fixing all of this but nothing I have found seems to apply. Would I be better off just going back to 7 where I knew how to do all of this and could make things work or can any of this be fixed in 8?

    My real issues are, 1) How do I fix this error? I have run virus scans and malware scans and all have come up clean. Would a system reset maybe help? I would happily do this if it would fix things. I will follow the steps outlined to me on another forum I have also posted to and scan with some very special tools as soon as I can answer a question as to how this is done. Maybe this will find the problem. If I knew for sure what caused problems I would be sure to remove it and fix the issue, but no idea of how to proceed at the moment. One thing that I do need answered is, what to do if the scan tool wants the disk to repair damaged files? I have the downloaded version of Win 8, so no disk.

    2) How do I grant a higher level of permission to my user account now? I looked at that tool and do not understand it at all. I see that you can add a Power User group to your groups but it brings up a box with stuff you have to fill in and I have no idea of what to do in that area. Neither does my husband. I have searched Microsoft's info and found nothing on this at all, only that thing that explains how to set user notifications. This is not what I need at all. How do I find these answers so I can set things up properly?

    I just want my computer to work for me and right now it is not.

    Thanks for your time.

    Jane

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    On some things I am told I need to be on the administrator account
    Windows 8 is more secured than the previous versions of Windows so sometimes you need to right click on the Installer and run as Administrator. To avoid the nagging prompt:
    Win+X->Control Panel->Action Center->Change User Account Control Settings
    and set as shown below:
    Click image for larger version
    My husband, who installs business software and interfaces systems all the time for a living, looked at it and set up the hidden administrator account for me. I could now install from that account and all seemed fine

    I am unclear about this hidden account. Is it the built in Administrator account that was initially disabled when installing Windows 8 ? and your husband might have enabled & changed the name of the account ? if so, installing Metro Apps with built in Administrator account will not work. Please read this article:
    Build-in Administrator account can

    1) How do I fix this error? I have run virus scans and malware scans and all have come up clean. Would a system reset maybe help?

    Yes, trouble shooting on line is a little bit harder since we don't have a whole picture of what has been installed in your PC and how you installed it so if I were you, I would start it from a fresh install of Windows 8. In addition, when installing new software, always disabled what ever anti virus software you are running to avoid conflict that anti virus might have caused. Or better yet, don't install any anti virus software, just use Windows Defender that came bundled with Windows 8 is good enough.

    2) How do I grant a higher level of permission to my user account now?
    You must login using the Administrator account
    Win+X->Control Panel->Administrator Tools->Computer Management
    Click on Users then follow what on the screenshot
    Click image for larger version

    I have the downloaded version of Win 8, so no disk.

    If your download is an ISO file, you can create a bootable DVD/USB from it.
    Create Bootable USB or DVD with Windows 8 ISO

    Hope this helps.
    Cheers !!!
    Last edited by topgundcp; 24 Mar 2013 at 18:39.
      My System SpecsSystem Spec

  3. #3


    Posts : 33
    Windows 8 professional


    Thanks so much for responding. I really appreciate any suggestions at this point.

    I do not know why the administrator account was disabled when I installed Windows 8, we did not disable it, but it was indeed disabled. I thought I read somewhere it was hidden, but that is just my poor memory. Built in sounds right. I am the one who activated it by following instructions from the Microsoft site, so it should be correctly installed.

    Any thoughts on how to share apps with other accounts when installed from the administrator account? This is not something I am at all familiar with. I was one of those really bad people who simply ran as the administrator before so no problems. Plus I am the only one on this computer so only my account and a mostly unused guest account. This is all new ground to me.

    I will look through the information you have given me later tonight or first thing tomorrow and post an update. Thanks again.

    Jane
      My System SpecsSystem Spec

  4. #4


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    I do not know why the administrator account was disabled when I installed Windows 8, we did not disable it, but it was indeed disabled. I thought I read somewhere it was hidden
    This is correct, The built in Administrator is disabled by default and since it is disabled, it is hidden.

    Any thoughts on how to share apps with other accounts when installed from the administrator account?
    I've already mentioned this, you cannot install Metro Apps with built in Administrator account because it will not work. Destokp application will work if during install, some applications will give you the option whether it's available for everybody or just for yourself. However, I recommend to use your own user account to install it.

    If you decide to install fresh Windows 8. Make sure you have an internet cable connected to your router so Windows setup can access their server to install all the required drivers and during set up when it prompts to enter user account, just setup a local account with full Administrator right (I think it is a default), you need to read the screen message before click "Next".
      My System SpecsSystem Spec

  5. #5


    I have the same problem here on my new windows 8 laptop.there is only one user account and when i see its properties in control panel, its says "Administrator Local Account" "password protected" .When i opened the computer management via control panel, i see no options for user at all.There is everything from the screen shot but no option for user account. Please help me.
      My System SpecsSystem Spec

  6. #6


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Quote Originally Posted by jacksparrow View Post
    I have the same problem here on my new windows 8 laptop.there is only one user account and when i see its properties in control panel, its says "Administrator Local Account" "password protected" .When i opened the computer management via control panel, i see no options for user at all.There is everything from the screen shot but no option for user account. Please help me.
    Couple of tools are only available in the Window 8 Pro and Windows 8 Enterprise editions:


    1. The Local Users and Groups
    2. The Local Group Policy Editor


    You have the standard version
      My System SpecsSystem Spec

  7. #7


    Thank you topgundcp. But i dont understand why sometimes it denies me certain actions even if i am signed in as an administrator.i dont have any problem installing/ uninstalling softwares but somehow i cannot edit PGN (chess database) files directly in C programs folder.it asks me to save it somewhere first and then i can move the file from there to programs folder.Also I cannot delete certain fonts from control panel.
      My System SpecsSystem Spec

  8. #8


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Quote Originally Posted by jacksparrow View Post
    Thank you topgundcp. But i dont understand why sometimes it denies me certain actions even if i am signed in as an administrator.i dont have any problem installing/ uninstalling softwares but somehow i cannot edit PGN (chess database) files directly in C programs folder.it asks me to save it somewhere first and then i can move the file from there to programs folder.Also I cannot delete certain fonts from control panel.
    Windows 8 has tighter security on the system folders such as Program Files, Windows etc...
    To edit/save files in these folders you need to run as Administrator. Just right click on the program/shortcut and select Run As Administrator
      My System SpecsSystem Spec

  9. #9


    Thanks for the quick reply.Any other way to delete fonts? I want to delete some chess fonts but the message "the fonts are in use" pops up and no matter what i just cant delete them.
      My System SpecsSystem Spec

  10. #10


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Quote Originally Posted by jacksparrow View Post
    Thanks for the quick reply.Any other way to delete fonts? I want to delete some chess fonts but the message "the fonts are in use" pops up and no matter what i just cant delete them.
    We start hijacking this thread and it's not fair to the thread starter. Maybe you should create another thread and ask question, I'll be happy to help you.

    Cheers
      My System SpecsSystem Spec

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Windows 8 user account can not install new software
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