Windows 8 and 8.1 Forums


Windows 8 user account can not install new software

  1. #11


    You are right.I am sorry

      My System SpecsSystem Spec

  2. #12


    Posts : 33
    Windows 8 professional


    I have not yet started to work with my computer on the problems as I want to be sure my husband is home to help and he worked very late today. I did, however, think of another question. How can I install as administrator or run anything as administrator from my user account? I have tried and am getting that same error "the extended attributes are inconsistent.". My guess is this is all art of the same problem. I am also finding I can not even delete desktop icons from my user account. This is not good. I have to be on the admin account just to remove unused icons? i am not talking about uninstalling a thing, just uncluttering my desktop.
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  3. #13


    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center


    Now googling for "the extended attributes are inconsistent." brings up a youtube video: "http://www.youtube.com/watch?v=TLaxl0cbyWw&feature=youtu.be"

    It tells you to go to control panel, sound, sounds, Program events:, scroll down to Windows User Account Control, and in the sounds: drop down list at the bottom left of the dialog, select the first option (none). Then the problem disappears.

    I don't know, but if UAC is experiencing a corrupted sound file, and thus cannot continue... - is that the cause of your problem - well, it's worth a try, isn't it?
      My System SpecsSystem Spec

  4. #14


    Posts : 33
    Windows 8 professional


    Fafhrd, I did watch the video and tried what you suggested in it, but I am still having issues. I am also now having issues with my Mozy account because of it and they can not seem to figure out why either. their tech remoted in to my system today and spent nearly an hour trying to install a new version of Mozy and could not.
      My System SpecsSystem Spec

  5. #15


    Posts : 33
    Windows 8 professional


    Quote Originally Posted by topgundcp View Post
    I do not know why the administrator account was disabled when I installed Windows 8, we did not disable it, but it was indeed disabled. I thought I read somewhere it was hidden
    This is correct, The built in Administrator is disabled by default and since it is disabled, it is hidden.

    Any thoughts on how to share apps with other accounts when installed from the administrator account?
    I've already mentioned this, you cannot install Metro Apps with built in Administrator account because it will not work. Destokp application will work if during install, some applications will give you the option whether it's available for everybody or just for yourself. However, I recommend to use your own user account to install it.

    If you decide to install fresh Windows 8. Make sure you have an internet cable connected to your router so Windows setup can access their server to install all the required drivers and during set up when it prompts to enter user account, just setup a local account with full Administrator right (I think it is a default), you need to read the screen message before click "Next".
    First, I am not sure what a Metro app is. Was that in response to me?

    I do have my system online through a router. Are you thinking I need to directly connect and bypass the router during instillation? I can see that this would make sense.
    Jane
      My System SpecsSystem Spec

  6. #16


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    First, I am not sure what a Metro app is. Was that in response to me?
    There are 2 types of Apps in Windows 8. A regular desktop application that you install the same way as in Windows 7. A metro App (also called Modern App) is installed thru the Apps store. When you first install Windows 8, Microsoft also installs quite a few Metro Apps such as Maps, People, News, Mail etc... Metro apps always run in full screen mode or split screen mode. A picture is worth a thousand words, here is an example of Metro Apps:

    Click image for larger version

    Here's a Weather App

    Click image for larger version

    Here's Weather App & News App running in split screen mode:
    Click image for larger version

    I do have my system online through a router. Are you thinking I need to directly connect and bypass the router during instillation? I can see that this would make sense.
    No, as long as you have internet connection whether direct or thru the router is fine so that during installation of Windows, the installer will have a way to access their server to install the necessary drivers for your PC hardware.
    Last edited by topgundcp; 27 Mar 2013 at 15:07.
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  7. #17


    Posts : 33
    Windows 8 professional


    Ok. I have not installed Metro apps from my Admin account, then only from user account. What I was trying to install that would not go was 1) Samsung Kies for my Note, 2) Neverwinter Nights Beta. I was in the week-end beta and never got it to run for me on my user account so I never got to play. I did not get to participate in the last round of beta due to the same issue. I have been beta testing for years for different companies all the way back to the original Ultima Online. I hate it when I miss one like this, but I particularly hated missing this one because Neverwinter Nights is a favorite game of mine. 3) at least 2 updates from installed software, but those could be installed from Admin and run under the user account. If I right click on any program or install from my user account, I do get the request for the password now which is a mysterious change as I have done nothing to bring this about, but when I enter the PW and hit return I get the same error I have been getting all along.

    Another oddity my Mozy account started having issues and saying I was over the limit when I was not. I could not figure out how to fix it as it would not allow me to access my account, it was suspended on their system, so I talked with their tech support. That young man remoted in to my system and fought with it for over an hour. He tired to install the newer version of their software and it would not install in either account. It kept getting an error saying it did not have permission to run or something I did not quite get was blocking it. He could not find the problem even though he dug around for a long time and has now moved this to the next level of support and they are going to remote in by appointment and try and get my account fixed. maybe in the process they will see what is wrong.
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  8. #18


    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center


    I would still ask you to google "Extended attributes are inconsistent" - others experience seems identical to yours:
    Let me google that for you
    for instance:
    Micks' Musings: The Extended Attributes Are Inconsistent in Windows 8
    and
    https://chentiangemalc.wordpress.com...nconsistent-2/
    and many more
      My System SpecsSystem Spec

  9. #19


    Posts : 33
    Windows 8 professional


    Fafhrd, it does seem that at least part of my issue was the sound file that was activated by my spider web theme I have running at the moment. I had no idea it had messed with the sound files as I do not listen to my computer unless I have a reason to. No speakers are hooked to it, only headphones. I reset this to Windows default and now can do admin actions with no problem.

    There is still something affecting my computer, though. I have not dug into this much but the 2nd tier tech support at Mozy was totally at a loss when he tried to figure it out when remoted in. He spent nearly t hours trying to get the latest version of their software to install, which should work just fine and it would not install at all. I need to revisit that and then see if I can figure out things like the Neverwinter issue and why my mail app can access the net just fine from the user account and not on the admin account. Odd.

    One question before I go, are you able to remove something from the admin account and not a user account? I do not want to uninstall my ail app and lose all the stuff I have stored there as this is where I keep a lot of info that comes trough email but the first time I tried to run it in the Admin account it went out and downloaded the program again and the new download can not be activated. If I can simply remove that and only access mail on the web when I need to, that would solve at least that issue.

    Thanks so much for all your effort on my part here. I do so appreciate everyone's help!

    Jane
      My System SpecsSystem Spec

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Windows 8 user account can not install new software
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