Windows 8 and 8.1 Forums

windows 8 problem

  1. #1

    windows 8 problem


    hi
    i just cannot get on with windows 8 and want to sell my laptop. is it possible to return the pc to factory setting so all of my personal information is removed from the pc. its a samsung laptop and didn't come with any backup media.
    many thanks

      My System SpecsSystem Spec

  2. #2


    Posts : 16
    Windows 8 Pro w/ Media Center 64bit


    Open up the Charms menu by swiping in from the right or hitting WIN+C and choose "Settings" then choose "Change PC Settings". From there you select "General" then scroll down and you'll see "Remove Everything and Reinstall Windows" it will wipe everything and reinstall Windows 8 to it's factory default!
      My System SpecsSystem Spec

  3. #3


    thanks i've followed all your instructions. after i pressed the reinstall option it says " some files are missing. your windows installation or recovery media will provide these files".
    i don't have any recovery media ?
      My System SpecsSystem Spec

  4. #4


    After restoring your system, I would think about removing all the factory bloatware that was preinstalled on your laptop, this bloatware is famous for ruining the user experience and giving an otherwise perfect Op system a bad reputation.

    Decrapifier is good for showing you which programs can be safely removed from your system.
    Download | The PC Decrapifier
      My System SpecsSystem Spec

  5. #5


    thanks i would if i could get that far
      My System SpecsSystem Spec

  6. #6


    Posts : 16
    Windows 8 Pro w/ Media Center 64bit


    Brink made a fantastic tutorial on how to create a Win8 Installation ISO/Recovery Media from an ISO file or USB flash drive so you can continue the wipe.

    https://www.eightforums.com/tutorials...ad-create.html
      My System SpecsSystem Spec

  7. #7


    ok thanks again unfortunately i have a problem right there. the laptop came pre-installed with windows 8 and there is no sticker with the product key on. i suspect it was installed by the manufacturer and is part of their licence.
    i cannot ask the manufacturer for this information because they will suggest sending it to them and they will charge as there is nothing wrong with the pc....stumped.
      My System SpecsSystem Spec

  8. #8


    Posts : 16
    Windows 8 Pro w/ Media Center 64bit


    Most manufacturer laptops contain a recovery partition. Depending on the model of your Samsung laptop you could find the manual online and will help you through the step by step on how to restore factory defaults and clean recovery. Win8 stores key information inside the bios which aids in recovery and reinstallation of preinstalled OS on laptops.

    You should still be under warranty as well from Samsung since it is a Windows 8 machine. Their technical support line should offer you step by step instruction on how to reset everything back to factory settings and start fresh free of charge and without having to send the machine too them.
      My System SpecsSystem Spec

  9. #9


    thanks again willgive it a go
      My System SpecsSystem Spec

  10. #10


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    The key is in the bios. There is no sticker.

    You just need the installation media to return it factory type condition so you can sell it.

    Surprised the oem didn't include a .wim of some kind for that purpose. It may be there on your HD - look in the recovery partition.
      My System SpecsSystem Spec

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