Windows 8 and 8.1 Forums


My laptop keeps freezing on my Windows 8 start screen

  1. #1


    Posts : 1
    Windows

    My laptop keeps freezing on my Windows 8 start screen


    Please, I need some help on this subject.

    I turn on my laptop and I get my welcome screen. I type in my password to get to my start screen. But then it freezes. I can't click to access my start screen or any other tabs I have nor can I scoll from left to right. It just freezes. The only thing I can do is press ctrl-alt-del to shut down my laptop. I try again and the same thing happens. I get stuck on my start screen and can't do anything.

    It was working just last night and I am using my mothers laptop to come online and find an answer. Please, any help would be appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Instead of Ctrl-Alt-Del, just hold down the power button until it shuts down. After one or two times of this, the system should boot to the system repair options screen where you can attempt to repair the problems.

    System Recovery Options - Boot to in Windows 8
    Last edited by Brink; 24 Mar 2013 at 10:02. Reason: updated link for the same here
      My System SpecsSystem Spec

  3. #3


    Posts : 24
    Windows 8 Pro


    How did this turn out? Experiencing the same problem on my girlfriend's laptop. Attempted to run system file check from recovery disc command prompt, but was told that the process could not be started. Refreshed laptop - no change. Haven't had a chance to tinker with it after that failed, but I think I'll give it a shot tonight. If anybody else has experienced this problem, can you please enlighten us? I will report back if I find something that works.
      My System SpecsSystem Spec

  4. #4


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Quote Originally Posted by Viazon View Post
    Please, I need some help on this subject.

    I turn on my laptop and I get my welcome screen. I type in my password to get to my start screen. But then it freezes. I can't click to access my start screen or any other tabs I have nor can I scoll from left to right. It just freezes. The only thing I can do is press ctrl-alt-del to shut down my laptop. I try again and the same thing happens. I get stuck on my start screen and can't do anything.

    It was working just last night and I am using my mothers laptop to come online and find an answer. Please, any help would be appreciated.
    What do you mean by "Freezing" - Is it a totally black screen? If it is a totally black screen but you can still do the 3-fingered ctrl-alt-del salute, it is not frozen, the Activation has probably failed - next time, open a CMD box and type SLMGR.vbs /DLV and check your activation status. You should be able to re-activate right from there.
      My System SpecsSystem Spec

My laptop keeps freezing on my Windows 8 start screen
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