Windows 8 and 8.1 Forums


Can't get past lock screen - please help

  1. #1

    Can't get past lock screen - please help


    If anyone can please help that wouls be great...

    bought a new pc with windows 8 this week. set it up yesterday all worked fine, was on it again today - i uninstalled the crappy free trial anti-virus software that came with the computer and turned on windows defender. i was prompted to update software which i did. i turned the computer off and came back to it later.

    when i turn the computer on now, it gets stuck at the lock screen. the mouse and keyboard do not work. the light is initially on the keyboard for a split second when first turn the computer on, then it goes away. the mouse is lit up but does not move. i have tried adding a second keyboard, or replacing the keyboard completely. also tried using a different mouse, it still gets stuck at the lock screen.

    i have also tried pressing F8 when computer is booting up but it does not register it. i have tried to put in the windows 8 recovery CD - but this does not load.

    i have obviously tried to reboot the computer several times etc.

    anyone know how i can solve this?

    Thanks

      My System SpecsSystem Spec

  2. #2


    Return it and get a new one, something is very wrong and not something you should have to deal with.
      My System SpecsSystem Spec

  3. #3


    I may be misunderstanding your problems. To go past the lock screen, if you have a touchscreen, you swipe upwards from the bottom of the screen & the lockscreen picture disappears & a box for your password is revealed. But this is too simple, you must mean something else!
      My System SpecsSystem Spec

  4. #4


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by MarraDonna View Post
    If anyone can please help that wouls be great...

    bought a new pc with windows 8 this week. set it up yesterday all worked fine, was on it again today - i uninstalled the crappy free trial anti-virus software that came with the computer and turned on windows defender. i was prompted to update software which i did. i turned the computer off and came back to it later.

    when i turn the computer on now, it gets stuck at the lock screen. the mouse and keyboard do not work. the light is initially on the keyboard for a split second when first turn the computer on, then it goes away. the mouse is lit up but does not move. i have tried adding a second keyboard, or replacing the keyboard completely. also tried using a different mouse, it still gets stuck at the lock screen.

    i have also tried pressing F8 when computer is booting up but it does not register it. i have tried to put in the windows 8 recovery CD - but this does not load.

    i have obviously tried to reboot the computer several times etc.

    anyone know how i can solve this?

    Thanks
    Do you have a system repair disc (see my sig)? If yes, startup to it if you can and try running automatic repair up to three times: Automatic Repair - Run in Windows 8. Not sure if your recovery disc allows the same sort of troubleshooting options as a system repair disc.

    Can't get it going? Do as suggested above; return it.
      My System SpecsSystem Spec

Can't get past lock screen - please help
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