Windows 8 and 8.1 Forums


Can't sign out, restart or shut down

  1. #1


    Posts : 2
    Windows 8 64-bit

    Can't sign out, restart or shut down


    Hi,

    just over a month ago I brought a new Windows 8 Laptop (Toshiba C850) and all was going well - up until about two weeks ago when I started having all sorts of problems...

    Basically, I can't log out, restart or shut down my laptop anymore. Obviously this is a real nuisance, and I've been having to manually shut down the laptop by holding the power off button every time, which can't be good.

    Every time I go to log out, shut down or restart it (or if updates are installing etc) it just stays on the screen that says what it's doing (signing out, shutting down...). I have tried leaving it for a few hours (6 was the record) but it still did nothing. I did some research and I thought the answer may have been to turn off the fast start-up (which seemed to work for a lot of people) but that didn't work, and now I'm at a loss.

    I would completely reset Windows 8 but I imagine that a restart is necessary for that? In which case I couldn't do it. I'm not sure if this is a Windows 8 problem or a Toshiba problem. Any help that anybody has would really be appreciated.


    Cheers,
    Richard

      My System SpecsSystem Spec

  2. #2


    Did you install any new hardware or software around the time this started happening?

    Will it shutdown if you boot to Safe Mode with Networking?

    Download and run Startuplist. Click File then Save as and save startuplist.txt. Upload and attach startuplist.txt to a reply here please.
      My System SpecsSystem Spec

  3. #3


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by richardf89 View Post
    Hi,

    just over a month ago I brought a new Windows 8 Laptop (Toshiba C850) and all was going well - up until about two weeks ago when I started having all sorts of problems...

    Basically, I can't log out, restart or shut down my laptop anymore. Obviously this is a real nuisance, and I've been having to manually shut down the laptop by holding the power off button every time, which can't be good.

    Every time I go to log out, shut down or restart it (or if updates are installing etc) it just stays on the screen that says what it's doing (signing out, shutting down...). I have tried leaving it for a few hours (6 was the record) but it still did nothing. I did some research and I thought the answer may have been to turn off the fast start-up (which seemed to work for a lot of people) but that didn't work, and now I'm at a loss.

    I would completely reset Windows 8 but I imagine that a restart is necessary for that? In which case I couldn't do it. I'm not sure if this is a Windows 8 problem or a Toshiba problem. Any help that anybody has would really be appreciated.


    Cheers,
    Richard
    Try running sfc /scannow (may need to run multiple times--say 3). Also, consider using system restore if you know about when your problem began.
    Last edited by znod; 10 Mar 2013 at 21:27.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,582
    64-bit Windows 10


    Hello Richard, and welcome to Eight Forums.

    In addition, you might turn off Fast Startup to see if that may be the issue. Some folks have had restart and shut down issues with it turned on.

    Fast Startup - Turn On or Off in Windows 8

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  5. #5


    Posts : 2
    Windows 8 64-bit


    Hi all, thanks for the reply's.

    I have tried all of the above and doing a system restore seems to have done the job , fingers crossed!


    Thanks for your help guys! Really appreciate it.


    Richard
      My System SpecsSystem Spec

  6. #6


    Posts : 22,582
    64-bit Windows 10


    Glad to hear that it seems to be sorted.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    You are very welcome. I am glad I (apparently) could help.
      My System SpecsSystem Spec

Can't sign out, restart or shut down
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