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Laptop won't start after hard reboot.

  1. #1

    Laptop won't start after hard reboot.


    My laptop was frozen and I couldn't get to my start menu to restart it so I did a hard reboot. Now when I try to start the blue windows icon comes up for a few seconds with the rotating dots then the screen goes black. Eventually I hear the windows start up sound, but nothing on the screen.

      My System SpecsSystem Spec

  2. #2


    The screen has a slight amount of light on it. If I hit the power button for a second it will go to sleep when I push it again you can hear the disks turn back on but the smell dim screen. You cannot see the desktop, etc.
      My System SpecsSystem Spec

  3. #3


    Also the screen brighten and dim buttons work.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by SovereignMercy View Post
    My laptop was frozen and I couldn't get to my start menu to restart it so I did a hard reboot. Now when I try to start the blue windows icon comes up for a few seconds with the rotating dots then the screen goes black. Eventually I hear the windows start up sound, but nothing on the screen.
    Do you have an install DVD or flash drive or a system repair disk? If yes, can you could try an automatic (startup) repair. But, I am pessimistic on you finding such a simple fix.

    Is your computer in warranty. If yes, you could call your OEM support.
      My System SpecsSystem Spec

  5. #5


    I'm finishing up a system refresh right now with the 8 dvd. Didn't know what else to do. Hopefully this will work.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Refresh is a good option for you to try provided your files are well backed up. Hope it works.
      My System SpecsSystem Spec

  7. #7


    I did the refresh, reinstalled most of my programs. A few days later it quit playing the screens average and turning the screen of at the appointed time. Soooooo I decided to close the top for him night. When I opened it in the morning only the back light would come on. It has been at Best Buy since Sunday. The first diagnostic showed no hardware problems they are running another test today. Any ideas? Thanks!
      My System SpecsSystem Spec

  8. #8


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    I don't really have any ideas I'd care to speculate about. But, I'd be interest to know what Best Buy finds out.
      My System SpecsSystem Spec

  9. #9


    Best Buy ran diagnostics for 4 days and couldn't get any of the tests to complete so they sent it off to a higher level of support. Glad I purchased the protection plan again. I'll update when it gets back.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Thanks much.
      My System SpecsSystem Spec

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Laptop won't start after hard reboot.
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