Windows 8 and 8.1 Forums


Windows 8 - A strange mixture of issues

  1. #1


    Posts : 50
    Windows 8 Pro (64 Bit)

    Windows 8 - A strange mixture of issues


    Ok, Sorry for the confusing title.

    So, I upgraded my Windows 7 Ultimate 64 to Windows 8 Pro (64 bit) and I have to say I am very happy with the OS, but sadly I am having issues, which seem to be affecting a number of different packages I have installed on my PC.

    I don't know if all issues are related to one root cause or if I have a number of issues that have manifested independently of each other, but here are a list of symptoms that I have experienced:

    • Sleeping Dogs, this plays fine for a short while and then suddenly without warning the game switches from full screen to a window that fills most of the screen and is entirely black, audio playback is still working and using movement controls I can hear the game is still playing but I can't recover the game to full screen so I have to force quit
    • Far Cry 3, this does something very similar to Sleeping Dogs, except the audio gets stuck in a short 2 to 3 second loop and I have to use Windows key + M to minimise all before I can open Task Manager where I can see the game has stopped responding and then end process
    • McAfee All Access Total Protection - I have had this report that there is an error that has forced the protection to stop working and it is restarted, strangely this seems to happen frequently around 22:50 most evenings, not sure if there is a connection
    • Chrome has reported that it has crashed a few times now


    Square Enix (for Sleeping Dogs) support said I need to uninstal the BasicRender drivers as these might be clashing with my GPU drivers but I can't seem to find how to do this.

    Event Viewer is currently reporting 11 errors in the last 24 hours and 89 in the last 7 days, screenshot below.

    Click image for larger version

    Partly I think I should just reformat and install from fresh, but I feel I would learn more if I was to find out more about the tools that Windows has available and actually use them to fix this installation. Is anyone able to point me in the right direction to fix this please.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,127
    Windows 8.1 Pro


    yeah, I'd restore fresh and then slowly add programs while using restore checkpoints along the way so that you can identify what's causing the problems.

    seems to me to be either a driver problem or a cabling problem (an HDCP issue).
      My System SpecsSystem Spec

  3. #3


    Posts : 50
    Windows 8 Pro (64 Bit)


    Ok, double clicking on each line gives extra details, some of them I know about, they were user generated (I used the wrong .exe to try to install Photoshop elements). Here the details, if this helps at all.

    Event Id Description
    3 Session "McAfee.{E4367DA7-2B80-47f3-86D2-7626A18FC6F4}" stopped due to the following error: 0xC0000188
    1000 Faulting application name: chrome.exe, version: 25.0.1364.152, time stamp: 0x512fc296
    Faulting module name: chrome.exe, version: 25.0.1364.152, time stamp: 0x512fc296
    Exception code: 0x4000001f
    Fault offset: 0x00026bc7
    Faulting process ID: 0x1804
    Faulting application start time: 0x01ce1bd7198bc5b7
    Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Faulting module path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Report ID: 5ddfa69c-87e7-11e2-be79-3085a994a274
    Faulting package full name:
    Faulting package-relative application ID:
    7031 The McAfee Personal Firewall service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    7032 The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the McAfee Personal Firewall service, but this action failed with the following error:
    An instance of the service is already running.
    8194 Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
    . This is often caused by incorrect security settings in either the writer or requestor process.


    Operation:
    Gathering Writer Data


    Context:
    Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
    Writer Name: System Writer
    Writer Instance ID: {fbaa684d-ab05-428c-aa9c-15e4fcd384ab}
    10010 The server {4545DEA0-2DFC-4906-A728-6D986BA399A9} did not register with DCOM within the required timeout.
    10016 The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
    and APPID
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
    to the user RigWithNoName\Kam Hussain SID (S-1-5-21-4151972870-2334022363-2301745993-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.MicrosoftSolitaireCollection_1.3.0.21213_x86__8wekyb3d8bbwe SID (S-1-15-2-1985198343-3186790915-4047221937-1969271670-3792558349-1325541827-400269725). This security permission can be modified using the Component Services administrative tool.
    16391 ATI EEU maximum number of session has been surpassed
    36888 A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900.
      My System SpecsSystem Spec

  4. #4


    Posts : 50
    Windows 8 Pro (64 Bit)


    Quote Originally Posted by dirtyvu View Post
    yeah, I'd restore fresh and then slowly add programs while using restore checkpoints along the way so that you can identify what's causing the problems.

    seems to me to be either a driver problem or a cabling problem (an HDCP issue).
    Thanks for reply, I was hoping that I might be able to give fixing it a go before resorting to a fresh install.

    What can I do to investigate if it is an HDCP issue?
      My System SpecsSystem Spec

  5. #5


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by KeyboardDemon View Post
    Ok, Sorry for the confusing title.

    So, I upgraded my Windows 7 Ultimate 64 to Windows 8 Pro (64 bit) and I have to say I am very happy with the OS, but sadly I am having issues, which seem to be affecting a number of different packages I have installed on my PC.

    I don't know if all issues are related to one root cause or if I have a number of issues that have manifested independently of each other, but here are a list of symptoms that I have experienced:

    • Sleeping Dogs, this plays fine for a short while and then suddenly without warning the game switches from full screen to a window that fills most of the screen and is entirely black, audio playback is still working and using movement controls I can hear the game is still playing but I can't recover the game to full screen so I have to force quit
    • Far Cry 3, this does something very similar to Sleeping Dogs, except the audio gets stuck in a short 2 to 3 second loop and I have to use Windows key + M to minimise all before I can open Task Manager where I can see the game has stopped responding and then end process
    • McAfee All Access Total Protection - I have had this report that there is an error that has forced the protection to stop working and it is restarted, strangely this seems to happen frequently around 22:50 most evenings, not sure if there is a connection
    • Chrome has reported that it has crashed a few times now


    Square Enix (for Sleeping Dogs) support said I need to uninstal the BasicRender drivers as these might be clashing with my GPU drivers but I can't seem to find how to do this.

    Event Viewer is currently reporting 11 errors in the last 24 hours and 89 in the last 7 days, screenshot below.

    Click image for larger version

    Partly I think I should just reformat and install from fresh, but I feel I would learn more if I was to find out more about the tools that Windows has available and actually use them to fix this installation. Is anyone able to point me in the right direction to fix this please.
    If you did an actual upgrade install, then I would not try to save the installation. I would do a clean reinstall of Win8.

    1. In this regard, a useful starting point, for you, could be doing the first 4 steps here: SSD / HDD : Optimize for Windows Reinstallation. After doing these steps your install drive will have only unallocated space--which is good if you want the 350 MB partition.
    2. Next, you could use Clean Install - Windows 8. In this regard, if you did step 1 above, then you will need to do no more to get the unallocated space needed to provide for the recommended, at least by me, 350 MB system reserved partition when reinstalling Win8.
    3. Note that you are likely to have to use the refresh procedure covered in this tutorial, Clean Install with Windows 8 Upgrade, in order to activate your reinstalled system.

    Before doing doing what I suggest above, if you have not done so, then I'd use the Win8 upgrade assistant to identify, in advance, programs that may give you problems. And, possibly as suggested above, you may want to create a restore point both before and after installation a program that may be problematic.
    Last edited by znod; 08 Mar 2013 at 15:24.
      My System SpecsSystem Spec

  6. #6


    Its a gaming PC , a FULL fresh install is the only way forward. Gaming rigs need to be stable and "upgrades" seldom are. You need to eliminate the OS first with a fresh install or your gonna be trying to solve issue after issue till you have no hair left. All that said id stick with windows 7 , win 8 seems to be designed for teenagers and their tablets. We have it on our laptop and i bloody hate it! Im a motherboard short of all the kit for my new gaming rig and when i order it ill be ordering a copy of windows 7 , at least ATI and NVidia have got stable drivers for that.
      My System SpecsSystem Spec

  7. #7


    Posts : 50
    Windows 8 Pro (64 Bit)


    @znod: Thanks, I thought it would end up being a fresh install, and now having three voices all saying fresh install I can't find a compelling reason not to do this. But some questions if I may.

    Can you explain a little bit more about this 350mb System reserved partition? What is it exactly? What is it for?

    Windows usually gives itself 100mb, why would 350mb be better?

    @archie123: I have considered going back to Windows 7, but to tell the truth I really like the Windows 8 interface, I really don't like the Windows 7 hierarchical menu system, I find the Metro UI to be far more in tune with my messy mindset.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by KeyboardDemon View Post
    @znod: Thanks, I thought it would end up being a fresh install, and now having three voices all saying fresh install I can't find a compelling reason not to do this. But some questions if I may.

    Can you explain a little bit more about this 350mb System reserved partition? What is it exactly? What is it for?

    Windows usually gives itself 100mb, why would 350mb be better?

    @archie123: I have considered going back to Windows 7, but to tell the truth I really like the Windows 8 interface, I really don't like the Windows 7 hierarchical menu system, I find the Metro UI to be far more in tune with my messy mindset.
    Your are very welcome.

    The main importance of this partition, for me, is that it contains the system repair tools one might want to use in Win8? e.g., the ability to refresh, reset, repair startup, etc. I have found the partition to be useful in this regard. However, I don't meant to overstate it's importance--provided that you have an install DVD or USB or a system repair disc.

    I searched a bit. Found (in Clean Install - Windows 8): "The 350 MB System Reserved partition is used for the Boot Manager code, BCD (Boot Configuration Database), System Recovery Options (Windows RE), and start up files for BitLocker (if turned on)."

    Also Found (in Advanced "Startup Settings" - Boot to in Windows 8): ".... If Repair your computer isn't listed as an option, then your computer doesn't have the 350MB System Reserved partition normally added during the installation of Windows 8."You are in the right place with Win8. Some are not as positive as you at the outset. Once you get the hang of it, Win8 is especially good if you like its foundation.
    Last edited by znod; 09 Mar 2013 at 06:57.
      My System SpecsSystem Spec

  9. #9


    Posts : 1,127
    Windows 8.1 Pro


    HDCP is kind of tedious to diagnose. the first thing is change your cables. and if it's video, change the port you're using (if you have multiple ports available). you might have to try another monitor. If you have an intermediary device like an audio receiver or a surround sound headset, remove those from the equations. once the cables are changed and the monitor has also been ruled out and you have no intermediary devices, and the problems still persist, then you have to play with various driver revisions. if the latest driver has problems, try going back to an older driver. you might have to go back 2 driver revisions.

    the point of HDCP is DRM. HDCP is to ensure a protected path from the source to the destination so that you cannot bypass the copy protection along the way for things like recording video or audio. if anything tries to circumvent the pathway or disrupts the pathway (like a bad cable or a bad driver), the whole process fails or works intermittently. in other words, if anything from start to finish is bad in the chain, it messes up the whole chain. all the way from the audio and video chipsets to the ports to the cable to the intermediary devices to the ports to the monitor. if any of those fail, the HDCP chain can fail. you can thank the content providers for adding a lot of hardware and headaches to the process of computing. this can be a failure of software (poor drivers) or a failure of hardware.
      My System SpecsSystem Spec

  10. #10


    Posts : 50
    Windows 8 Pro (64 Bit)


    @dirtyvu: Thanks for the explanation, I see how it might be an issue with HDCP, I am using a USB surround sound headset, and I have two monitors connected. However I use DVI to connect and I was under the impression that HDCP didn't apply to DVI, only to HDMI connections.
      My System SpecsSystem Spec

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