Windows 8 and 8.1 Forums


  1. #1

    Posts : 2
    Windows 8


    Hi, I have an HP desktop running Windows 8 with an HP printer. I can print any office document but id I hit print from any website it won't print. It shows the job listed as printing but the printer does nothing. If I copy the document into Word 2010 and hit print, it prints fine. Both Firefox and IE9

      My System SpecsSystem Spec

  2. #2

    You need to highlight the area you want to print. Click and hold left mouse button and drag cursor around the target. It needs to be blue to print.
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8

    Thanks, I'll give that a try. I confused though, a job is sent to the printer, it just doesn't print.
      My System SpecsSystem Spec

  4. #4

    Tampa Bay
    Posts : 63
    MS Windows 8.1 Pro 64-bit with WMC

    1. Click the following link to download the HP Print and Scan Doctor.
    2. Important step....clear all pending print jobs first
      Link to tool File size
      HP Print and Scan Doctor 3.5 MB
    3. Make sure your computer meets the system requirements, and then click Download.
    4. When the Security Warning dialog box opens, choose one of the following methods to download the utility.

    5. The Print and Scan Doctor opens, searches for installed printers, and then displays a list.
      My System SpecsSystem Spec

  5. #5

    Posts : 740
    Windows 8.1

    Check if the web browser is sending the print jobs to the right printer. Windows creates a couple "imaginary" printers which could be set as the default for some apps.
      My System SpecsSystem Spec

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