PC sometimes freezes when inserting a DVD

djsigma

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Sometimes when I insert a blank DVD into my optical drive, Windows Explorer does not show that the disc is present in the drive. If I then double-click on the icon for the optical drive, Windows Explorer hangs. When it restarts, all I get is a completely blank desktop and a taskbar that has no icons on it. If I try and shut the computer down via Ctrl/Alt/Del and using the shutdown option there, it just stays on the shutting down screen forever and all I can do is hit the reset button. No errors are logged in Event Viewer, so I am having a hard time diagnosing the cause.

This happens maybe 50% of the time when I insert a blank disc. The other 50% of the time it works fine.

I have all the latest drivers/Windows Updates installed. I have tried 2 different burners and it happens with both of them. Do you think this could possibly be motherboard related? I bought a new board a couple of weeks ago and did a completely fresh install of Windows 8 and it's been happening since then.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3770K
    Motherboard
    Asus Maximus V Gene
    Memory
    Corsair 4 x 4 GB 1,600 MHz
    Graphics Card(s)
    Gigabyte GTX 670
    Sound Card
    RME HDSPe AIO
    Monitor(s) Displays
    Dell U2713HM
    Screen Resolution
    2,560 x 1,440
    Hard Drives
    Samsung 830 SSD 128 GB
    Hitachi 7K3000 2 TB
    PSU
    Seasonic X-760
    Case
    Silverstone TJ08-E
    Cooling
    Noctua NH-D14 Special Edition
    Keyboard
    Logitech K800
    Mouse
    Logitech M570
    Internet Speed
    60 Mbps/3 Mbps cable
    Browser
    Opera 12.16
hello,

I'm assuming it works OK if you insert a DVD with data on it and/or a DVD movie; yes? If so, and you have tried 2 different burners with the same results, is there any chance you may have a bad batch of blank DVDs? This does happen. Just for kicks, take a blank DVD that is recognized OK, and try reinserting that DVD again. Now, find one that doesn't get recognized initially and use that one again to repeat the test. Just a long-shot. Good luck.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
Thanks for the reply. I found the cause in the end. When I installed Windows 8, it installed all the drivers for my hardware automatically. Everything seemed to work and there was nothing untoward in Device Manager, so I thought everything was OK. But it turns out that the optical drive was connected to an ASMedia SATA port on my motherboard and I had not installed the ASMedia drivers. When I installed those, a separate entry showed up in Device Manager under IDE ATA/ATAPI Controllers for the ASMedia controller and the problem with the PC freezing went away.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3770K
    Motherboard
    Asus Maximus V Gene
    Memory
    Corsair 4 x 4 GB 1,600 MHz
    Graphics Card(s)
    Gigabyte GTX 670
    Sound Card
    RME HDSPe AIO
    Monitor(s) Displays
    Dell U2713HM
    Screen Resolution
    2,560 x 1,440
    Hard Drives
    Samsung 830 SSD 128 GB
    Hitachi 7K3000 2 TB
    PSU
    Seasonic X-760
    Case
    Silverstone TJ08-E
    Cooling
    Noctua NH-D14 Special Edition
    Keyboard
    Logitech K800
    Mouse
    Logitech M570
    Internet Speed
    60 Mbps/3 Mbps cable
    Browser
    Opera 12.16
Glad you got it working!
 

My Computer

System One

  • OS
    Win 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built Intel i7-3770k-based system
    CPU
    Intel i7-3770k, Overclocked to 4.6GHz (46x100) with Corsair H110i GT cooler
    Motherboard
    ASRock Z77 OC Formula 2.30 BIOS
    Memory
    32GB DDR3 2133 Corsair Vengeance Pro
    Graphics Card(s)
    GeForce GTX 980ti SC ACS 6GB DDR5 by EVGA
    Sound Card
    Creative Sound Blaster X-Fi Titanium HD, Corsair SP2500 speakers and subwoofer
    Monitor(s) Displays
    LG 27EA33 [Monitor] (27.2"vis) HDMI
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB (system drive)
    WD 6TB Red NAS hard drives x 2 in Storage Spaces (redundancy)
    PSU
    Corsair 750ax fully modular power supply with sleeved cables
    Case
    Corsair Air 540 with 7 x 140mm fans on front, rear and top panels
    Cooling
    Corsair H110i GT liquid cooled CPU with 4 x 140" Corsair SP "push-pull" and 3 x 140mm fans
    Keyboard
    Thermaltake Poseidon Z illuminated keyboard
    Mouse
    Corsair M65 wired
    Internet Speed
    85MBps DSL
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender, MalwareBytes Pro and CCleaner Pro
    Other Info
    Client of Windows Server 2012 R2 10 PC's, laptops and smartphones on the WLAN.

    1GBps Ethernet ports
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