Solved Can't delete file in print que

davidehaas383

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I need help deleting a file in my print que. It says it's deleting the file but nothing happens and other files sent to the printer will not print. I haven't found much help that is specific to Windows 8 64 bit with an internet search.
 

My Computer

System One

  • OS
    Windows 8 64 bit
    System Manufacturer/Model
    HP ENVY dv6

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Thanks for that link to clear the print spooler queue. A couple of friends of mine both running Windows 8.1 managed to lock up their HP printers. Both had one document that I could not delete. I even tried removing and re-installing the device but the HP printer would not install fully. As soon as I used that Windows batch file, the printer installed and everything worked again.

I don't know how they managed to get their system into that state, but I would think that if you ask for a print job to be deleted, the system should handle it. It seems to be an old problem and I wonder why it has not been fixed?
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Masuhr - Black Corsair
    CPU
    Intel I7 4770k
    Motherboard
    ASUS Maximus VI Hero
    Memory
    Corsair Dominator 16GB DD3-1866
    Graphics Card(s)
    Asus GTX 660 Ti
    Monitor(s) Displays
    ASUS PA248
    Screen Resolution
    1920x1200
    Hard Drives
    Revodrive 350 480GB
    SSD Mushkin Chronos Deluxe 240GB Sata3
    HDD WD Red 2x2TB Sata3
    PSU
    Corsair 860i
    Case
    Cooler Master HAF X
    Cooling
    Corsair H100i
    Keyboard
    LG G19
    Mouse
    Microsoft Sidewinder X8
    Internet Speed
    DSL
    Browser
    IE
    Antivirus
    MS Defender
    Other Info
    Logitech T650 Touchpad
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