Windows 8 and 8.1 Forums


Help... dying over here

  1. #1


    Posts : 4
    Win8

    Help... dying over here


    Hi All,

    I just purchased a new laptop 2 days ago with Win8, and have had some issues that may or may not be operating system related.

    While it's a bit of an undertaking to get used to the new start menu, I haven't been very successful at completing the simplest of tasks... such as importing my music, photo's, and videos...

    When I go to my 'documents' folder on my task bar and attempt to open any of the following folder; music, documents, pictures, and videos... I receive a 'pop-up' message reading; "Documents.library-ms" is no longer working. - It also reads; This library can be safely deleted from your computer. Folders that have been included will not be effective. (This same message applies to all files; Documents, Pictures, Music, and Video.)

    Being it gives me no other option, I click 'ok'

    Also, my computer has repeatedly crashed, and reports "Your PC has incurred a problem and must restart"

    Then it reports; Service_System_Exception

    Again, I am not sure... being 2 days old to the Win8 OS, I don't know if I bought a 'brand new' lemon for a computer, or if I can/should attempt to reinstall the Win8 OS???

    Sadly, I am almost tempted to just return this computer to the store, and buy one with Win7.

    Sorry, I am not that technical... any advice?

    Thanks,

    Art

      My System SpecsSystem Spec

  2. #2


    Have you done all the Windows 8 up dates? You will need to do it several times until it comes back that it is up to date.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Win8


    YES... basically spent the last 2 days updating, getting all my necessities in order, Filezilla, KompoZer, Cpanel access, RoboForm, bookmarks, Firefox plug-ins, etc...and was getting ready to start installing my licensed software (i.e. MS Office, AVG 2013, etc...) - Glad I didn't waste any licenses, cause might be returning this HP laptop!!!

    While I am somewhat knowledgeable of building Wordpress blogs, creating links, and such; this new Win8 OS has been a nightmare. However, I would prefer to keep it, learn it, and eventually enjoy it's benefits.

    Right now, I suspect the OS may be the only problem with the computer, but I dunno?

    If so, maybe a reinstall of Win8 could be a solution???
      My System SpecsSystem Spec

  4. #4


    A refresh might be in order but you would have to do all the other stuff again.
      My System SpecsSystem Spec

  5. #5


    Hello, art72. Welcome to EightForums.

    You may have corrupt or missing files. I would suggest to run SFC /SCANNOW Command - Run in Windows 8 at least three times before going into another lengthy process.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,707
    Windows 8.1 Pro


    Hmmm, you may need to either do an sfc /scannow, a refresh or a reset if you can. If not, do a clean reinstall. This sounds like a system file issue to me. Could you post a screenshot of the issue?

    Also, I'll post this as I've posted this earlier and reposted this again on a post of a similar issue. It'll help you learn the Windows 8 better. I'm covering a lot of ground here with the same info!

    Hello and welcome!


    My suggestions, tips, and other stuff...

    1. Learn how to pin things to Start. The Start Screen is VERY easy to get configured when you figure out what to do. This is simple. Open File Explorer (the file folder icon) and go through and find things like Documents, Pictures, Videos, and Music Libraries (if you skipped over 7, this is a VERY handy feature if you have things like two video folders to consolidate them down into one view) and right click on them. Then, you will see, Pin to Start. Do that for all sorts of things other than libraries, like folders, program shortcuts, Recycle Bin, Computer, ect. Hit Start, go to the end, and click and drag the tiles around to how you'd like. I'd bet you might move them to the very left of the screen. To remove said tiles, right click them, then hit Unpin from Start at the bottom.

    2. Uninstall the apps you don't want. This is dreadfully simple that most that decry Windows 8 don't seem to know. Right click on the app tiles, on the bottom of the screen you'll see an option to Uninstall. Hit that, and hit Uninstall again and that's it. But I'd suggest to keep the Weather, News, Finance, and maybe the Calendar or Mails apps as they're nice to have.

    3. Choose program defaults. If you want IE 10 to ALWAYS open on the Desktop, you can do that by opening up IE on the Desktop, hit the Tools cog on the top right of the window, Internet Options, Programs, and set IE to always open on the Desktop. Do this for other programs like Photo Viewer over Photos, Windows Media Player (or VLC or whatever music player you'd like) over Music.

    4. Learn the touchpad gestures. There are A LOT depending on the PC. My bet is that you have all so this won't be a problem. Swipe from the right side of the pad inward, opens the Charms. From the left, switches apps that are open. Swipe from the bottom of the pad opens the app command bar. Pinch to zoom to go to zoom in or out. On the Desktop, three finger gesture downwards minimizes all your open windows. Three up will show the window/app selector ribbon. Three left or right is the same as clicking the back or forth button in any program. You can probably also do a rotate gesture with Photo Viewer as well. Two fingers up or down will scroll. Pretty nifty!
    5. Install Decor8. It will make the Start Screen look very cool!

    6. Ideally, you'd want to uninstall all the crap and bloatware that comes on OEM PCs such as from HP. Makes things a tad faster and improves boot time. But this should be done when things are working correctly first.

    7. Open the Task Manager, hit the Startup tab, and disable all the items that don't deal with needed programs like idiotic power utilities. Leave things like the touchpad software enabled.

    8. Open some apps, and use the touch gestures I said of earlier to navigate around. Just a simple type to search will start searching. No need to hunt down a search bar. The Settings charm is what is used to change app settings, sound, power, and screen brightness. This is used very often. Share will be used if you're in an app and want to email someone a link to a website, but this is ONLY within apps, not on the Desktop. Things work differently. To close an app, move the mouse pointer to the top of the screen, see the little hand icon, click, and just drag down. BAM! That simple. To change some settings like Start Screen colors, account picture, picture password, and some other things, open the Charms, hit Settings, and you'll see PC Settings at the bottom. PC Settings is a condensed down Control Panel of very commonly changed settings within Windows. Also, on the Desktop, opening the Settings charm will display a few things from the Control Panel, like Personalization and PC Info.

    I think that is 8 simple tips/suggestions to use Windows 8. Wow.

    And for a screenshot of a few Start Screens to show how to arrange things nicely...



    Windows 8 was designed for touch, you have a touchpad that makes interacting with Windows 8 better than a standard three button mouse. Simply, learn to take advantage of the Start Screen, make things your own, and use the touch gestures of your new and shiny laptop and you'll quickly start liking things and won't feel so lost. Also, ask us questions, we don't bite. At least, not too hard.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Win8


    Thanks All...

    Prior to many of the posts suggesting a SFC / SCANNOW Command, I did perform a refresh. Took awhile

    Still having issues. Before coming back here to check responses, right after the refresh under general settings tab, I attempted to use the snippet tool to take some screenshots...

    It's so bad, that when I took the snippet and attempted to save the file, I got the whole "Pictures.library-ms" is no longer working. - It also reads; This library can be safely deleted from your computer. Folders that have been included will not be effective.

    The irony is, I just spent like $1200 on a new laptop, hosting, domains, and was getting ready to launch 10 new niche blogs. WAs really 'hyped-up' over the new Win8 system too. I'll try the suggestions above, if that don't work, I'm going to Best Buy 1st thing and arguing that I want my money back. *Hopefully, they'll exchange the computer for a new unit ot refund me.

    I guess it's possible I caught a virus, but truth is, I really haven't downloaded or done much outside the scope of trying to set-up the laptop and familiarize myself with the new features... REALLY FRUSTRATING at this point.

    I'll be back, after I try the suggested techniques above... [fingers crossed]

    Thanks,

    Art
      My System SpecsSystem Spec

  8. #8


    Posts : 5,707
    Windows 8.1 Pro


    You can hit the Start key and PrintScreen to save a screenshot. That might work.

    If you must, at least try to get a new PC and try this again.
      My System SpecsSystem Spec

  9. #9


    MD
    Posts : 865
    Windows 10 Pro x 64

    library


    Quote Originally Posted by art72 View Post
    Thanks All...

    Prior to many of the posts suggesting a SFC / SCANNOW Command, I did perform a refresh. Took awhile

    Still having issues. Before coming back here to check responses, right after the refresh under general settings tab, I attempted to use the snippet tool to take some screenshots...

    It's so bad, that when I took the snippet and attempted to save the file, I got the whole "Pictures.library-ms" is no longer working. - It also reads; This library can be safely deleted from your computer. Folders that have been included will not be effective.

    The irony is, I just spent like $1200 on a new laptop, hosting, domains, and was getting ready to launch 10 new niche blogs. WAs really 'hyped-up' over the new Win8 system too. I'll try the suggestions above, if that don't work, I'm going to Best Buy 1st thing and arguing that I want my money back. *Hopefully, they'll exchange the computer for a new unit ot refund me.

    I guess it's possible I caught a virus, but truth is, I really haven't downloaded or done much outside the scope of trying to set-up the laptop and familiarize myself with the new features... REALLY FRUSTRATING at this point.

    I'll be back, after I try the suggested techniques above... [fingers crossed]

    Thanks,

    Art
    >>Try right clicking your library documents, pictures, music, videos and click properties. Then click 'default' and see if that realigns the issue. My libraries were acting oddly and this fixed it.
      My System SpecsSystem Spec

  10. #10


    Posts : 120
    windows 8 pro


    I experienced a lot of issues too do I recognize your frustration. I decided to go back to 7 as my PC seemed very unwilling to work with windows 8. After a renewal try to run the sfc /scan now from the DVD. You do need to boot from the DVD, check repair, advanced options, DOS window. Type sfc /scannow /offbootdir=c: /offwindir=c:\windows
    C being your hdd bootdrive ofcourse
      My System SpecsSystem Spec

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