New PC Frequent Crashes

richardb

New Member
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1
I have a new PC, just 3 days since delivery that crashes all the time. Spec is below. The crashes can happen at any time, even at the log in screen. However, at times it has run for over an hour without crashing. At no time is a BSOD or any error message produced.
The supplier support has asked me to increase the CPU VCORE TO 1.25v which I have done. Still it crashes.
I have gradually installed all Windows updates that I can in between the failures. There are 10 updates that fail with a Code 80073712 error. I have tried to correct this by running DISM.exe but often a crash occurs when this is running.
Be really grateful for any guidance. I've been at this for nearly 3 days and am exhausted!

Spec is:
CPU: Intel(R) Core(TM) i5-3470 Quad Core 3.20 GHz 6MB Cache LGA1155 + HD Graphics
FAN: Intel Socket LGA 1155 Standard CPU Cooler [-23]
HDD: 2TB SATA-III 6.0Gb/s 64M Cache 7200RPM Hard Drive [+13] (Single Hard Drive)
MEMORY: 8GB (2x4GB) PC12800 DDR3/1600mhz Dual Channel Memory (Kingston HyperX Blu w/Heat Spreader)
MOTHERBOARD: Gigabyte GA-Z77-D3H Intel Z77 Chipset, ATX Mainboard w/ 4 RAM slot, IRST, Lucid Virtu MVP, Ultra Durable4 Classic, 7.1 HD Audio, GbLAN, 1 x Gen3 PCIe x16, 3x PCIe x1 & 1 PCI ***Overclockable XXX*** [+34]
NETWORK: ONBOARD 10/100/1000 GIGABIT LAN PORT -- As standard on all PCs
OS: Microsoft(R) Windows 8 (64-bit Edition) (64-bit Edition)
POWERSUPPLY: 500 Watts Power Supplies (CoolerMaster Elite 500watt Gaming Power Supply)
SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO
USB1: Built-in USB 2.0 Ports
VIDEO: AMD Radeon HD 7750 2GB 16X PCIe 3.0 Video Card
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    Cyberpower UK
    CPU
    Intel Core i5-3470 @3.20GHz
    Motherboard
    Gigabyte z77-HD3
    Memory
    8.00 GB
    Graphics Card(s)
    AMD Radeon HD 7750 2GB
Don't think the updates would help. But, getting them to install is a separate problem. If your crash problem cannot be solved by the supplier, then I would return it. Maybe you'd want to try another of the same model, but, then, maybe not.

To take a stab, you could try turning fast startup/hybrid shutdown off. Fast Startup - Turn On or Off in Windows 8
 
Last edited:

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
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