Windows 8 and 8.1 Forums


Serious USB Problem with a High End Windows PC

  1. #1


    Posts : 10
    Windows 8

    Serious USB Problem with a High End Windows PC


    Hi, I assembled a new PC for our Movie and Video Editing Team. The configuration is :


    Motherboard ASUS P9X79 Pro Model
    Processor Intel Core i7 3930K Sandy Bridge-E 3.2GHz
    RAM Corsair Vengeance 8x4 GB kit , 32GB total RAM
    Boot Drive Crucial m4 256GB SSD
    Video Storage WD Caviar Green 3 TB Desktop Internal Hard Drive (WD30EZRX)
    Case Cooler Master USP100
    Power Supply Cooler Master 750W
    CPU Cooler COOLER MASTER Hyper
    Blu-ray Burner Asus CD/DVD/Blu-Ray Burner
    OS Windows 8 Pro 64Bit
    GPU Nvidia 4GB GeForce GTX 670
    Monitor 24 inch Samsung Monitor LED







    Everything works perfect, but there is a serious problem.
    If I connect any pen drive or external hard drive to any of the front or back USB ports, the computer hangs. It doesn't hang at the first instance. As soon as I start to copy or paste something , it starts with a good speed and them goes all the way down to 0 bytes/second and the PC freezes. Then if I take the USB drive, the PC gets back to normal immediately.
    All those USBs which I tried have been used in a Apple iMac before . But I tried 2 brand new pen drives and external hard drive and it works perfect and copies nicely as well.
    But the USB devices which hangs, I even tried formatting it on windows, mac, and everything , but whatever we do, it just doesn't work and hangs. What can be the possible reason ? Is there a way to debug this ? Do I need to ask for Motherboard replacement ?


    For example, I just took of the pen drive Sandisk 16GB Cruzer , formatted it on another windows computer , then connected it to this PC. Like always, the windows 8 growl said, there is problem with a drive, click to fix. I clicked it and ran for 1 min and then said, it cannot fix it. I clicked on event details when that error came and I attached the screenshot here. And just then , the PC hangs when I tried opening it from My Computer. And when this happens, the drive on My Computer always changes its disk space view to a blank FAT 32 sort of view. You can see that on my attach screenshot.
    And yes, this only happens with any USB storage device and not keyboard or mouse or speaker USB. Just the old pen drives or external drives. And even if I format, they dont work. Of course, there is no kind of virus thing, since Windows 8 is loaded with Windows Defender. So, let me know, how to deal with this now ?


    I have put on a lot of money on this and this problem is driving me crazy already.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,627
    win8.1.1 enterprise


    hi, are you relying on windows for motherboard chipset drivers or are you installing drivers from Asus if not try the asus drivers found here ,click download and pick your windows version
    ASUS - - ASUS P9X79
      My System SpecsSystem Spec

  3. #3


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    And, OP, you say "If I connect any pen drive or external hard drive." I scanned your post, and it looks like you don't exactly mention trying a specific "external" and what happens. Any difference?
    Last edited by znod; 13 Feb 2013 at 18:58.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    also u mention a screen shot ,but you did not post one
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8
      My System SpecsSystem Spec

  6. #6


    Posts : 10
    Windows 8


    Quote Originally Posted by caperjack View Post
    hi, are you relying on windows for motherboard chipset drivers or are you installing drivers from Asus if not try the asus drivers found here ,click download and pick your windows version
    ASUS - - ASUS P9X79

    Im there..
    What all do you want me to download ?

    I clicked on BIOS and it gave me a zip file and inside it, its a .CAP file.

    I dont know, what that is.

    I was expecting a exe file, so I can simply install everything . But Im lost.
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8


    OK I just updated the BIOS with the EZ Flash 2 tool .

    Now its on latest 3305 .

    Still those culprit pen drives and external drives freeze.

    Whats to do now ?
      My System SpecsSystem Spec

  8. #8


    Posts : 1,353
    Windows 8 Pro/Windows 8 Pro/Windows 7 64 Bit64Bit/Windows XP


    Quote Originally Posted by soamz View Post
    OK I just updated the BIOS with the EZ Flash 2 tool .

    Now its on latest 3305 .

    Still those culprit pen drives and external drives freeze.

    Whats to do now ?
    Did you update the chipset, that's what you're supposed to do, look for the ones for 64bit or 32 bit also look for USB drivers.

    Look for Chipset drivers.
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    Windows 8


    Yes, downloading that right now. Lets see.
      My System SpecsSystem Spec

  10. #10


    Posts : 10
    Windows 8


    Ok download ASM Controller , Chipset update and all done.

    Still the external drive dont work.

    Freezes the PC.
      My System SpecsSystem Spec

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