Windows 8 and 8.1 Forums


New build keeps crashing when waking from sleep...

  1. #1


    Posts : 14
    win8

    New build keeps crashing when waking from sleep...


    So I have searched for answers, updated drivers the best I can and disabled certain things (such as setting the SSD to never sleep) yet I still have intermittent problems when waking my new build from sleep overnight.

    I find it simply wakes and the network connection icon says disconnected and the whole thing is froze before it just powers down, loosing all the things I left open.

    Here is a zip from win 8 file collector logs: download

    (i7 pc, based on an Asus P8Z77-V LX with Intel SSD..)

    First time I have built a PC and been stuck so any help will be most appreciated!

    Here is the log entry for restart just before extracting the logs:

    "Event[2719]: Log Name: System
    Source: EventLog
    Date: 2013-02-11T09:12:58.000
    Event ID: 6008
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: ideal-server
    Description:
    The previous system shutdown at 15:01:00 on ?09/?02/?2013 was unexpected."

    Not sure where to go from there as it froze without error??

      My System SpecsSystem Spec

  2. #2


    You might run from a command prompt, plus maybe look at its /? help too
    PowerCfg /Energy
      My System SpecsSystem Spec

  3. #3


    Posts : 14
    win8


    ah yeah, did this before you can see it here thank you Mikie
      My System SpecsSystem Spec

  4. #4


    West Auckland
    Posts : 107
    Windows 8 Pro Pack x64


    I had a similar problem and after running this:
    SFC /SCANNOW Command - Run in Windows 8
    It fixed the issue.

    I was sceptical that it would do anything, but it was the answer in my case; corrupt system files from an unclean shut down.
      My System SpecsSystem Spec

  5. #5


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by amdowney View Post
    So I have searched for answers, updated drivers the best I can and disabled certain things (such as setting the SSD to never sleep) yet I still have intermittent problems when waking my new build from sleep overnight.

    I find it simply wakes and the network connection icon says disconnected and the whole thing is froze before it just powers down, loosing all the things I left open.

    ..........

    Not sure where to go from there as it froze without error??
    Probably won't sound right, but try turning fast startup off: Fast Startup - Turn On or Off in Windows 8.
      My System SpecsSystem Spec

  6. #6


    Posts : 14
    win8


    Arghh, it did it again, just disabled fast startup to try that, but could any of these be the culprit??

    Code:
    Analysis ResultsErrorsPower Policy:Disk idle is disabled (Plugged In)
    The disk is not configured to turn off after a period of disk inactivity.
    
    
    
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    
    Device Name USB Mass Storage Device
    Host Controller ID PCI\VEN_8086&DEV_1E31
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_04FC&PID_0C25
    Port Path 2
    USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Generic USB Hub
    Host Controller ID PCI\VEN_8086&DEV_1E26
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_8087&PID_0024
    Port Path 1
    USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_1E26
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_8086&PID_1E26
    Port Path
    USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_1E26
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_046D&PID_C517
    Port Path 1,6
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Not sure. Could just be indicators that fast startup and hybrid shutdown have been disabled. Did you see these messages before turning fast startup off?
      My System SpecsSystem Spec

  8. #8


    Posts : 14
    win8


    nope, this is what I did a few weeks back mate. Will see how I get on with fast start up off but you think this can effect standby mode?
      My System SpecsSystem Spec

  9. #9


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Oh, I thought you got those results after turning fast startup off. By all means, try turning it off. You can always turn it back on. Given what the tutorial says, I don't think standby will be effected.
      My System SpecsSystem Spec

  10. #10


    Posts : 14
    win8


    So this is very frustrating, it's never stopped doing this when putting it into standby (overnight sometimes). I have updated the BIOS and drivers where I can and run a full windows memory diagnostic on startup and it finds no issues. I have moved the pagefile to the normal HDD not the SSD and it still does it.

    No minidump, no idea what keeps causing this.

    Might try changing the SSD controller to RAID rather than AHCI to see if that helps. HAs this arisen on these forums in recent times?
      My System SpecsSystem Spec

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