Windows 8 and 8.1 Forums


Windows Media Player won't open

  1. #1


    Posts : 34
    Windows 8.1

    Windows Media Player won't open


    Windows Media Player won't open. I noticed this after I used Revo Uninstaller to uninstall AVG 2012 so I could install AVG 2013. There was a huge amount of things to be uninstalled and I selected and deleted all of them. Since then I've had a similar message open with Windows Live Mail also, but I went to Programs and Features and did the right click for 'uninstall' on Windows Live Essentials 2012 and then chose "Repair". This seems to have worked.

    The message that appears when I try to play an mp3 file by right clicking on it and then choosing "Play with Windows Media Player" (because the program won't open at all) has Windows Installer as a heading and says: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Shredder64.msi' in the box below." I don't know what a program or feature titled "Shredder" has to do with Windows Media Player, but that is what it says. When I click on the 'Cancel' button inside this message box another box opens with the same heading (Windows Installer) and the message says: "The path 'C:\Users\Administrator\AppData\Local\Downloaded Installations\{45DE3BB5-15C7-489B-8F80-82349413953E}\Shredder64.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'Shreder64.msi' in a folder from which you can install the product Shredder." Then there is just the OK button.

    I have tried to open WMP from the taskbar, the Program Files (x86) file, the windows explorer (File Explorer) to the "Start Menu"/"Programs" file, and also from the Start Screen and the Start Screen All Apps page. It just won't open.

    Is there a way to reinstall it without a windows refresh? Or is there a fix?


    Signed,
    shewood1

      My System SpecsSystem Spec

  2. #2


    Posts : 2,627
    win8.1.1 enterprise


    hi , icould be wrong but i think shredder is part of Revo uninstaller

    any way go to programs and feature in control panel and go to the top left side and click turn windows features on and off and go to media feature and click o nthe + to open and check off media player ,this should fix it,you might need to uncheck it and reboot computer and go back in and check it to reinstall/turn it on ,hope this works for you ,
      My System SpecsSystem Spec

  3. #3


    Posts : 34
    Windows 8.1

    Windows Media Player still will not open


    I tried the suggestion offered, but it didn't work. I still get the same message box about the 'Shredder'. I also, from an internet search I did earlier, have tried starting and restarting the 'Windows Media Player Network Sharing Service' in Administrative Tools/Services page. The Windows Media Player Network Sharing Service shows in the Task Manager under Processes/Background Processes, but in the four categories (CPU, Memory, Disk, and Network) associated with this entry only the Memory is registering anything, which is only 0.9 MB. All the other categories are zero, but I suppose this really doesn't matter. I don't know, because I'm not very technically enlightened.

    Anyway, it still doesn't open. I'm going to try a system restore to a couple of days ago and see if that works. I mean it should, but I've already tried a restore from the point of the AVG uninstall, which Revo Uninstaller conveniently created, but it failed. At the time I had the computer in 'Safe Mode' and that might be why it failed. I tried again not in 'Safe Mode' and it also failed. Maybe because it was already messed up from the first attempt.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    yeah ,was going to suggest system restore ,you may have to do a refresh,refresh is different than restore you do it with caution , ,see tutorial
    Refresh Windows 8
      My System SpecsSystem Spec

Windows Media Player won't open
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