Windows 8 and 8.1 Forums


Shut Down and Restart no long work

  1. #1


    Posts : 67
    Windows 8.1 Pro

    Shut Down and Restart no long work


    This is weird; yesterday I can not shut down the computer using the Shut Down button in Windows 8. I attributed it to some backup software that I loaded.

    I uninstalled the backup software, didn't fix it.

    Tried a restore point, that was unsuccessful, the restore did not complete correctly. I tried a different point that didn't work either.

    The system doesn't seem to have any other ill effects, other than I can shut it down, properly.

    Thoughts, suggestion?

    Thanks,
    Greg

      My System SpecsSystem Spec

  2. #2


    Posts : 1,925
    Windows 8.1 Pro


    Define "cannot shut down". Do you mean it does nothing? Or that it tries to shut down, but gets stuck? Or that something else happens?
      My System SpecsSystem Spec

  3. #3


    Posts : 67
    Windows 8.1 Pro


    Quote Originally Posted by Mystere View Post
    Define "cannot shut down". Do you mean it does nothing? Or that it tries to shut down, but gets stuck? Or that something else happens?
    Mystere, by my definition it does nothing. There are no apps shut down to suggest it has started and gets stuck, all the system tray apps are still running. I can continue to use the machine; I've even let it stand thinking it will eventually shut down but after 10 minutes I sort of thought it wasn't going to happen.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,565
    64-bit Windows 10


    Hello Greg,

    You might see if turning off Fast Startup may help. Some folks report that it has caused issues like this.

    Fast Startup - Turn On or Off in Windows 8
      My System SpecsSystem Spec

  5. #5


    Posts : 67
    Windows 8.1 Pro


    Quote Originally Posted by Brink View Post
    Hello Greg,

    You might see if turning off Fast Startup may help. Some folks report that it has caused issues like this.

    Fast Startup - Turn On or Off in Windows 8
    Hello Shawn,
    Well that didn't help, though I would now have to say that I have a different situation from the first post. The shutdown is hung up on something. What is different from before is that I now get the screen that says "Shutting Down" but it hangs, basically it shows it shutting down but never actually turns the machine off.

    So does that lead you to any other conclusions?

    Thanks, Greg
      My System SpecsSystem Spec

  6. #6


    Posts : 22,565
    64-bit Windows 10


    I agree. You got something that's not closing at shutdown.

    Do you have this same issue if you boot into Safe Mode and try shutting down?

    If not, then you could try troubleshooting this issue with a clean startup by temporarily disable all of your startup items, boot back into normal mode, test shutdown to see if it works. If so, then enable 1 or 2 startup items, restart the computer, test shutdown again. Repeat until either you ID the culprit or they are all enabled again.

    Startup Items - Manage in Windows 8
      My System SpecsSystem Spec

  7. #7


    West Auckland
    Posts : 107
    Windows 8 Pro Pack x64


    In the past some USB mass storage devices has caused very slow shutdowns with XP and 7.

    If you want to force it to shutdown or restart you can do it from CMD with the /F option which will force it shutdown and not wait for anything to close.

    I'd start by unplugging any devices and forcing a restart by using SHUTDOWN /R /F and see what happens then.

    (use SHUTDOWN /R /O /F for advanced boot menu to get into safe mode.)

    Have a glance at the event viewer to see if anything wrong. There's always all sorts of Warnings there but you just need to look for errors.

    I agree that booting into safe mode and testing shutdown from there is a good idea.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,925
    Windows 8.1 Pro


    One thing you can do is open up task manager and take note of how many tasks are running. Then, attempt to shut down and see if that list changes at all. If so, that means that at least some applications are being shut down, and may give you some insight into which tasks are blocking it.
      My System SpecsSystem Spec

  9. #9


    Posts : 67
    Windows 8.1 Pro


    Quote Originally Posted by Brink View Post
    I agree. You got something that's not closing at shutdown.

    Do you have this same issue if you boot into Safe Mode and try shutting down?

    If not, then you could try troubleshooting this issue with a clean startup by temporarily disable all of your startup items, boot back into normal mode, test shutdown to see if it works. If so, then enable 1 or 2 startup items, restart the computer, test shutdown again. Repeat until either you ID the culprit or they are all enabled again.

    Startup Items - Manage in Windows 8
    Unfortunately, the problem still exists in Safe Mode.

    I've attached a screen shot of the event viewer. You'll see the number of errors in the last hour that I've started the PC, maybe something there will peak your interest for further discussion.

    Click image for larger version
      My System SpecsSystem Spec

  10. #10


    Posts : 22,565
    64-bit Windows 10


    Greg,

    As a test, try the force "Full Shut Down" and "Restart" options in the context menu added by the tutorial below to see how they work.

    Power - Add Cascading Desktop Context Menu in Windows 8
      My System SpecsSystem Spec

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Shut Down and Restart no long work
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