Windows 8 and 8.1 Forums


Windows 8 Explorer crashes when right clicking!

  1. #1

    Windows 8 Explorer crashes when right clicking!


    Hi,
    i bought a new laptop (HP Envy m6-1140sg) some weeks ago. I have Nortin Internet Security installed.
    I wanted to try out that NIS Trial Reset because HP Laptops have NIS already installed. I rebooted my Laptop into safe mode with Network and then started it. I accidentally chose to Purge my NIS. I didn't know what purge means. . I opened the Trial Reset app again and chose to revert my trial to 60 days. Then it disappeared. I rebooted my laptop in Normal Mode and then tried to open NIS. But it didnt come up. I uninstalled NIS and then I noticed this:
    When I try to open the Explorer on the desktop, the screen would just go blue and then Explorer closes itself. 2. When I right click a shortcut or anything the screen also goes blue. After the screen goes blue it would go normal again. I don't know what to do! Please help!

    PS. I can only open Explorer when i open it through an other shortcut. ex. I got a shortcut to an directory (C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\aerosoft\Airbus X Extended\Documentation)
    That is the only way I can open Explorer, but as i said, the screen will go blue if I right click anything.

    Thanks in advance.

      My System SpecsSystem Spec

  2. #2


    Posts : 154
    Windows 8.1 Professional 64-bit


    Your computer is probably infected. If you can't pay for shareware AV then get a freeware AV. All I can suggest is to try and start in safe mode and run a system scan with Malwarebytes. If you can't start in safe mode, then try a system restore. If that doesn't work, a system refresh... you're on Windows 8 so that shouldn't be a problem.
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by Skulblaka View Post
    Your computer is probably infected. If you can't pay for shareware AV then get a freeware AV. All I can suggest is to try and start in safe mode and run a system scan with Malwarebytes. If you can't start in safe mode, then try a system restore. If that doesn't work, a system refresh... you're on Windows 8 so that shouldn't be a problem.
    Thanks for ur answer.
    I solved it by reinstalling Norton Internet Security and everything fixed itself
      My System SpecsSystem Spec

Windows 8 Explorer crashes when right clicking!
Related Threads
My laptop crashes when left/right clicking any large movie file over 6GB. I've been having this problem for a while and it's incredibly frustrating having to power my laptop off each time. It happens on both my C: Drive and external HD Things I've tried: Defragmentation CC Reg Cleaner +...
Ever since I started using Windows 8, both my HP Pavilion desktop and Sony Vaio Pro 13 has explorer.exe crash pretty often. The Vaio crashes more often - multiple times a day - maybe because it's my main computer now and I use it more often. Upgrading to Windows 8.1 didn't make a difference....
I have a problem that started yesterday. Every 30 seconds Windows Explorer (not the browser) crashes, then restarts. I run Xmarks within FireFox, I thought this was the problem because Xmarks as of yesterday asks me every 40 seconds if I want to sync my bookmarks, if I choose cancel, Windows...
Hello, my windows explorer used to crash like once every week or so and it didnt really bother me, but now its crashing very often(about once every hour).:mad: this is really starting to annoy me now and i cant find a way to fix it. im using windows 8 64-bit. and if anyone knows how to find...
Windows Explorer Crashes ! in General Support
I bought a new laptop that came with 8.1 pre-installed. Yesterday, I transferred file from my old laptop (Windows 7), using WD Smartware. WD Smartware is WD's file backup software. I was transferring pics, videos and documents. After the transfer was complete, I discovered that my Windows...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook