Trouble viewing photo's, music and docs after upgrade.

Ngt

New Member
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4
Hi,

I've upgraded from Windows 7 PC to Windows 8 Pro (not clean install) today and I can't now view my personal files in the new apps screen. E.g If I go into the photo app it says there are no pics available. I thought I'd lost the data but when searching around I noticed a folder had been created on the new desktop which was the same name as my PC name in Windows 7. Clicking into this folder took me to Users folder -> and my folders which contain all the music and photo files etc.

If I launch Explorer, On the left hand side of the Explorer screen (where it displays the Library docs) I am unable to select any of these or drag files to these from the folder described above. Also, when connecting my iPhone, it asks if I want to import my pics. I know all of these have already been imported but it doesn't recognise this and tries to import them all again, I assume into the new location in Windows 8.

Is this something to do with permissions. I've used my hotmail account to set up as a new Windows 8 profile and this has Admin rights. Or do I physically have to copy he data to the new location where personal library files are held in Windows 8.

Any help greatly appreciated!!

thanks.
 

My Computer

System One

  • OS
    Windows 8
You need to move the files from the folders created from the old computer's content, over to the folders with the exact same names in the new setup. They should then appear.

This kind of stuff is a bit tricky if you are not quite handy with Windows. There might be all sorts of permissions issues involved. The way to solve that is to take control of the folders from the old installation and become the owner. You can then move your stuff out.
This is done from the Securities tab, in the properties for the folder or files in question. Google this and watch some youtube videos about taking ownership of folders.

Microsoft try to make it super easy for people and try to prevent them from being able to make stupid mistakes. But sometimes they try to hard, and the helpful features become a hinderance.

But in principle, the idea is to get the material into the corresponding folders in the new setup.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    i5
    Motherboard
    ASUS
    Memory
    24 GB DDRAM3
    Graphics Card(s)
    NVIDIA GT430 x2
    Sound Card
    Audial
    Monitor(s) Displays
    2 x 28" Sharp
    Screen Resolution
    1360 x 768
    Hard Drives
    Samsung, Seagate, Toshiba, Hitachi, Western Digital
    PSU
    750 watt
    Cooling
    liquid closed
Martienne has some good advice here!

I had very similar issues so I copied all data to my home server, then did a clean install and all went well. With the in-place upgrade, I had all kinds of issues (couldn't print, access network resources, etc...) and after doing the clean install, everything works fine now for about a month. Good luck!
 

My Computer

System One

  • OS
    Win 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built Intel i7-3770k-based system
    CPU
    Intel i7-3770k, Overclocked to 4.6GHz (46x100) with Corsair H110i GT cooler
    Motherboard
    ASRock Z77 OC Formula 2.30 BIOS
    Memory
    32GB DDR3 2133 Corsair Vengeance Pro
    Graphics Card(s)
    GeForce GTX 980ti SC ACS 6GB DDR5 by EVGA
    Sound Card
    Creative Sound Blaster X-Fi Titanium HD, Corsair SP2500 speakers and subwoofer
    Monitor(s) Displays
    LG 27EA33 [Monitor] (27.2"vis) HDMI
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB (system drive)
    WD 6TB Red NAS hard drives x 2 in Storage Spaces (redundancy)
    PSU
    Corsair 750ax fully modular power supply with sleeved cables
    Case
    Corsair Air 540 with 7 x 140mm fans on front, rear and top panels
    Cooling
    Corsair H110i GT liquid cooled CPU with 4 x 140" Corsair SP "push-pull" and 3 x 140mm fans
    Keyboard
    Thermaltake Poseidon Z illuminated keyboard
    Mouse
    Corsair M65 wired
    Internet Speed
    85MBps DSL
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender, MalwareBytes Pro and CCleaner Pro
    Other Info
    Client of Windows Server 2012 R2 10 PC's, laptops and smartphones on the WLAN.

    1GBps Ethernet ports
Thank you both for the responses. I checked the permissions on the PC user and the new hotmail account for Windows 8 and both had Admin rights. The problem I have is that I cannot copy anything to the Library folders. They appear on the left hand side of Explorer but the icons for Pictures, Music, etc are just blank docs. If I right click and select permissions I get a message saying the cannot be viewed.

My last resort was to plug my iPhone back in and just import all my Photos and then track where the new folder is created. But when I selected import I got the message "something went wrong and the file could not be created".

I think my only option is to do a fresh install.
 

My Computer

System One

  • OS
    Windows 8
Yep, the clean install worked for me and I'm glad I did it. It doesn't take long to install at all!
 

My Computer

System One

  • OS
    Win 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built Intel i7-3770k-based system
    CPU
    Intel i7-3770k, Overclocked to 4.6GHz (46x100) with Corsair H110i GT cooler
    Motherboard
    ASRock Z77 OC Formula 2.30 BIOS
    Memory
    32GB DDR3 2133 Corsair Vengeance Pro
    Graphics Card(s)
    GeForce GTX 980ti SC ACS 6GB DDR5 by EVGA
    Sound Card
    Creative Sound Blaster X-Fi Titanium HD, Corsair SP2500 speakers and subwoofer
    Monitor(s) Displays
    LG 27EA33 [Monitor] (27.2"vis) HDMI
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB (system drive)
    WD 6TB Red NAS hard drives x 2 in Storage Spaces (redundancy)
    PSU
    Corsair 750ax fully modular power supply with sleeved cables
    Case
    Corsair Air 540 with 7 x 140mm fans on front, rear and top panels
    Cooling
    Corsair H110i GT liquid cooled CPU with 4 x 140" Corsair SP "push-pull" and 3 x 140mm fans
    Keyboard
    Thermaltake Poseidon Z illuminated keyboard
    Mouse
    Corsair M65 wired
    Internet Speed
    85MBps DSL
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender, MalwareBytes Pro and CCleaner Pro
    Other Info
    Client of Windows Server 2012 R2 10 PC's, laptops and smartphones on the WLAN.

    1GBps Ethernet ports
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