DVD playback/recognition problems

Duckface

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Hello all. I hope I'm posting this in the correct place.
I have recently upgraded from Vista to Windows 8 online with some mixed emotions.
Apart from the backup disc not working at all I have other problems. The main one being that it won't play dvds - in fact it won't even recognise that a dvd is in the drive.

Having read much about the decision by Microsoft to withdraw support for dvd playback I have now installed both Windows Media Centre (via the free download/product key) and VLC player. However neither of these programmes will play nor recognise a dvd in the drive.

Windows Media Centre reports
"WMC cannot detect a video dvd in the DVD-Rom drive. Insert a video DVD into the drive"

I have tried many dvds, all of which have been played by this system when Vista was the running OS.

The dvd drive is recognised in Computer as "BD-RE Drive (G:)" and this moniker does not change when a dvd is inserted. Autoplay options never appear.
When a cd is inserted to the drive the name of the dvd drive remains the same but "audio cd" appears after and the cd plays fine.

In device manager the dvd drive appears as a MATSHITA BD-MLT UJ-220S ATA device

I'm wondering if somehow the drive now "thinks" it's just a cd drive? Is that possible?

I have uninstalled the drive and rebooted to re-install it with no effect on this problem.

Any help or suggestions would be welcome. Thanks.

EDIT
oops I forgot to mention I've also tried the registry edit
"reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0×00000001"
which doesn't appear to have done anything.
 
Last edited:

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"In device manager the dvd drive appears as a MATSHITA BD-MLT UJ-220S ATA device" I assume that Device manager reports that the best driver is being used. Regardless, I use a Vista driver for one of the system components of my older HP laptop (i.e., a newer driver is not available). I didn't need to install it in compatibility mode. Maybe you could download the Vista driver (with installer) you used successfully before in Vista (or perhaps an updated one) from Sony and give it a try. You could try both compatibility mode and not.
 

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Hi znod, I am presuming that that is the driver currently being used, as it is marked as being from 2006. There are no newer drivers available and the device is listed as working normally in Device Manager.

I've also noticed that once a dvd is inserted the drive disappears from Explorer, but only when you try to open a file from an inserted dvd. It still appears in the Computer window.

ps The drive still works absolutely fine in Ubuntu, which is installed on the second hard drive on this laptop.
 

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  • OS
    OS X / Windows 8.1 Pro / Ubuntu 13.10
    Computer type
    Laptop
    System Manufacturer/Model
    15" MacBook Pro retina 10,1
    CPU
    2.3GHz
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel HD400 / Nvidia GT650M
    Screen Resolution
    2880 x 1800
    Hard Drives
    256GB SSD
I see, but I don't know what is going wrong. Will think more.
 

My Computer

System One

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    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
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    Logitech Cordless Desktop MX 5500
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Lol, thanks for your efforts. Don't hurt yourself thinking too hard! :)
As my brand new upgrade disc doesn't boot I am loathe to re-install Vista to upgrade to 8 again. The thought of all those updates is a terrible thing!
And apparently, you can't do a fresh install with the upgrade disc with Win 8. Well, you can but it won't activate.
 

My Computer

System One

  • OS
    OS X / Windows 8.1 Pro / Ubuntu 13.10
    Computer type
    Laptop
    System Manufacturer/Model
    15" MacBook Pro retina 10,1
    CPU
    2.3GHz
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel HD400 / Nvidia GT650M
    Screen Resolution
    2880 x 1800
    Hard Drives
    256GB SSD

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
Yes, I've seen that but I've also seen reports of failures too. I've tried with previous versions of Windows and all went well. However, Microsoft say that this isn't possible with Win 8, but I see differently in that link :D
The disc is a bought (Microsoft) disc (came from Germany iirc) and though the 64 bit disc boots ok (then asks for drivers???) the 32 bit does not even fully boot. Microsoft support reckons it's because it's an upgrade disc attempting to run on a system that has Win 8 already installed.
 

My Computer

System One

  • OS
    OS X / Windows 8.1 Pro / Ubuntu 13.10
    Computer type
    Laptop
    System Manufacturer/Model
    15" MacBook Pro retina 10,1
    CPU
    2.3GHz
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel HD400 / Nvidia GT650M
    Screen Resolution
    2880 x 1800
    Hard Drives
    256GB SSD
So you are running 32-bit or 64-bit?
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
I'm running 32 bit
 

My Computer

System One

  • OS
    OS X / Windows 8.1 Pro / Ubuntu 13.10
    Computer type
    Laptop
    System Manufacturer/Model
    15" MacBook Pro retina 10,1
    CPU
    2.3GHz
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel HD400 / Nvidia GT650M
    Screen Resolution
    2880 x 1800
    Hard Drives
    256GB SSD
I am sorry to be so inquisitive. Trying to work something out. So you started to Vista, inserted the 32-bit disc, and ran the set up, right? That way you didn't have to boot from it, right?
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
No problem.
I had Vista installed and upgraded to 8 online.
I then ordered the upgrade discs, as a backup.
First set didn't arrive but the second order came via UPS.

Today I tried to boot from the disc to check it worked and it didn't. I get the "press any key to boot from cd dvd" and hit a key and the disc then just spools down. Nothing happens.
The 64 bit disc, however, will boot normally and gets to the language screen then asks for drivers - presumably sata drivers? Though I'm sure they are usually included.
 

My Computer

System One

  • OS
    OS X / Windows 8.1 Pro / Ubuntu 13.10
    Computer type
    Laptop
    System Manufacturer/Model
    15" MacBook Pro retina 10,1
    CPU
    2.3GHz
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel HD400 / Nvidia GT650M
    Screen Resolution
    2880 x 1800
    Hard Drives
    256GB SSD
i guess you think that a reinstall might solve your problem. I am trying to figure out whether you could do a refresh or a reset with an upgrade disc you can't boot to--assuming you are running 32 bit. I am sure you know, but if you had a full install DVD, then you could:

Startup to installer DVD.;
Choose language, etc.
Hit next
Choose “Repair your computer”
Choose “Troubleshoot” to see these options:
“Refresh your PC
Reset your PC
Advanced options”--Choosing this option gives these additional options:
“System Restore
System Image Recovery
Automatic Repair
Command Prompt”

Refresh your PC—Attempts to solve system related problems without affecting your files (system is reinstalled). Installed programs will have to be reinstalled except those from the Windows Store. A list of uninstalled programs is provided. Settings will be changed back to defaults. To do a refresh, you will need to have install media.” ”Install media” include an install disc, an ISO, and a flash drive set up to install.

Reset your PC—Removes everything and reinstalls Win8 . To do a reset, you will need to have install media.” ”Install media” include an install disc, an ISO, and a flash drive set up to install.

Unfortunately, I have never done an upgrade by downloading or by using an upgrade DVD.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
Interestingly I just loaded the 32 bit backup disc into the dvd drive and after a while the autorun prompt appeared top right. I selected open and view files and I get this
Screenshot (1).png
so it can read data dvds then :)
 

My Computer

System One

  • OS
    OS X / Windows 8.1 Pro / Ubuntu 13.10
    Computer type
    Laptop
    System Manufacturer/Model
    15" MacBook Pro retina 10,1
    CPU
    2.3GHz
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel HD400 / Nvidia GT650M
    Screen Resolution
    2880 x 1800
    Hard Drives
    256GB SSD
Hummm!!! Maybe it's better to work on the original problem that to think reinstall or, etc. Not sure why reinstall, or whatever, would solve your problem anyway.

If you don't do a full install with an upgrade DVD, then you run the set up from within the OS (or use auto run), right? From where you are, I wonder if a repair install is possible by running set up. Don't know what would happen WRT activation. Just thinking about possibilities for repairing your system given what you have. Need more info before thinking seriously about trying a repair install--even if you thought it might fix your problem.

Enjoying chatting. Need to change gears now. I'll check back later.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
I was just guessing really. I was just wondering whether any legacy remained from Vista and it was screwing up the drive. There's no rush. I'm just missing dvd playback for the moment.
Any further ideas would be welcome :)
Thanks again.
 

My Computer

System One

  • OS
    OS X / Windows 8.1 Pro / Ubuntu 13.10
    Computer type
    Laptop
    System Manufacturer/Model
    15" MacBook Pro retina 10,1
    CPU
    2.3GHz
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel HD400 / Nvidia GT650M
    Screen Resolution
    2880 x 1800
    Hard Drives
    256GB SSD
You are very welcome. Upgrades don't always go well that's for sure. Maybe some sort of reinstall would fix things. Be checking back.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
Yes, those are the lines I was thinking along.
I'll mull things over for a day or two.
Cheers
 

My Computer

System One

  • OS
    OS X / Windows 8.1 Pro / Ubuntu 13.10
    Computer type
    Laptop
    System Manufacturer/Model
    15" MacBook Pro retina 10,1
    CPU
    2.3GHz
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel HD400 / Nvidia GT650M
    Screen Resolution
    2880 x 1800
    Hard Drives
    256GB SSD
An update
As I was sat with nothing to do and there being nothing to watch on the telly I copied the Windows 8 upgrade iso onto a usb stick.
The laptop booted from this usb stick with no problem (unlike the paid for Microsoft backup dvd).
I then proceeded to do a fresh install as per the link that znod gave earlier in this thread.
I was impressed with the speed of the installation - about 10 to 12 minutes :)
I was further impressed when I looked in the SYSTEM page to see that Windows 8 Pro was activated!
Obviously this wasn't enough for me so I thought I would test this and proceeded to download and install 165MB of Windows updates. Surprisingly these installed without any mention of any non-activated system and after rebooting the SYSTEM page still reported the system as activated (as it still does now) so no need so far to refresh or use the downloaded .bat file for activation.

I still had my product key for Windows Media Centre so I proceeded to download and install that. This may not have gone too well as it took over half an hour to install. After a couple of reboots the system is fine but when I try to use WMC the cpu use jumps up to 80% + and the fans become noisy. Anyway the WMC window opens fine but does still not recognise the fact that a pre-recorded dvd was in the drive :-(
So basically I'm where I was before but now I know that no Vista legacy remains to interfere with anything.
I may try to re-install WMC at a later time.
 

My Computer

System One

  • OS
    OS X / Windows 8.1 Pro / Ubuntu 13.10
    Computer type
    Laptop
    System Manufacturer/Model
    15" MacBook Pro retina 10,1
    CPU
    2.3GHz
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel HD400 / Nvidia GT650M
    Screen Resolution
    2880 x 1800
    Hard Drives
    256GB SSD
Can you system restore back to before you installed Windows Media Center? Sounds like a good play. Sounds like we found out what we wanted to know. Way to go.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
Sadly not znod as I just manually created the first restore point. I was amazed that one was not made before the 165MB of windows updates!
As you say, the fault with the dvd drive was not related to Vista or any old settings.
 

My Computer

System One

  • OS
    OS X / Windows 8.1 Pro / Ubuntu 13.10
    Computer type
    Laptop
    System Manufacturer/Model
    15" MacBook Pro retina 10,1
    CPU
    2.3GHz
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel HD400 / Nvidia GT650M
    Screen Resolution
    2880 x 1800
    Hard Drives
    256GB SSD
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