Can i get some help about whats going on with my windows 8

MartyMart

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I have a Toshiba laptop with windows 8 and I have 2 users on the main user i log in and everythings black i go to the top corner the windows start and stuff pop up but when i click on start it just stays on the black screen and i cant do anything but the 2nd user this one works like its supposed to.
 

My Computer

System One

  • OS
    Windows 8
One option is to create a new user account for the one that doesn't work, then delete the one that doesn't work.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
I had an issue with my second user, so I had to change it to administrator level and issues stopped. The catch is the two-administrators condition in my laptop (Toshiba L855), which I don't feel comfortable with, but at least helped as a temporary solution.

Ricardo HD
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Toshiba Satellite L855
    CPU
    Intel i3
    Memory
    4Gb
    Graphics Card(s)
    Intel
    Screen Resolution
    1080
    Hard Drives
    640 Gb
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