Windows 8 and 8.1 Forums


WARNING: Purchasing problems bigger than they seem

  1. #1

    WARNING: Purchasing problems bigger than they seem


    Wanted to post this as a warning to those attempting to purchase the online upgrade;

    This past Saturday I attempted to purchase the upgrade online, going through all the steps. At the point where I click the buy button it dwells for a few seconds and tells me my payment information is incorrect. I double and triple checked to make sure it was all correct, but still received the same message.
    I contacted support by phone and after some back and forth, they finally admitted the system was having issues, but assured me that no charges had been submitted on my card. I tried again the next day with the same outcome. I contacted support again and was again assured that nothing had been charged to my card. However, my card was declined due to insufficient funds this morning, even though I have plenty in the bank. When I called my bank I was advised that a total for four holds had been placed on my account for $39.99 each, freezing the $160.00 I have.

    I haven't called Microsoft yet, so I don't know what they'll do to correct this, but I do think folks need to be warned lest they end up with their money frozen by a failure in Microsoft's system.

    To add insult to injury, by the way, they insist they can't sell you the upgrade over the phone unless you're willing to pay an extra $30.00 for a DVD, though nobody can explain why.

      My System SpecsSystem Spec

  2. #2


    UPDATE;
    Called Microsoft and after 30 plus minutes of runaround, during which I was told the issue would be addressed in 5 to 7 business days, (I won't repeat my immediate response) followed by an escalation during which I was told I would be contacted in 24 to 48 hours, I have concluded that my only option is to "hot card" my bank card, which will be kind of tricky since I have transactions in process involving reputable vendors who I don't want to inconvenience in any way.

    Bottom line is; I recommend against purchasing the upgrade online from Microsoft. Stick with someone you can count on like Amazon or NewEgg, even though it costs more.
      My System SpecsSystem Spec

  3. #3


    Posts : 1,925
    Windows 8.1 Pro


    I can understand your anger, but I think you're being unfair. Every vendor I've ever used has had issues at one time or another, these things happen. And Microsoft has no control over whether your bank holds your funds or not. There is nothing they can do to release those holds, only time will do that.. and there's nothing MS can do to "fix" it.

    These are bank policies. You should be angry with your bank that they won't release the funds for an obvious error.
      My System SpecsSystem Spec

  4. #4


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there
    I've been using Online Payment systems from ALL AROUND THIS PLANET ever since "Pontius was a Pilot" -- and I've worked in some "Dodgy" locations too where the Local State Banks make The Mafia seem like a Bunch of Sunday School Teachers. !!.

    Never EVER had a problem - especially with corporations like MS.

    I'd suggest problem is YOUR BANK not MS.

    Any time I try and make an online Bank payment I get an extra Popup screen asking for some sort of security info before the transaction can proceed -- questions are usually random based on what you did when you set up the account. -- These come from the BANK - not the online vendor so I can't understand how you had 3 amounts held against your account for one transaction.

    IMO most Banks are totally stupid -- but not usually THAT stupid that they charge 3 times for a single transaction - or don't Banks in your country have any sort of online security protection when you buy something over the Internet.

    Cheers
    jimbo
      My System SpecsSystem Spec

  5. #5


    It's not my bank. Microsoft, or its billing entity, placed the holds on the account. My bank did not place them and therefore can't remove them. The representative I spoke to did however say he would monitor the account closely and call me as soon as anything happens with either the holds or the current in process transactions.

    I've been with this bank too long to think they are at fault. I blame Microsoft, plain and simple.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Uh oh.
      My System SpecsSystem Spec

  7. #7


    Posts : 1,925
    Windows 8.1 Pro


    Quote Originally Posted by pricetech View Post
    It's not my bank. Microsoft, or its billing entity, placed the holds on the account. My bank did not place them and therefore can't remove them. The representative I spoke to did however say he would monitor the account closely and call me as soon as anything happens with either the holds or the current in process transactions.

    I've been with this bank too long to think they are at fault. I blame Microsoft, plain and simple.
    No. That's not the way it works. The Bank places holds on the account, at the request of the credit card company. The bank is ultimately responsible for the funds, not Microsoft.

    Your bank can, if they wanted to, release those funds. It's completely within their power to do so. If they won't, when it's an obvious error, then they are sticking it to you, hoping you will incur overdrafts.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,308
    Windows 8 enterprise x64


    it's not like that, Microsoft make 4 authorizations . ( this is not yet charge but it lower the available credit the charge come only 2 to 5 days after, so you have to wait for see if it will be charge 4 times, if MS send only 1 charge the rest of your available credit will be available 5 days after the authorization.


    pricetech no worry, when I renew my Technet online something happen, I call the next day and the girl proceed my CC again, 2 days after I see 2 charge on my Credit card, I call them, guess what they refund me both ( after 3 or 5 days).
      My System SpecsSystem Spec

  9. #9


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    LOL.

    Botch up by whoever is handling this for MS.

    I suppose you could say MS is ultimately responsible - I wouldn't worry about it, it may be a bit annoying, but it will be sorted out.


    Quote Originally Posted by pricetech View Post
    It's not my bank. Microsoft, or its billing entity, placed the holds on the account. My bank did not place them and therefore can't remove them. The representative I spoke to did however say he would monitor the account closely and call me as soon as anything happens with either the holds or the current in process transactions.

    I've been with this bank too long to think they are at fault. I blame Microsoft, plain and simple.
      My System SpecsSystem Spec

  10. #10


    Posts : 1,308
    Windows 8 enterprise x64


    Now I get how Balmer come to 4 millions, they make peoples purchase it 4 times....
      My System SpecsSystem Spec

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