Windows 8 and 8.1 Forums

explorer crash

  1. #1


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC

    explorer crash


    can any one tell me what app is causing the explorer to crash?
    I did not see any crash report..I saw this in the reliability report?

    Click image for larger version

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  2. #2


    Posts : 1,925
    Windows 8.1 Pro


    This is probably related to an extension installed by some app. Many apps create right click extensions for Explorer, and some of them are not compatible with the new explorer and crash it.
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  3. #3


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    Quote Originally Posted by Mystere View Post
    This is probably related to an extension installed by some app. Many apps create right click extensions for Explorer, and some of them are not compatible with the new explorer and crash it.
    How do I find which app is crashing the explorer?
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  4. #4


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    I experience 3 to 4 crashes per day..Will MS release any update to resolve this issue?
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  5. #5


    Hi bagavan,
    Try uninstalling the Windows Update KB 2756872 and see whether it helps.
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  6. #6


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    Quote Originally Posted by brummyfan View Post
    Hi bagavan,
    Try uninstalling the Windows Update KB 2756872 and see whether it helps.
    Brummyfan

    This is happening since the very first day after the installation of windows 8..
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  7. #7


    I tried googling, came up with no solution, you could post in the crashes and debugging section or if you haven't got much to re-install you could go for a Refresh or clean install. Sorry, couldn't help.
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  8. #8


    Palm Coast FLorida
    Posts : 370
    Windows 8 Pro ($39.99 upgrade)


    i have not experienced any explorer crashes on my computer and have plenty of apps, there are some updates coming out this tuesday.
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  9. #9


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    But thing is that I can never sense that explorer had crashed.. It showed up in the reliability history and I thought of posting it..

    By the way brummyfan, since this has occurred from day one of install, I think refresh or reset would not help.
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  10. #10


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    will this log be of any help. I got this in the event viewer..

    Faulting application name: Explorer.EXE, version: 6.2.9200.16384, time stamp: 0x50107dbc

    Faulting module name: twinui.dll, version: 6.2.9200.16420, time stamp: 0x505aa9a3

    Exception code: 0xc0000005

    Fault offset: 0x0000000000057eee

    Faulting process ID: 0x147c

    Faulting application start time: 0x01cdbeee42be9633

    Faulting application path: C:\Windows\Explorer.EXE

    Faulting module path: C:\Windows\System32\twinui.dll

    Report ID: 54a54007-2ae2-11e2-be71-001e68772f9a

    Faulting package full name:

    Faulting package-relative application ID:
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