Windows 8 and 8.1 Forums


Does anybody else have this problem?

  1. #1

    Does anybody else have this problem?


    Hi, I'm new here , not much of a techie type of guy, but it seems I made a mistake when I ordered Windows 8 last Friday. Download went perfect , I made a bootable disk after the download and have Windows 8 up and running on my system.
    However , I just noticed the other day that the upgrade was only a 32 bit software. So I called the Windows store several times , explained the situation " that I wanted a 64 bit version" , they told me no problem each time, you can get a refund ,they then sent me an email that stated

    " We've started processing your return. Before the cost of Windows 8 can be refunded, you must sign an electronic Letter of Destruction (eLoD) certifying you will not use Windows 8 Pro any longer. Upon accepting the eLoD online, a credit will be processed and the new product key you purchased won't work anymore. To avoid the automatic cancellation of your return request, you must accept the eLoD within 14 days. You can view and accept the eLoD online . "

    Fine and dandy , not a problem , you fill out a form , then send it off , and all you get is " The window order summary page is not currently available ....try again. You do this several times , then it's " I'm sorry , your account is suspended."

    Back to the store , get a new person on the phone for another 20 min , same thing over and over, they tell you what you want to here , then send you back to the same site.

    Is there another option here , besides calling this windows store ? I tried reinstalling the software , still get a 32 bit operating system. Seems to be no customizing with this software.

    So, am I the only one having this difficultly ?

      My System SpecsSystem Spec

  2. #2


    Posts : 80
    Windows 8 Pro


    To get the 64-bit Win 8 upgrade you need to download (with the upgrade assistant) from a PC running a 64-bit compatible OS.
      My System SpecsSystem Spec

  3. #3


    Thanks for the reply, but that's not the answer I was looking for. For now, I would just like to get a refund , because like lots of other XP or vista users , we were led to believe this was a 64 bit system. Certainly , the beta version I download was just that. Anyway, that's just my rant. May try to load the beta system tomorrow using my new product key and see if that works.
      My System SpecsSystem Spec

  4. #4


    Posts : 80
    Windows 8 Pro


    Quote Originally Posted by Jacko View Post
    Thanks for the reply, but that's not the answer I was looking for. For now, I would just like to get a refund , because like lots of other XP or vista users , we were led to believe this was a 64 bit system. Certainly , the beta version I download was just that. Anyway, that's just my rant. May try to load the beta system tomorrow using my new product key and see if that works.
    It IS a 64-bit system, and it also comes in 32-bit. ?
      My System SpecsSystem Spec

  5. #5


    Just got off the phone with Microsoft and they have finally solved the problem with my refund after three days. I am now going to order the DVD version of windows 8 which I believe has two versions , a 32 bit and a 64 bit. Thanks IVY 8 for the replies. Super to have a forum like this to discuss your problems.
      My System SpecsSystem Spec

Does anybody else have this problem?
Related Threads
Here is my problem When i write my DVD-R with Nero/Imgburn/Burnaware it says burnt successful but it fails to verify and even dvd is blank when i reinsert in laptop and my friends computer. I have tried to burnt at slower speeds but still same problem.:rolleyes: My dvd drive reads other DVDs...
When I try to check for a solution to a problem (Control Panel\System and Security\Action Center\Problem Reports) a warning appears telling me to connect to the Internet or to try later… 44832 The problem is that I am connected to the Internet while I receive this message and now I do not see...
I have 2 issues. I don't know if they are related somehow. 1. I installed PrivaZer and deleted it. It still shows up on the right click context menu. I tried to reinstall it and deleted it again. I still have that problem. I even restarted the computer. How can I get rid of the entry? 2....
So i'm trying to delete this file i have in my downloads folder, which is a normal .avi file. however, this file is really broken, it wont delete. I suspect this file makes my folder not showing thumbnails and acting slow and sometimes wont show anything at all, just a loading bar thing. i...
Hey, running Windows 8.1 64bit, Asrock Z87E-ITX mobo, Intel 4770K Problem 1: When i shot down my pc via windows Shot Down button pc doesn't go Off. I see Windows Off screen, screen goes black but pc still running. Solution? Problem 2: When my pc goes sleep or monitor goes sleep i can't...
I had no problems with Customer Preview, everything worked, but, I must say that this Release Preview is another story all together. My PC hardware configuration is unchanged since installing Windows 7 when it came on to the market. 1. Doing a clean install did not install a clean...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook