Windows 8 and 8.1 Forums


Lost Administrator Password

  1. #1


    Posts : 30
    windows 8 pro

    Lost Administrator Password


    Installed Windows 8 on my desktop. Bought another licence (download) for my wife's laptop. Everything went fine until I used netplwiz to change her to the administrator and only user. I thought that went ok but now she is the only user and I'm being prompted for a password everywhere which doesn't work. I can't even run a third party application from a thumb drive. I wouldn't mind reinstalling Windows 8 if that's the fix but I couldn't find the executable after it downloaded and installed. I probably wouldn't be able to execute it anyway without admin privileges. Tried to buy yet a third copy of Windows 8 to reinstall on the laptop and I couldn't even do that without admin privileges.

    Anyone have any suggestions to recover or reset the admin password or how to reinstall Windows 8?

      My System SpecsSystem Spec

  2. #2


    Posts : 22,582
    64-bit Windows 10


    Hello specialkone, and welcome to Eight Forums.

    You might see if you may be able to use OPTION TWO in the tutorial below to enable the built-in Administrator account at boot. Afterwards, sign in to it, and see if you may be able to change the password, make sure your account's type is administrator, or what you need to do to fix this.

    Built-in Administrator Account - Enable or Disable in Windows 8


    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 30
    windows 8 pro


    Shawn; thanks for the quick reply. BUT, starting a command prompt from boot is asking for the admin password. Also, typing regedit from the desktop (run) shows me the registry but when I go to load hive it asks for the admin password again. No go on either options.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,582
    64-bit Windows 10


    While signed in to her account, check in User Accounts (control panel) to see if shows that she is an Administrator. If so, then see if you can click on the Change the password link to change her password. Sometimes changing the password will help with this issue.

    Click image for larger version
      My System SpecsSystem Spec

  5. #5


    Posts : 30
    windows 8 pro


    It doesn't say she is administrator but it's the only account so I assume it is administrator. I changed he password but that didn't help with the admin password issue. I can't do anything else in there (change account type). It asks for the admin password.


    Any idea how I would reinstall windows 8 when I don't have the download file and even trying to buy a new copy on the Microsoft site is asking for the admin password.
      My System SpecsSystem Spec

  6. #6


    Posts : 22,582
    64-bit Windows 10


    Nope. If it doesn't have Administrator for her account like in my screenshot above, then her account is only a standard account type.

    Where did you buy your Windows 8 from? If from Microsoft, then you should have a link in the email they sent you for where to download the installation file againg.
      My System SpecsSystem Spec

  7. #7


    Posts : 30
    windows 8 pro


    I bought Windows 8 from Microsoft. On the receipt there is a link to download again. When I put in my product key I get a message "you must be logged on as a member of the administrators group of this computer in order to run this application".

    Seems I can't even reinstall Windows. Is the laptop now a doorstop?

    BTW, when I keep being asked for the admin password it shows "MicrosoftAccount\her name" and then it wants a password so I'm still thinking she must be the administrator. Can there only be one user and that user isn't the administrator? Doesn't matter - password doesn't work.
      My System SpecsSystem Spec

  8. #8


    Posts : 22,582
    64-bit Windows 10


    This is certainly a tight spot your in.

    See if you may be able to do a system restore at boot using a restore point (if available) dated before this all happened to see if it may be able to help.

    System Restore - How to Do in Windows 8

    Worse case scenario, you could get/order a DVD copy of Windows 8, or an ISO download of Windows 8 to be able to create a bootable DVD/USB with. Use it or a Windows 7 installation disc to format the laptop, then boot from the Windows 8 DVD/USB to install Windows 8.
      My System SpecsSystem Spec

  9. #9


    Posts : 30
    windows 8 pro


    Shawn; I had already tried system restore. It needed the admin password.

    Her laptop is on my network for wifi and printing. Maybe I should have said this as maybe that's part of the problem. I went to my desktop. She's listed as an administrator as well. Changed her to a user and back to administrator. I went to her laptop. Changed her from Microsoft account to local user. Changed her back to Microsoft account and the password that was recently changed didn't work. Got a new one from Microsoft. Rebooted and for some reason netplwiz worked again - no admin password needed???. Looked in there and there I was again listed as an administrator. If I remember, I don't think she was listed as admin as you said. We are both admin now and everything is working. I have no idea why I (my user) showed up again. Me initially removing it caused the problem.

    Thanks for your help, Shawn. Your site is great and IMHO so is Windows 8. Trouble in this case was user caused.
      My System SpecsSystem Spec

  10. #10


    Posts : 22,582
    64-bit Windows 10


    Not sure what happened there, but I'm happy to hear that you got it sorted. Thank you for posting back with your results.
      My System SpecsSystem Spec

Lost Administrator Password
Related Threads
Solved Lost Administrator Password in User Accounts and Family Safety
My friends daughter has an acer aspire v5 571 running windows 8 with phoenix bios running uefi boot. She has changed, then forgotten administrator password. Normally i would boot from a password reset disk and blank the password works fine with win 7 but with the UEFI it wont boot from anything...
lost administrator account in User Accounts and Family Safety
Through an error i made when deleting a password, i have lost the ability to make any changes on my computer as i am logged in as a user because it is the only account my software will let me sign in to. i have found a lot of help on forums and from microsoft but none work because my software will...
I run BOINC, to give my spare processor time to science. I recently (after 8.1 released) decided to complete migration from Windows 7 Ultimate to Windows 8, basic edition, because Pro didn't really offer any functions I needed, that I didn't yet have. Or so I thought. I installed BOINC. Set it...
lost all administrator rights... in User Accounts and Family Safety
A couple of days ago i noticed that my C: Drive doesnt have its usual name and i cant access it, now its just Local Disk C. the PC work fine, except for the fact that i cant install anything, or open anything that requires admin rights. I cant perform a factory reset from the "advanced tools" menu,...
Administrator account mysteriously lost in User Accounts and Family Safety
I set up a new machine for a friend who is not at all technical. So as simply as possible for her: crucially, I didn't use any password during setup. Then ran Classic Shell to bypass hideous Metro interface. Installed various programs. All working okay. But on trying to use photo apps already on...
Solved Lost administrator privileges in User Accounts and Family Safety
I was frustrated that Windows 8 required me to input my password every time, but after searching online, I found out a way to automatically sign in whenever I start up my computer. Later on, I decided to change my Microsoft account to a local account (can't remember why), and then I changed back....
Lost my administrator account in User Accounts and Family Safety
I have the administrator account disabled in Windows 8. Now I get no rights. How to re-enable it?
Eight Forums Android App Eight Forums IOS App Follow us on Facebook