Windows 8 and 8.1 Forums

Borderlands 2 And Left 4 Dead 2 Freeze The Same Way

  1. #1

    Posts : 8
    Windows 8

    Borderlands 2 And Left 4 Dead 2 Freeze The Same Way

    Hello. I am Beatz. Now, if you've read the title, these two games seem to freeze the exact same way on my pc. Now, what happens, you ask? Well, first, I double click on either one of these games:

    Borderlands 2:
    I click "Play" on the Mini menu. Then, it loads for a second and stops. So I wait there, for 5 minutes. After it looks like it loaded up, I got through all the splash animations. So, once I'm done, I pressed a key. Now, after it detects my DLC (Got the GOTY edition on Steam), it freezes on "Downloading Updates".

    Left 4 Dead 2:

    I double click on it, loads for a second, then stops. After five minutes, it loads up and freezes on the first "loading" screen after the cinematic.

    Now, I've tried reinstalling the games, I've tried chkdsk /f, I've upgraded my video/audio drivers, reinstalled the direct X updates, have all the right programs needed to run them, have more than min. specs, ran it in compatibility mode and even tried to restore a point. But, that point I wanted to load to doesn't exist anymore.

    Please help, Beatz
    (P.S.: I've got my DxDaig and Msinfo in the attachments)
    (P.P.S: Ms info won't work )
    Borderlands 2 And Left 4 Dead 2 Freeze The Same Way Attached Files

      My System SpecsSystem Spec

  2. #2

    Posts : 216
    Windows 8.1 Pro with Media Center

    I don't if AMD has a 'clean install' procedure for video drivers, but I'm a HUGE proponent of completely uninstalling your video drivers, including all files. Then let Windows install the default drivers and then install the fresh copy of your cards current drivers.

    NVidia even has a built-in 'clean install' checkbox during their driver installation program. It has help a LOT of people to refresh their drivers this way.

    I have both of these running flawlessly on Steam. But I have an NVidia GTX 580.
      My System SpecsSystem Spec

  3. #3

    Posts : 689
    Windows 8.1 Pro with Media Center

    All you had/have to do is go to...

    - Programs and Features,
    - click Catalyst Install Manager, and uninstall the old drivers,
    - reboot,
    - install the new drivers,
    - reboot (even if not told to do so), and all should be good.

    BTW are these the Steam versions of the games?

    Anyway I played Borderlands all the way through on my Win 8.1 machine without issue. Point... there are no compatibility issues with the game and OS. Don't have L4D2 but I'm 99.999 percent sure there shouldn't be an compatibility issue with that game either.

    Oh... and most importantly... we need system specs. It's near impossible troubleshooting game issues without them.

    You can also see my game tips guide here - Tips on Troubleshooting Game Issues - Windows 7 Help Forums

    Let us know.
      My System SpecsSystem Spec

  4. #4

    Posts : 8
    Windows 8


    That is what the MS Info was for, but i guess I can try to copy it all down here

    OS Name Microsoft Windows 8.1
    Version 6.3.9600 Build 9600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name RILEYSPC
    System Manufacturer Acer
    System Model Aspire TC-605
    System Type x64-based PC
    System SKU
    Processor Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz, 3101 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. P11-A0, 2013-08-13
    SMBIOS Version 2.7
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer Acer
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Desktop
    Secure Boot State On
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale Canada
    Hardware Abstraction Layer Version = "6.3.9600.17031"
    User Name RileysPC\RILEYSPC\Riley
    Time Zone Pacific Daylight Time
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 7.94 GB
    Available Physical Memory 5.46 GB
    Total Virtual Memory 15.9 GB
    Available Virtual Memory 12.6 GB
    Page File Space 8.00 GB
    Page File C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes

    Just trying out your method right now.

    Yes, they are steam versions. Didn't I hint at that in my original post? If I didn't, well, here it is. I'm hoping that you guys could fix it, cause hell, i've went to 2 different websites and all they've done is A: Nothing or B:Make my computer do weird stuff and nothing
      My System SpecsSystem Spec

  5. #5

    Posts : 689
    Windows 8.1 Pro with Media Center

    Please see this tutorial on filling out system specs - System Spec - Fill In Your EightForums System Spec. If you don't know what your specs are you can use this tutorial to find them - Speccy - Advanced System Information Tool - Windows 7 Help Forums

    In addition, I also linked to my troubleshooting guide in my initial post to you. Suggest you look through it to see if anything there can help - like updating your DirectX files and drivers.

    I know you want a quick fix, but troubleshooting game issues isn't a quick answer. It's time consuming and a lot of trial and error. Sorry.

    With that, the info you supplied in those files indicate this is a laptop you're on?

      My System SpecsSystem Spec

  6. #6

    Posts : 8
    Windows 8


    I went through your list last night. Pretty good read, but it didn't really help me. You see, most, if not, all of this stuff was told to me already, yet didn't work. So yeah, here are my PC specs.Also, I'm not using a laptop, I'm using a tower.
    Borderlands 2 And Left 4 Dead 2 Freeze The Same Way Attached Files
      My System SpecsSystem Spec

  7. #7

    Posts : 689
    Windows 8.1 Pro with Media Center

    Quote Originally Posted by Beatz1 View Post
    I went through your list last night. Pretty good read, but it didn't really help me. You see, most, if not, all of this stuff was told to me already, yet didn't work. So yeah, here are my PC specs.Also, I'm not using a laptop, I'm using a tower.
    Well I'm not sure what to say now, but if you read my guide, you would have seen a link for troubleshooting Steam games. Suggest you give it a look through.

    You also might have to look at your hardware. Is it really strong enough for these games? And at what settings?
      My System SpecsSystem Spec

  8. #8

    Posts : 8
    Windows 8


    First of all, for my issue with Borderlands 2, Steam just lead me back to 2K. I've already been through with them and nothing I've tried for them worked. But I'm currently contacting steam support for Left 4 Dead 2.

    (P.S: My computer can support the two of these games. Left 4 Dead 2 should be a breeze and Borderlands 2 maybe be a little bit more difficult, but its fine.)
      My System SpecsSystem Spec

  9. #9

    Posts : 8
    Windows 8


      My System SpecsSystem Spec

  10. #10

    Posts : 216
    Windows 8.1 Pro with Media Center

    Am I reading your system specs correctly? Your display is an LCDTV and 421 X 800 pixels? That can't be right. Windows 8 wouldn't run with that resolution let alone games.

    If you are using an LCDTV as your main display, I'm assuming you are connecting it up via HDMI?
      My System SpecsSystem Spec

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Borderlands 2 And Left 4 Dead 2 Freeze The Same Way
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