Windows 8 and 8.1 Forums


Games will not open

  1. #1


    Cape Town
    Posts : 13
    Windows 8 professional

    Games will not open


    Maybe you can help with this. I always play the Mahjong game shown at the top right hand corner of the attached screen capture I made. I got the game from the Windows shop last year and paid extra for 500 extra games on it. It has always worked perfectly. But today when I wanted to play it, nothing happened when I pressed on the icon – the icon went in but nothing happened. I re-booted and tried again, over and over, still nothing. Same thing with the Mahjong one at the bottom called “Castle.”
    I went to the Windows shop and tried to download it again, but it said I already owned it so it wouldn’t download. Is there any way to uninstall it and then download again, or do you know what else I can try.
    Attached Thumbnails Attached Thumbnails Games error.jpg  

      My System SpecsSystem Spec

  2. #2


    UK
    Posts : 333
    Windows Server 2012 R2 / 8.1


    Hi John,

    Hope is well!

    Please have a look at this tutorial and work your way through the different troubleshooting items. You will also find under section 21 how to uninstall and reinstall store apps.

    Apps and Tiles Not Working or Responding: Fix in Windows 8

    All the best.

    Cheers,
    Harry
      My System SpecsSystem Spec

  3. #3


    Cape Town
    Posts : 13
    Windows 8 professional


    I really should look at the screen properly. When I wanted to uninstall an App, I was looking in Control Panel. I never thought of right clicking on the App and checking the screen for an uninstall button. Problem solved. I re-in stalled the App and it now works. Grateful thanks!!
      My System SpecsSystem Spec

  4. #4


    UK
    Posts : 333
    Windows Server 2012 R2 / 8.1


    glad I could point you in the right direction!

    Have a great day.

    Cheers,
    Harry
      My System SpecsSystem Spec

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