Hi all, new to the forum but really hoping someone can help me with this strange problem I have been at it for days and still no further on.
I have windows 8 Pro installed on my laptop. Everything is working fine and I can sign into the Xbox app and see my gamer profile and recent games etc with no problem. However, when I download any game that has the option to sign in and use my Xbox ID, it downloads fine, launches and then when signing into my Xbox account asks fist if I want to install this item? (please see screenshot)
If I click on Install it tries to sign in and then says:
You own this item
Your purchase wasn't completed because you already own Activate your game. (please see screenshot below)
I have tried everything I can think of.
I have un-installed and re-installed the game.
I have checked time-zone settings etc in my Xbox Live ID
I have tried other games like Minesweeper etc. they all do the same.
Any help or suggestions would be greatly appreciated as I am at my wits end trying to solve this.
Thanks in advance.
I have windows 8 Pro installed on my laptop. Everything is working fine and I can sign into the Xbox app and see my gamer profile and recent games etc with no problem. However, when I download any game that has the option to sign in and use my Xbox ID, it downloads fine, launches and then when signing into my Xbox account asks fist if I want to install this item? (please see screenshot)
If I click on Install it tries to sign in and then says:
You own this item
Your purchase wasn't completed because you already own Activate your game. (please see screenshot below)
I have tried everything I can think of.
I have un-installed and re-installed the game.
I have checked time-zone settings etc in my Xbox Live ID
I have tried other games like Minesweeper etc. they all do the same.
Any help or suggestions would be greatly appreciated as I am at my wits end trying to solve this.
Thanks in advance.
My Computer
System One
-
- OS
- Windows 8 Pro