Windows 8 and 8.1 Forums


Problem with Xbox Games app

  1. #21


    Posts : 12
    Windows 8 Pro


    Good suggestion but my computer is already a trusted pc on my account. By the way, I fixed my Xbox and updated it. No changes still :/

      My System SpecsSystem Spec

  2. #22


    Posts : 1
    Windows 8 / RT


    Did you guys ever solve this problem? I am having the exact same issue according to the description. I actually use two separate computers running windows 8 and a surface running RT, all with the same problem with the games app. Once by fluke my avatar loaded properly but then it went back to being greyed out. Here's a screen shot.... it's the same on all three machines, leading me to believe its a problem with my account, and not my windows installations.

    Click image for larger version
      My System SpecsSystem Spec

  3. #23


    Posts : 12
    Windows 8 Pro


    Sorry dusty, I've not found a solution to this problem. I have the same problem still :/ It works fine sporadically, mostly never though. Hopefully someone who has had this problem and found a solution will find this thread and tell us how to fix it.
      My System SpecsSystem Spec

  4. #24



    try to uninstall games app
    then in START SCREEN type (RUN) without borders and open it
    then type WSRESET.EXE this will clear cache of windows store
    now try downloading the app

    I hope it helped
      My System SpecsSystem Spec

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Problem with Xbox Games app
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