celestialrain
New Member
- Messages
- 4
- Location
- Texas
Hello, I am new to this forum and this is my first post. I do realize this thread is quite old, but I am still running Windows 8.1 and need help correcting errors on my disk. I have an ASUS laptop. Please let me know if I need to ask my question elsewhere.
Original Problem: I noticed my C drive (under My computer) did not have any color (greyed out).
Action: Tried to open properties and run a scan.
Results: Unable to launch the "properties" GUI screen by right clicking. The menu would appear, but properties would not launch.
Action: Attempted to open the control panel.
Results: None of the icons were visible. There were no categories it was completely blank.
Action: Opened File Explorer
Results: Nothing was visible except 2 folders (Libraries and documents)
Action: I opened the command prompt as administrator and ran sfc /scannow
Results: The color came back to C. Control Panel was normal. I was able to launch properties from C drive and run a scan.
NEXT PHASE
Action: I ran another scan to confirm that all problems were corrected with my prior actions.
Initial Message: "We haven't found any errors on this drive. You can still scan the drive for errors if you want."
Action: I decided to scan the drive anyway.
Message: Error Checking (OS (C)) "Windows can't repair the drive while it in use. To repair now, save and close all open files and restart your computer. You can also schedule the repair the next time your restart your computer."
Action: Closed and saved all files and chose "Restart and repair now."
Results: A dialogue box appeared
Dialogue Box Message: "Microsoft Management Console - Waiting for all snap-ins to complete."
Results: It went through a serious of processes and stopped. I was unable to confirm success.
Action: Reran the same scan
Dialogue Box Message 2: "Windows was unable to scan the drive. Close this dialogue box, and then try to scan the drive again."
Action: Ran scan again
Results: Same message again. "Windows was unable to scan the drive. Close this dialogue box, and then try to scan the drive again."
Action: Opened command prompt as administrator and ran CHKDSK /F /R and rebooted computer to execute the scan.
Results: The system booted and began the scan and repair. It went to about 11% and stopped and returned to the logon screen.
Action: Ran scan from the properties menu again, since I could not tell if the repair was successful from the command prompt, but presumed it was not.
Results: It was not.
Action: Chose the "Show details" option and it launched the Event Viewer.
Action: I selected "system" from the left menu and there were a number of error messages and warnings in the viewer. I selected one and noticed the section of the window below it provided more detail. Under the general tab it said, "The device, \Device\Harddisk0\DRO, has a bad block. Event ID 7, Source = Disk, Level = Error, Log Name = System
Action: Ran a system restore hoping it would return the machine back to a healthier state.
Results: The restore was successful, but all of the above stated results, prior to the restore, remain the same.
I have no idea what the error message means exactly, other than what it literally says (there is a bad block on the disk). Is this fixable? Please help.
FYI: I follow directions well and have an aptitude for tech, BUT I am a novice with this.
Thank you in advance for any help that you can offer.
Ny
Original Problem: I noticed my C drive (under My computer) did not have any color (greyed out).
Action: Tried to open properties and run a scan.
Results: Unable to launch the "properties" GUI screen by right clicking. The menu would appear, but properties would not launch.
Action: Attempted to open the control panel.
Results: None of the icons were visible. There were no categories it was completely blank.
Action: Opened File Explorer
Results: Nothing was visible except 2 folders (Libraries and documents)
Action: I opened the command prompt as administrator and ran sfc /scannow
Results: The color came back to C. Control Panel was normal. I was able to launch properties from C drive and run a scan.
NEXT PHASE
Action: I ran another scan to confirm that all problems were corrected with my prior actions.
Initial Message: "We haven't found any errors on this drive. You can still scan the drive for errors if you want."
Action: I decided to scan the drive anyway.
Message: Error Checking (OS (C)) "Windows can't repair the drive while it in use. To repair now, save and close all open files and restart your computer. You can also schedule the repair the next time your restart your computer."
Action: Closed and saved all files and chose "Restart and repair now."
Results: A dialogue box appeared
Dialogue Box Message: "Microsoft Management Console - Waiting for all snap-ins to complete."
Results: It went through a serious of processes and stopped. I was unable to confirm success.
Action: Reran the same scan
Dialogue Box Message 2: "Windows was unable to scan the drive. Close this dialogue box, and then try to scan the drive again."
Action: Ran scan again
Results: Same message again. "Windows was unable to scan the drive. Close this dialogue box, and then try to scan the drive again."
Action: Opened command prompt as administrator and ran CHKDSK /F /R and rebooted computer to execute the scan.
Results: The system booted and began the scan and repair. It went to about 11% and stopped and returned to the logon screen.
Action: Ran scan from the properties menu again, since I could not tell if the repair was successful from the command prompt, but presumed it was not.
Results: It was not.
Action: Chose the "Show details" option and it launched the Event Viewer.
Action: I selected "system" from the left menu and there were a number of error messages and warnings in the viewer. I selected one and noticed the section of the window below it provided more detail. Under the general tab it said, "The device, \Device\Harddisk0\DRO, has a bad block. Event ID 7, Source = Disk, Level = Error, Log Name = System
Action: Ran a system restore hoping it would return the machine back to a healthier state.
Results: The restore was successful, but all of the above stated results, prior to the restore, remain the same.
I have no idea what the error message means exactly, other than what it literally says (there is a bad block on the disk). Is this fixable? Please help.
FYI: I follow directions well and have an aptitude for tech, BUT I am a novice with this.
Thank you in advance for any help that you can offer.
Ny
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- Antivirus
- Eset Smart Security 8