Windows 8 and 8.1 Forums

Can't Scan

  1. #1


    Posts : 12
    Windows 8 over Windows 7

    Can't Scan


    I have my HP 8500 Pro set up to print, but I cannot scan. Any word on how to do this? When I went to scan/fax, it says that I have no scanner hooked up. Any suggestions?

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  2. #2


    What are you using for drivers?

    Have you downloaded and installed the Windows 7 package for your PC? (You may have to use the "troubleshooting" install mode.)

    I don't have an all-in-one like that, but I've had no trouble with drivers for my individual devices (Epson scanner, Brother printers, Canon photo printer).
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  3. #3


    Posts : 12
    Windows 8 over Windows 7


    How do you go to scan? I used to go through the HP software, but now I am lost.
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  4. #4


    Quote Originally Posted by Dave80211 View Post
    How do you go to scan? I used to go through the HP software, but now I am lost.
    I generally scan into Photoshop, but even the basic Paint program that comes with Windows 8 supports scanning.
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  5. #5


    Posts : 12
    Windows 8 over Windows 7


    Paint does not recognize a scanner. Should I download Photoshop?
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  6. #6


    Quote Originally Posted by Dave80211 View Post
    Paint does not recognize a scanner. Should I download Photoshop?
    You could try the trial version. (The retail version is expensive.)

    However, if Paint doesn't see the scanner, it sounds like you don't have drivers installed for it.

    Does the scanner show up in your Devices control panel? (I'd guess not.)
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  7. #7


    Posts : 12
    Windows 8 over Windows 7


    No it doesn't show up. Neither does my printer, but the printer works. I don't understand how to install the drivers. When I installed the printer, Windows 8 automatically installed it with it's drivers. There was not an application to install the printer. I also cannot do a Windows Update either. The computer connects to the web and email is fine, but the Update does not connect.
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  8. #8


    HP lists a number of different "8500 Pro" all-in-ones.

    Here's a link to the full software package for the first of them:

    HP Officejet Pro Full Feature Software and Driver HP Officejet Pro 8500 All-in-One Printer - A909a - HP Customer Care (United States - English)=

    (Nearly 300 MB in size.)

    I have no way of testing that. I hope that it'll install, but you may have to run it using the "troubleshooting" mode. (I've managed to install some Windows 7 drivers that way.)

    If that doesn't work, I hope that you can find some local help. Maybe there are people here with the level of experience to talk you through your install, but I'm not one of them.
      My System SpecsSystem Spec

  9. #9


    hi,
    i have a HP too, it wont install the drivers as its not a compatible system. so im stuck wiht the same problem.... cant wait until the rtm goes out .. we should start getting some drivers after that.
      My System SpecsSystem Spec

  10. #10


    Posts : 12
    Windows 8 over Windows 7


    The software from HP was released last year and will not work with Windows 8. I might call HP and see if there is a resolution yet. If there is, I will post the details.
      My System SpecsSystem Spec

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