Inoperable Linx10 Tablet Running 8.1

jj2016

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Hi there everyone

I've posted this issue on the manufacturer & also Microsoft forums without any luck...this will be my last try before paying for a (pricey) technician, so any suggestions would be much appreciated :)

Up until a month ago I had a Linx10 tablet running Windows 8.1 (it's a UK brand which apparently is very similar to a Schenker Element 10.1) which was working fine. Here's a chronological run-down of what happened (a week before problems started I did get a black or blue screen error during normal use, which resolved after turning tablet off/on again, however this didn't cause problems at the time and I doubt it'll solve current situation!).

1. after no apparent reason, after connecting tablet to it's own keyboard (via POGO PIN) and to a mouse via the only USB port (it's an On-The-Go size so I use an adapter cable to let me use full size USB devices), I got error messages saying 'Windows has stopped this device because it has reported problems. (Code 43)'. The board & mouse both stopped working & I could only operate the tablet via the touchscreen.

2. I updated the USB drivers and used the troubleshoot tool to check for any other issues - none found and problem persisted

3. I set the tablet to restart in safe mode as suggested in a web help blog

4. the tablet now boots up to normal user sign-in screen, but now the touchscreen input is disabled in addition to the keyboard/mouse - so I'm basically completely locked out

Since then I've tried connecting different keyboards/mice via the OTG USB port without success, and have tested the adapter cable but it's working fine on other devices. I've tried EVERY combination of keyboard/tablet key combinations but only ever enter what the manufacturer calls the 'advanced reset option' (blue screen, 2 rectangles in top right), but I can't select either one as there's no way of interacting with the menu!

I've tried loading re-installation media from the bootable USB I created after original Windows set up & one the manufacturer sent me but nothing happens other than the lights on the stick flashing. I even made a bootable SD & tried the same but no luck.

Thanks again for any help.
 
Last edited:

My Computer

System One

  • OS
    8.1
    Computer type
    Tablet
    System Manufacturer/Model
    LINX 10
    Hard Drives
    eMMC
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