DVD drive will not read dvd or burn in windows 8.1

DVD drive will not read dvd in windows 8.1




Media in CD/DVD drive is not readable (TSSTcorp CDDVDW SU-208GB) Not fixed Not Fixed


The drive is empty or the media format is not supported.


my drive worked fine yesterday I did a uninstall on the driver and reinstalled that didn't work. I


did a system restore that didn't work.
I tried to do the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1


-08002BE10318} where you check for the UpperFilters or LowerFilters value I don't have that on my


registry

I assume this is in a Laptop? No System Spec's filled in so we can only guess.

Is there any error status in the Device Manager for this device? Error Code 19 is for the filters.

Is the device detected in the BIOS?

@fireberd
Thank You for responding, sorry for not posting more information. I have a toshiba satellite c55-b i am running windows 8.1 when I check device manager it says the device is runny ok there is no error messages. As far as the bios it seems to detect it I have attached a picture of the system information.

Try another uninstall, in the Device Manager then reboot and it will be detected and reinstalled when Windows starts. If it still will not work, I would suspect a hardware problem with the drive.

There are no 3rd party drivers for CD/DVD drives, just the default built in Windows drivers.

Thank you @fireberd I think it might be a hardware issues.

Try cleaning the Laser lens and see if that helps.