Windows 8 and 8.1 Forums

Synaptics Touch Pad Shows Up as Generic PS/2 Mouse

  1. #1

    Posts : 1
    8 64 bit

    Synaptics Touch Pad Shows Up as Generic PS/2 Mouse

    I just installed a new ssd drive and Win 8 on my Lenovo S405 laptop. Everything works but Windows will not recognize the Synaptics touch pad on my laptop as a Synaptics pad but only as a generic PS/2 mouse. So I can't use scroll and other functions.

    I tried updating the driver through Windows and it just insists that the best driver is already loaded.

    I tried installing the correct 64-bit Windows 8 driver for my laptop directly from Lenovo and I get a message that says "No appropriate driver to be installed."

    I know this is a problem with Windows and not the touchpad itself because when I put my old hard drive back in ... the touchpad and Synaptics software work exactly as they are supposed to.

    This is driving me crazy. Please advise.

      My System SpecsSystem Spec

  2. #2

    Posts : 660
    windows 8.1

    I found this, do not know if this also works in your situation.

    Issues with Synaptics Touchpad for Windows 8


    Jesperten replied on May 24, 2014

    Here is a trick on how to install Synaptics Touchpad Driver v17.0.19

    > WIN + I
    > Change PC Settings
    > Update and Recovery
    > Recovery
    > Under 'Advanced startup' click 'Restart Now'. Make sure to save your work first.
    > Select 'Troubleshoot'
    > Advanced Options
    > Startup Settings and click Restart
    > When it boots up, press 7 to Disable driver signature enforcement
    > Install Synaptics as you would normally do.
    > Restart

    If the driver is not working properly and if the Synaptics settings does not appear under Mouse properties after completing the preceding steps, try the following:

    > Open device manager
    > Find the touchpad device (“PS/2 Compatible Mouse”)
    > Right click on the device and click “Update Driver Software”
    > Select “Browse my computer for driver software”
    > Select “Let me pick from a list of device drivers on my computer”
    > Uncheck the option “Show compatible hardware”
    > Under “Manufacturer”, scroll down to “Synaptics”
    > Under “Model”, the 17.0.19 driver should appear.
    > Select the driver and click next.
    > Click “Yes” to the “Update Driver Warning” pop-up.
    > Restart
    Now, the Synaptics settings should appear under Mouse properties, from where it should be possible to change all the desired modifications to the touchpad like disabling Edge Swipe and invert two finger scroll directions.

    This worked for me at least. I hope that others might find this trick helpful.

      My System SpecsSystem Spec

Synaptics Touch Pad Shows Up as Generic PS/2 Mouse
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