bios upgrade failed on Asus laptop Win 8.1

JimJoe

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Asus eSupport popped up a 'upgrade your Bios' on my Win 8.1 laptop on Tuesday. I clicked on it and I haven't been able to get to Windows since.

I have been able to copy some of my files off to an external usb hard drive.

Is there any way I can reverse this upgrade ? I have tried several restore points, they all have failed.

Thanks !
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X551MA
    Memory
    4 gigs
    Hard Drives
    440 gigabyte Sata 2
    Keyboard
    built-in
    Mouse
    Acer USB
    Internet Speed
    5 megabits
    Browser
    Firefox
Asus eSupport popped up a 'upgrade your Bios' on my Win 8.1 laptop on Tuesday. I clicked on it and I haven't been able to get to Windows since.

I have been able to copy some of my files off to an external usb hard drive.

Is there any way I can reverse this upgrade ? I have tried several restore points, they all have failed.

Thanks !

Local computer store might be able to help me.

Other than replacing the BIOS, is it possible to reverse a bios upgrtade ?
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X551MA
    Memory
    4 gigs
    Hard Drives
    440 gigabyte Sata 2
    Keyboard
    built-in
    Mouse
    Acer USB
    Internet Speed
    5 megabits
    Browser
    Firefox
JimJoe,
you can try to re install the original BIOS, if you can find it at Asus.
Also, have you tried to do a repair install of windows, that might get it going again.
good luck
Sven
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    white box
    CPU
    AMD fx 6100 6 core
    Motherboard
    gigabyte ga-78lmy-s2p am3+ amd 760g matx
    Memory
    16 gb crucial ballistix sport 13339 pc3-106000
    Graphics Card(s)
    on MB
    Sound Card
    on MB
    Monitor(s) Displays
    ACER p215h
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial SSD 240 GB
    Case
    mini tower
    Keyboard
    Polaroid wireless
    Mouse
    MTG laser
    Browser
    IE 11
    Antivirus
    MSE
Yup, I managed under 'advanced options' to do several repair items... none worked.

In the past when my computer failed, I always for got some files, some important. So I found this yuck 'mini-desktop' computer It has a brick adaptert... so I guess its really a laptop with a large case. Anyway, back online. I just have to configure everything again. This thing is an Acer AXC-704G-UW61. Running Win 10.

I have an external drive case, if its the correct type I'll put the laptop hd in that and make sure I've copied everything over... Then format it and use it as extrra storage. Probably use my larger desktop keyboard, this one is too narrow.

edit:

Almost forgot. I'll also try a complete, back to the beginning, refresh and see if that fixes it. But copying files comes first.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X551MA
    Memory
    4 gigs
    Hard Drives
    440 gigabyte Sata 2
    Keyboard
    built-in
    Mouse
    Acer USB
    Internet Speed
    5 megabits
    Browser
    Firefox
Turns out I didn't have a SATA 2.5" hdd external drive case so i had to order one. When I get that, and make sure all my files are copied off,, I'll do a complete refresh on the laptop. And see what i need to do to get a prevbious BIOS from Asus.

This has certainly been an adventure.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X551MA
    Memory
    4 gigs
    Hard Drives
    440 gigabyte Sata 2
    Keyboard
    built-in
    Mouse
    Acer USB
    Internet Speed
    5 megabits
    Browser
    Firefox
Have you tried disconnecting all electricity, take the laptop apart, and trying to find the CMOS battery(if it's at all possible) and taking it out press the power button to drain all leftover juice, and replacing the CMOS back in. This should reset your BIOS to default.

How to Clear Your Computer?s CMOS to Reset BIOS Settings
 

My Computer

System One

  • OS
    Windows 8.1 Update Pro in Hyper-V/Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Cliff's Black & Blue Wonder
    CPU
    Intel Core i9-9900K
    Motherboard
    ASUS ROG Maximus X Hero
    Memory
    32 GB Quad Kit, G.Skill Trident Z RGB Series schwarz, DDR4-3866, 18-19-19-39-2T
    Graphics Card(s)
    ASUS GeForce RTX 3090 ROG Strix O24G, 24576 MB GDDR6X
    Sound Card
    (1) HD Webcam C270 (2) NVIDIA High Definition Audio (3) Realtek High Definition Audio
    Monitor(s) Displays
    BenQ BL2711U(4K) and a hp 27vx(1080p)
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    C: Samsung 960 EVO NVMe M.2 SSD
    E: & O: Libraries & OneDrive-> Samsung 850 EVO 1TB
    D: Hyper-V VM's -> Samsung PM951 Client M.2 512Gb SSD
    G: System Images -> HDD Seagate Barracuda 2TB
    PSU
    Corsair HX1000i High Performance ATX Power Supply 80+ Platinum
    Case
    hanteks Enthoo Pro TG
    Cooling
    Thermaltake Floe Riing RGB TT Premium-Edition 360mm and 3 Corsair blue LED fans
    Keyboard
    Trust GTX THURA
    Mouse
    Trust GTX 148
    Internet Speed
    25+/5+ (+usually faster)
    Browser
    Edge; Chrome; IE11
    Antivirus
    Windows Defender of course & Malwarebytes Anti-Exploit as a
    Other Info
    Router: FRITZ!Box 7590 AX V2
    Sound system: SHARP HT-SBW460 Dolby Atmos Soundbar
    Webcam: Logitech BRIO ULTRA HD PRO WEBCAM 4K webcam with HDR
Yeah, I had thought about letting the battery drain. Most of the computers I have worked with, last job, had capacitors in the instances when we looked. I remember back.. well, a long time ago, that the cmos batteries were out in the open and easy to replace. I've seen some that were soldered in place, but not recently.

I'll try that.
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X551MA
    Memory
    4 gigs
    Hard Drives
    440 gigabyte Sata 2
    Keyboard
    built-in
    Mouse
    Acer USB
    Internet Speed
    5 megabits
    Browser
    Firefox
JimJoe since you have all messaging turned off(Visitor & PM) I want to thank you here for the rep:)
 

My Computer

System One

  • OS
    Windows 8.1 Update Pro in Hyper-V/Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Cliff's Black & Blue Wonder
    CPU
    Intel Core i9-9900K
    Motherboard
    ASUS ROG Maximus X Hero
    Memory
    32 GB Quad Kit, G.Skill Trident Z RGB Series schwarz, DDR4-3866, 18-19-19-39-2T
    Graphics Card(s)
    ASUS GeForce RTX 3090 ROG Strix O24G, 24576 MB GDDR6X
    Sound Card
    (1) HD Webcam C270 (2) NVIDIA High Definition Audio (3) Realtek High Definition Audio
    Monitor(s) Displays
    BenQ BL2711U(4K) and a hp 27vx(1080p)
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    C: Samsung 960 EVO NVMe M.2 SSD
    E: & O: Libraries & OneDrive-> Samsung 850 EVO 1TB
    D: Hyper-V VM's -> Samsung PM951 Client M.2 512Gb SSD
    G: System Images -> HDD Seagate Barracuda 2TB
    PSU
    Corsair HX1000i High Performance ATX Power Supply 80+ Platinum
    Case
    hanteks Enthoo Pro TG
    Cooling
    Thermaltake Floe Riing RGB TT Premium-Edition 360mm and 3 Corsair blue LED fans
    Keyboard
    Trust GTX THURA
    Mouse
    Trust GTX 148
    Internet Speed
    25+/5+ (+usually faster)
    Browser
    Edge; Chrome; IE11
    Antivirus
    Windows Defender of course & Malwarebytes Anti-Exploit as a
    Other Info
    Router: FRITZ!Box 7590 AX V2
    Sound system: SHARP HT-SBW460 Dolby Atmos Soundbar
    Webcam: Logitech BRIO ULTRA HD PRO WEBCAM 4K webcam with HDR
You're welcome. I thought I had just turned off visitor, I'll check that. Thanks for letting me know.
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X551MA
    Memory
    4 gigs
    Hard Drives
    440 gigabyte Sata 2
    Keyboard
    built-in
    Mouse
    Acer USB
    Internet Speed
    5 megabits
    Browser
    Firefox
All fixed on my prtofile. I popped the case open to get to the hdd so I could copy files. I didn't see a CMOS battery on one side of the motherboard. I'll take it out of the case completely when I get a chance.

One of my siblings and I have talked about making the case and keyboard into a prop for costuming at an sf convention. Keyboard being used to turn lights on and off...
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X551MA
    Memory
    4 gigs
    Hard Drives
    440 gigabyte Sata 2
    Keyboard
    built-in
    Mouse
    Acer USB
    Internet Speed
    5 megabits
    Browser
    Firefox
Got all files copied. Put the hdd back. Found the flash bios for my model laptop and downloaded.

Got it installed.

Tried to do a refresh and the error said it was unable to do so as my hdd is locked.

How could it have gotten locked ? And how do I unlock it so I can refresh with a new Win 8.0 install ?
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X551MA
    Memory
    4 gigs
    Hard Drives
    440 gigabyte Sata 2
    Keyboard
    built-in
    Mouse
    Acer USB
    Internet Speed
    5 megabits
    Browser
    Firefox
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