Windows 8 and 8.1 Forums


Can I do without AMD drivers

  1. #11


    Do you have something like this? .. I guess this is for the future if you have problems..


      My System SpecsSystem Spec

  2. #12


    or..


      My System SpecsSystem Spec

  3. #13


    Quote Originally Posted by Liz81 View Post
    Thank you, Derek, for saving me from the trouble.
    You're welcome Liz.

    Quote Originally Posted by Liz81 View Post
    Edited: Well I just did the testing and found that I actually needed Radeon HD 7600, (googled the version number) not 8400. Strange because on amd.com, if you download something for 7600 then they listed Crimson Edition 16.1.1. Well, guess I'll have to try it then. Thanks!
    I don't know what testing you did but you do not have a 7600, this is from your system info file,

    Code:
    Name	AMD Radeon HD 8400 / R3 Series
    PNP Device ID	PCI\VEN_1002&DEV_9830&SUBSYS_2B0B103C&REV_00\3&11583659&0&08
    Adapter Type	AMD Radeon Graphics Processor (0x9830), Advanced Micro Devices, Inc. compatible
    Adapter Description	AMD Radeon HD 8400 / R3 Series
    The same thing listed in the top link I posted above. It is an integrated chip.

    HP Pavilion 23-h056 TouchSmart All-in-One Desktop PC Product Specifications | HP® Customer Support

    Click image for larger version
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  4. #14


    Im sorry for all my postings.. but here.. here is the Factory Reset from HP.. just make sure the link you click on the 2nd page actually fits your description.. and actual model..

    Guy at the end says to press and tap F11 key while the welcome screen is starting.. or as soon as you start your computer up..

    I think it says something like HP all-in-one's after 2014.. etc..

    pavilion 23 all in one, restore to factory settings. how can... - HP Support Forum - 3596861
      My System SpecsSystem Spec

  5. #15


    Code:
    Original Install Date:     9/10/2014, 4:14:53 PM
      My System SpecsSystem Spec

  6. #16


    Posts : 35
    Windows 8.1


    Guys, thanks for the videos. Good to know if I ever need to use them and I'm relieved from the last video that you do not need a CD or a USB because the stupid store who sold me this PC did not provide me with one.

    Anyway, I went to the links I was given (from the hp website) and was told to reinstall the amd driver which was an old one. What is wrong with hp? An old driver???
    Click image for larger version

    That just gave me problems. My PC screen flickered again and I got this
    Click image for larger version

    I did this by seeing this
    Click image for larger version

    Sure didn't help at all. HP is certainly not keep up to date on the display drivers at all. In fact, that was the old version that was installed when I tried to install Crimson Edition 16.1.1 Hotfix. Now I'm reading about how people are having problems with it. Really, AMD? AMD released a version that gave people the old version or just problems?? The Beta version of 16.1.1. is not installing for some reason. So I just posted about this on the amd.com website so we'll see what they say. But it's still ridiculous to get BSOD every time a new revision is released (which is about every month). Really hating amd and now hp, too. I'm ready to just use the windows basic display adapter and forget about amd. Only thing is when the display goes to sleep or idle while using windows basic display adapter, the screen isn't totally dark and you can see the cursor, still and it's in my bedroom where I sleep! So I guess I'll just have to shut down my computer every night.
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  7. #17


    You bought a HP product that hopefully they shipped out the HP Factory doors that turns on and works as it should.. (well for Hp Standards anyway..)

    therefore, I recommend you actually do the HP Restore (apparently without CD) and restore your computer back to when you first bought it..

    You will lose everything on your computer.. your saved documents/photos/music/videos/ even bookmarks from the internet etc..

    Plus you need to see that you are able to use the restore function anyway..


    So just in my opinion, I would (you have 2 options) :

    1.a) Backup everything you think you actually created on the computer - Music/photos/text.. anything you saved or downloaded that you want.. save it to an external hard drive or USB .. - $12-129 for different types storage on Amazon.. (ask if you need to see which ones.)

    smaller usb -
    Amazon Best Sellers: Best USB Flash Drives

    bigger.. external (but still pretty small) Drives..
    Amazon Best Sellers: Best External Hard Drives


    or


    1.b)
    Another option , if you don't want to manually backup your files yourself, is - you can save your computer right now before you touch anything so you can always go back to what you are on right now with all your documents/music/photos .. everything using a program called Macrium Reflect Free.. yes it's free..

    here is another ... video... ( it's not that fun, I can find you a better one if you want... ) but this is the idea how easy it is to use it.. and then you have a backup you can always use to get back exactly what you have right now in front of you as of 2/3/2016..

    https://www.youtube.com/watch?v=Ct_9qmbf3aA



    2. then after you created "restore media recovery CD/USB" and the actual Backup "image" in Macrium,

    then you Do the HP videos above about factory restore... and viola! if you don't like it after the HP factory restore, you just easily restore that "backup macrium" image you created in step 1.B. - and then your HP all in one is right back to where you are with the BSOD display stuff going on..
      My System SpecsSystem Spec

  8. #18


    Posts : 35
    Windows 8.1


    Thank you.

    Windows update just installed AMD back on my computer and it's a different version than HP gave me. I have to wonder if that's the version my PC had in the first place. Only reason why I got an update or a different version is because the very first time I had a problem with my graphics driver since getting this computer, some idiot told me to just go to amd.com and get the latest version of AMD. Didn't say anything about windows update. So since I did that, I kept getting the BSOD and someone would keep telling me to go to amd.com and get the latest drivers, meaning I'd have to do that every month. Such a pain in the butt! The hp website even installed a different version than windows update did (and so far, the one windows update gave me is working fine but I might be speaking too soon) and the one hp gave me gave me that flickering and message about the amd stopped responding and have recovered.

    So the version I actually needed that windows update installed on my computer was 13.301.1001.0. I did not need anything that amd.com provided like Crimson Edition 16.1.1 or whatever. It's way different than what windows update put on my computer and some people kept on telling me to go to amd.com and get a new update instead of maybe uninstalling and reinstalling it through the device manager or windows update. I don't know why I had a problem in the very first place. Perhaps it was a corrupted file when it installed from windows update or windows update didn't install it correctly a long time ago or something. It's a version from December 20, 2014. Yes, it's a bit old but that's what windows update installed. I've seen versions newer than that but if that's the one that works that won't give me more BSODs then I'll take it. The fact that when I google for drivers for AMD Radeon HD 8400, I see different versions for it and different dates. Even some drivers for 8400 have been released in 2015 but I guess they aren't right for me. Hopefully the one I got on my device right now is the right one for me. Next time I get a BSOD and someone tells me to go to amd.com to get new drivers, I'll just tell them that doesn't work and I'll just uninstall and reinstall from windows update or see if windows have any more updates since the last one.
    Last edited by Liz81; 03 Feb 2016 at 21:17.
      My System SpecsSystem Spec

  9. #19


    Lix81:

    Speaking from bad experience, HP has a LOT of customized hardware in their PCs and, in general, going to other sites to get drivers is nearly always a bad idea -- especially in the case of AMD drivers. While the model number for the AMD video chipset may appear to be the same, that's no guarantee that the drivers from AMD will work on the HPs -- quite the opposite!

    Checking the HP site, it does not list video drivers for your PC for Windows 8 -- I don't know why. But, it does list them for Windows 8.1 -- and those are the ones you should try.

    But AMD, while they make good drivers, makes a crappy installer -- which is so bad, that AMD even provides their own utility to remove their driver stuff. The link is here: AMD Clean Uninstall Utility

    Please run the AMD clean up tool BEFORE installing any other AMD drivers.

    And after that, try the Win8.1 drivers from the HP site.

    Good Luck
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  10. #20


    Posts : 35
    Windows 8.1


    Quote Originally Posted by Mark Phelps View Post
    And after that, try the Win8.1 drivers from the HP site.

    Good Luck
    Actually, I did. It caused flickering and this message:
    Click image for larger version

    This is the version that caused that problem that I had to get rid of it before windows update installed version 13.301.1001.0:
    Click image for larger version

    Everything you said, I wished I had known about that before getting all those BSODs. The people who told me to just keep going to amd.com never gave me the impression that they were that bad. Some of those people are on this forum, actually. Oh, and I do always use the AMD uninstall drivers utility.
      My System SpecsSystem Spec

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