Windows 8 and 8.1 Forums

HP Peinter SCAN

  1. #1

    HP Peinter SCAN

    HP Office jet 7310, Windows 8(32)
    Printer works well with W7 drivers and or W8 drivers, HP sent me info on this driver. I print ok but cannot Scan. I get the message X windows(WIA)Scan. I think that means these drivers(?) are not loaded. I return to the download area and down load the full featured drivers for W7. Print function is ok but still no scan and a repeat of the WIX Scan. Where should I go now? Where is the correct drivers WIX supposed to be found?

      My System SpecsSystem Spec

  2. #2

    City of Burj Khalifah
    Posts : 273
    8 Release Preview, 7 Home Premium

    Welcome to EightForums billwhit1

    Sir, can we start to uninstall the driver again of your printer? After you have uninstall the driver restart your pc/laptop.

    And then go to this link Software & Driver Downloads HP Officejet 7310 All-in-One Printer - HP Customer Care (United States - English), open Driver - Product Installation Software their version is 13.1.0. Kindly cross check if it is the same version on your CD. If this one has a higher version better to use the latest, it will automatically detect from driver to printer.

    Now, after the installation if Scan still didn't work try to figure it out using the manual of the Printer for you need to set up the Scan manually.

    If the Scan still didn't work you need to check it now from the supplier of the printer of having a factory defect and might need of replacement.

    Let us know once you figure it out or not.
    Last edited by adamus; 12 Jul 2012 at 05:57. Reason: notes
      My System SpecsSystem Spec

  3. #3

    HP Printer SCAN

    I have done exactly that at least 10 times. I have had to go to downloads and delete many duplicates. My cd was the latest. I have the original book on the printer. This time it worked all the way. It is good to go. The only difference I think I have this time was a through purging of HP stuff.
    I thank you for your help and our good luck in stumbling in to the elusive fix.

      My System SpecsSystem Spec

  4. #4

    City of Burj Khalifah
    Posts : 273
    8 Release Preview, 7 Home Premium

    Good to hear.

    You're most welcome sir.
      My System SpecsSystem Spec

HP Peinter SCAN
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