Windows 8 and 8.1 Forums


Unable to access internet after installing Windows 8

  1. #1


    England, United Kingdom
    Posts : 65
    Windows 8.1 Pro 64-bit

    Unable to access internet after installing Windows 8


    I'm not able to connect to the internet using an Acer Aspire E 17. The product model is E5-773-579L. I installed Windows 8 over Windows ten and formatted the old Windows, the only thing which I can't do is use the internet.

    I've tried with some drivers that I found but they installed and didn't do anything. Without an Ethernet cable, I get a 'not connected - no connections are available'. When I troubleshoot, I get told to plug an Ethernet cable in.

    With the Ethernet cable, I'm getting 'Identifying ... - No internet Access'. When I troubleshoot there, it attempts to reset the Ethernet adapter, then I get the error '"Ethernet" doesn't have a valid IP configuration."

    Does anyone have any advice on how to fix this? What drivers do I need?

      My System SpecsSystem Spec

  2. #2


    England, United Kingdom
    Posts : 65
    Windows 8.1 Pro 64-bit


    Another thing - there are no wireless options available in "PC Settings"
      My System SpecsSystem Spec

  3. #3


    You probably need to uninstall anything that says realtek or lan/ethernet/ whatever your network cards are in the "features and Programs"

    uninstall the drivers from there..

    then go to the website of your exact model computer and find the correct wireless/ lan / ethernet drivers.. for windows 8..

    Download Drivers and Manuals | Acer Official Site
    Last edited by brooksndun; 28 Dec 2015 at 18:11.
      My System SpecsSystem Spec

  4. #4


    England, United Kingdom
    Posts : 65
    Windows 8.1 Pro 64-bit


    Thanks for your reply.

    This is part of the problem - there are no drivers in the control panel except an Ethernet cable one which I installed. By the way - Ethernet is now working. I assume it is that driver that's making it working, but I have no idea in the end what actually made it work.

    Another problem is that I can't seem to find any drivers for my model, for Windows 8. If I go to the link above, the only drivers I can find for:

    Notebook -> Aspire -> Aspire 773 or Aspire 773G (not sure which one it is or the difference between them, but the full model number is E5-773-579L)

    The only drivers I can see are for Windows 10. I'm not sure what wireless drivers I actually need, e.g. from:

    Wireless LAN Atheros Wireless LAN Driver (NFA335 HAI) 10.0.0.318 49.2 MB 2015/09/25 Download
    Wireless LAN Atheros Wireless LAN Driver (NFA335 Liteon) 10.0.0.318 49.2 MB 2015/09/25 Download
    Wireless LAN Atheros Wireless LAN Driver (NFA435 Liteon) 12.0.0.102 69.1 MB 2015/09/25 Download
    Wireless LAN Broadcom Wireless LAN Driver (Liteon) 7.35.290.0 43.3 MB 2015/09/25 Download
    Wireless LAN Broadcom Wireless LAN Driver (HAI) 7.35.290.0 43.3 MB 2015/09/25 Download
    Wireless LAN Intel Wireless LAN Driver 18.12.0.3 184.6 MB 2015/09/25 Download
    But all I tried did nothing apart from one, which said it was incompatible (I also assume that this will probably be the one I want). Also, while I'm on the subject of drivers that are needed, the touchpad does not work. I also attempted to download drivers from the page for that but again, they did nothing.

    According to Device Manager, the missing drivers are:

    • Network Controller
    • PCI Data Acquisition and Signal Processing Controller
    • PCI Data Acquisition and Signal Processing Controller
    • PCI Data Acquisition and Signal Processing Controller
    • PCI Memory Controller
    • PCI Simple Communications Controller
    • SM Bus Controller
    • USB2.0-CRW


    I assume the last one is for the touchpad as I verified the disk drive and all USB ports seem to be working. I've tried right clicking -> update drivers and no drivers for any can be found online by Windows. I've also scanned them all for hardware changes and nothing changed with them.
      My System SpecsSystem Spec

  5. #5


    Look, in your first post you say you installed windows 8 over windows 10??? yes??

    if you did, how did you do that? cause i have a strong feeling you didn't do it the correct way.. did you let windows reformat the drive?

    Did you do a "clean" install? that process needs to be clearly explained as this may be why your computer is all over the place right now..


    I have a feeling you'll need to reinstall windows the correct way.. by letting it reformat the drive.. did you do this when you installed windows 8?

    if you don't know what I mean, then I'm sure you didn't..



    also


    have you even tried this???


    Click image for larger version



    also.. your Acer probably comes with ACER recovery software or update software.. type ACER in the search and see what shows up.

    Click image for larger version
      My System SpecsSystem Spec

  6. #6


    England, United Kingdom
    Posts : 65
    Windows 8.1 Pro 64-bit


    When I reinstalled Windows, I formatted it from the disk and then installed it fresh completely. There was a folder called Windows.old with the old installation which I removed afterwards though.

    I have tried automatically detecting the product, and it gave me the serial number - but it was the first one out of the two I found above, with the exact same drivers I had already tried. The product number is E5-773. The only OS available in that dropdown box is Windows 10. Since using the auto-detect application, it installed .NET 3.5 which I think I needed anyway. Not sure if that's particularly relevant to this specific problem or not, but it might be useful
      My System SpecsSystem Spec

  7. #7


    Posts : 660
    windows 8.1


    According to Device Manager, the missing drivers are:


    • Network Controller
    • PCI Data Acquisition and Signal Processing Controller
    • PCI Data Acquisition and Signal Processing Controller
    • PCI Data Acquisition and Signal Processing Controller
    • PCI Memory Controller
    • PCI Simple Communications Controller
    • SM Bus Controller
    • USB2.0-CRW

    These are all drivers included in the chipset.
    First you need to install the chipset drivers and reboot.
    Then it will probably find the networkadapter/driver because it will have installed the networkcontroller

    There are no windows 8.1 drivers on the websitepage for your model E5 773 because you are downgrading from a windows 10 ready machine.
    Hopefully all the windows 10 drivers will also work on windows 8.1.
    Chipset Intel Chipset Driver 10.1.1.9 4.7 MB 2015/09/25 Download
      My System SpecsSystem Spec

  8. #8


    England, United Kingdom
    Posts : 65
    Windows 8.1 Pro 64-bit


    I installed the chipset and it has fixed some of the problems. Unfortunately though, the network controller and a few others aren't fixed:

    • Network Controller
    • PCI Data Acquisition and Signal Processing Controller
    • PCI Data Acquisition and Signal Processing Controller
    • PCI Simple Communications Controller
    • USB2.0-CRW


    Now that I have installed the chipset, would the wireless drivers from the list I installed before now work if I installed them again?
      My System SpecsSystem Spec

  9. #9


    England, United Kingdom
    Posts : 65
    Windows 8.1 Pro 64-bit


    Also, here is some info when I troubleshoot without an Ethernet cable:

    Details about network adapter diagnosis:

    Network adapter Bluetooth Network Connection driver information:

    Description . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Manufacturer . . . . . . . . . : Microsoft
    Provider . . . . . . . . . . . : Microsoft
    Version . . . . . . . . . . . : 6.3.9600.17931
    Inf File Name . . . . . . . . . : C:\WINDOWS\INF\bthpan.inf
    Inf File Date . . . . . . . . . : 27 December 2015 23:09:49
    Section Name . . . . . . . . . : BthPan.Install
    Hardware ID . . . . . . . . . . : bth\ms_bthpan
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 6
    Physical Media Type . . . . . . : 10
    Details about network adapter diagnosis:

    Network adapter Ethernet driver information:

    Description . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Manufacturer . . . . . . . . . : Realtek
    Provider . . . . . . . . . . . : Microsoft
    Version . . . . . . . . . . . : 8.1.510.2013
    Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netrt630x64.inf
    Inf File Date . . . . . . . . . : 22 August 2013 07:01:13
    Section Name . . . . . . . . . : RTL8168.ndi
    Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_15
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 6
    Physical Media Type . . . . . . : 14
      My System SpecsSystem Spec

  10. #10


    Posts : 660
    windows 8.1


    [QUOTE=chris98;533653]Also, here is some info when I troubleshoot without an Ethernet cable:

    Details about network adapter diagnosis:

    Network adapter Bluetooth Network Connection driver information:

    Description . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Manufacturer . . . . . . . . . : Microsoft
    Provider . . . . . . . . . . . : Microsoft
    Version . . . . . . . . . . . : 6.3.9600.17931
    Inf File Name . . . . . . . . . : C:\WINDOWS\INF\bthpan.inf
    Inf File Date . . . . . . . . . : 27 December 2015 23:09:49
    Section Name . . . . . . . . . : BthPan.Install
    Hardware ID . . . . . . . . . . : bth\ms_bthpan
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 6
    Physical Media Type . . . . . . : 10
    This is the bluetooth network adapter, it mention Microsoft .
    Check if you can find anymore info in Device Manager
    Your Acer driverpage has only drivers for Atheros, Broadcom and Intel devices.

    Details about network adapter diagnosis:

    Network adapter Ethernet driver information:

    Description . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Manufacturer . . . . . . . . . : Realtek
    Provider . . . . . . . . . . . : Microsoft
    Version . . . . . . . . . . . : 8.1.510.2013
    Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netrt630x64.inf
    Inf File Date . . . . . . . . . : 22 August 2013 07:01:13
    Section Name . . . . . . . . . : RTL8168.ndi
    Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_15
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 6
    Physical Media Type . . . . . . : 14
    This is your Realtek Lan networkadapter
    Lan Realtek LAN Driver 10.1.505.2015 9.4 MB 2015/09/25 Download
      My System SpecsSystem Spec

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