Windows 8 and 8.1 Forums


All USB ports not working. Suspected USB driver issues

  1. #11


    oh my god man haha.. where are you on Holiday anyway??

    well next best thing is did you try to install the driver from the MSI webpage? what is the exact model of your laptop? i see some say "apache" series and etc..

    the one on the msi website for your exact model must work.. that is ridiculous if it doesn't or you have the wrong model..

    Does MSI bios lock drivers too?? I know Lenovo does crap like this too..

    try installing the chipset driver from MSI website for your exact model.. then try installing the Intel one if that doesn't work..

    sometimes you have to force to install the driver like so..


    but only do this when you know for sure it's your correct driver for your exact model computer.. maybe keep the "show compatible" hardware click on...



    Click image for larger version


    Click image for larger version

      My System SpecsSystem Spec

  2. #12


    Posts : 35
    Windows 8.1


    Brooksndun, currently dubai, then singapore. Laptop is GE62 2QL, and yes, i did try installing from the MSI page, for my exact model and operating system. As for MSI blocking drivers, I have no idea. Ill look up how to force install drivers but how do i go about making sure the driver is for the exact model for my laptop?
      My System SpecsSystem Spec

  3. #13


    well if that MSI webpage is exactly for the GE62 2QL... then it's the correct driver..

    do what I did in the pictures above to force install the driver.. click have disk and then point it to the driver you downloaded from MSI...

    you may have to extract the driver from the MSI download if it's just an exe.. like with 7zip or unrar.. etc. know what I mean??

    by the way, small world, I've been to the Burj al Arab many times.. and know Al Muntaha well.. in Dubai.. never been to Singapore though.. just been told about the "ladies" all over. ha
      My System SpecsSystem Spec

  4. #14


    Posts : 35
    Windows 8.1


    Quote Originally Posted by brooksndun View Post
    oh my god man haha.. where are you on Holiday anyway??

    well next best thing is did you try to install the driver from the MSI webpage? what is the exact model of your laptop? i see some say "apache" series and etc..

    the one on the msi website for your exact model must work.. that is ridiculous if it doesn't or you have the wrong model..

    Does MSI bios lock drivers too?? I know Lenovo does crap like this too..

    try installing the chipset driver from MSI website for your exact model.. then try installing the Intel one if that doesn't work..

    sometimes you have to force to install the driver like so..


    but only do this when you know for sure it's your correct driver for your exact model computer.. maybe keep the "show compatible" hardware click on...
    Okay had a moment of stupidity and did not realize there was a page two. Hence only seeing pictures now. Where can I even find the driver I need. I don't even know which one I require. Should I be looking for Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26 *refer to first post with images of device manager*

    Anyway its getting late here, Ill try this in 8 hours or so.
      My System SpecsSystem Spec

  5. #15


    Your trying to fix whatever is exclamation marked in the device manager which your picture shows yes...

    the chipset driver is the one you need..

    first top one.. chipset.. select windows 8.1 64bit cause thats what you have right..

    MSI Global
      My System SpecsSystem Spec

  6. #16


    Posts : 35
    Windows 8.1


    Hey brooksndun,

    I tried force installing the driver. When I click on have disk and search for the driver it will only allow me to select .inf files.

    Now when I open the Chipset .exe from the MSI website with winrar, the only files I can extract are these (there are 91 of them)

    Click image for larger version

    So when I click have disk in device manager to manually load the driver, I cant actually select any of those files since they arent .inf

    Am I doing something wrong?

    Also, don't know if its relevant or not but I can select manufacturer for drivers too I think.

    Click image for larger version

    Click image for larger version
      My System SpecsSystem Spec

  7. #17


    Well if you actually do the install of the msg driver the normal way, it's supposed to put the inf in windows and then you would be able to go into manufacturers and choose it based on title..


    But windows is supposed to do this automatically

    Do you have macrium free? And a USB? I'd make a backup image of your computer (doesn't take long if you have not too large of a hard drive) and then after you make an image you have a backup you can always very easily put back..

    You would need to also easily make a backup recovery cd/USB

    You can also do a regular windows backup/restore image but people seem to prefer macrium.. Its free..

    The reason for this is then after you make a backup (it completely copies everything) then you can go ahead and literally uninstall the chipset driver and see if windows automatically puts it back.. Which it's supposed to by default...

    Hope this makes sense.. It's actually pretty easy and you should always have a recovery USB/cd anyway. You'll always have a "picture" of your computer that you can always just "snap" back in as well..

    That's how I've been able to test programs and totally screw with settings to see how it affects performance etc..

    So that's what I would personally do.. Assuming you have a USB or brought your external hard drive...

    If not, well then you're taking a big chance by uninstalling the chipset driver.. Basically I just don't want windows to freeze on you.. That's why I'm telling you to make an "image" of your drive..

    Also can you select the correct model in the manufacturers list? Have you already installed the msi chipset??
    Last edited by brooksndun; 20 Dec 2015 at 00:50.
      My System SpecsSystem Spec

  8. #18
      My System SpecsSystem Spec

  9. #19


    Posts : 35
    Windows 8.1


    Quote Originally Posted by brooksndun View Post
    Ill give it a go, I just need to get my hands on a CD, which might prove difficult here. I guess I'll have to go on a mission to find one then.

    I do have a USB I could use... but unfortunately this whole issue has rendered all my USB ports useless.

    Also I have installed the chipset and I don't think I tried installing the driver by selecting the model. The models that windows displays as the options is not the same as the ones I actually have.

    I have: Intel (R) 8 Series/C220 Series USB EHCI #1 - 8C26
    Intel (R) 8 Series/C220 Series USB EHCI #2 - 8C2D
    USB Root Hub (xHCI)

    Where as windows options for Intel are: Intel 8x930Hx USB Hub
    Intel 8x931Hx Customer Hub
      My System SpecsSystem Spec

  10. #20


    Posts : 35
    Windows 8.1


    I've been trying to find the drivers directly from Intel instead with no luck. I did find what I think is what I need, however its for windows 7 only. Troubleshoot compatibility doesn't work.

    https://downloadcenter.intel.com/dow...Chipset-Family

    Then I came across this Intel(R) 6, 7, 8 Series Chipset Driver for Windows 8.1 (64-bit) - ThinkCentre Systems - Lenovo Support (US) and thought I'd give it a try.

    It continued installing up until the point of installing the driver for one of the driver models I needed. From here it ran into an unexpected error and stopped the installation.

    Could it be that the model is no longer supported by Intel?
      My System SpecsSystem Spec

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All USB ports not working. Suspected USB driver issues
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