Windows 8 and 8.1 Forums


WD External Hard drive keeps connecting and disconnecting

  1. #1


    Posts : 9
    Windows 8.1

    WD External Hard drive keeps connecting and disconnecting


    My WD External Hard drive keeps connecting and disconnecting every second or so. I already went into power settings and disabled the USB selective suspend settings but that didnt solve the problem. I also went into the device manager and unchecked the option to allow the computer to turn of this device to save power option but no luck there either.

      My System SpecsSystem Spec

  2. #2


    Posts : 37
    Windows


    Hello kieron22!


    I'm sorry for your problem with a WD external!


    Which model is it, a My Passport (which one?), a My Book?


    You could try using a different USB cable, a new one, then on every port USB 3.0 and 2.0, then on another system. Does the same issue occur everywhere? Doyou hear clicking from the drive or any other unusual sounds? Any error messages? How is the drive's performance? Please use the WD Data Lifeguard software (Support Answers) and check the drive's SMART values, post the results here. Please, be careful not to post the drive's serial number, too!


    CK_WD
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8.1


    Quote Originally Posted by CKWD View Post
    Hello kieron22!


    I'm sorry for your problem with a WD external!


    Which model is it, a My Passport (which one?), a My Book?


    You could try using a different USB cable, a new one, then on every port – USB 3.0 and 2.0, then on another system. Does the same issue occur everywhere? Doyou hear clicking from the drive or any other unusual sounds? Any error messages? How is the drive's performance? Please use the WD Data Lifeguard software (Support Answers) and check the drive's SMART values, post the results here. Please, be careful not to post the drive's serial number, too!


    CK_WD
    Hi thanks for the reply.
    Its a My passport Ultra and I tried using a different cable and on all the other ports on my desktop. When that didnt work I tried it on my laptop which also has windows 8.1 and it works fine. So that leaves me to think that its something with my desktop.
      My System SpecsSystem Spec

  4. #4


    Cross Plains
    Posts : 255
    Windows 10 Pro


    There is a problem with some USB chipsets that causes this. I have this issue on my Toshiba laptop an its caused by the specific Intel USB chipset that it uses. Unfortunately, it is a driver issue however Intel knows about it and does not plan on releasing a fix from what I understand.
      My System SpecsSystem Spec

  5. #5


    Posts : 37
    Windows


    I'm sorry, but it does seem like the issue is in the specific connection between the external and the desktop. :/


    You could try to update the drivers, or directly reinstall them. If the problem continues, try repairing the system which could reset the drivers. If not, may be a professional should check the USB ports and the motherboard.


    Good luck!


    CK_WD
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    Windows 8.1


    I know this was a main issue with windows 8 some time ago
      My System SpecsSystem Spec

  7. #7


    Austin TX metro area
    Posts : 640
    Windows 7 Pro 64bit [MS blue-disk set]


    This is a long shot, maybe, possibly the solution is an AC-powered 4-usb-port hub. After I purchased one of those, my two ext usb Seagates and WDs no longer act up, they consistently remain accessible. I may be wrong, keep your receipt until proven yea/nay.
      My System SpecsSystem Spec

  8. #8


    UK
    Posts : 275
    Windows 8.1 64 bit


    Try different USB ports & cables - it sounds like a hardware connection problem. Also, check the mains connection if your disk is mains powered.
      My System SpecsSystem Spec

  9. #9


    Have you updated the firmware?
      My System SpecsSystem Spec

  10. #10


    Posts : 50
    windows 8.1


    Also check for any BIOS updates for your machine
      My System SpecsSystem Spec

WD External Hard drive keeps connecting and disconnecting
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