Windows 8.1 Pro 64 bit
Within the last week, my Logitech Mouse G502 sometimes would be completely inactive upon booting my computer. When I unplugged and replugged the mouse back in to its USB slot, the mouse lit up and became active again.
Up until this problem occurred, I hadn't installed the Logitech software. Instead, I just relied up Microsoft's default mouse settings. This has worked fine for over a year. Now, after a few occurrences of the mouse not being recognized, I installed the G502 software, hoping the problem would go away. Unfortunately the problem persists.
Again, it doesn't always happen that the mouse is not recognized, but it is more often than not. And, after unplugging and replugging the mouse back into its USB slot, I can restart the PC and everything works fine. However, when booting up, I *believe* I hear that familiar sound when you plug something into a USB port. Prior to my mouse issue, the first sound I heard was MS Operating System "greeting" that it was ready for my password.
I have gone to "Computer Management" > Device Manager > Mice and other pointing devices. I see that there are two "HID-compliant mouse" entries. The first is "Mice and other pointing devices - Microsoft - on USB Input Device" and the second is "Mice and other pointing devices - Microsoft - on Logitech Gaming Virtual Mouse". I tried updating them both, and both indicate that they are current. And, both indicate that they are functioning properly.
Any hints on how to solve this issue. I am not a technical person, so please provide detailed explanations.
Within the last week, my Logitech Mouse G502 sometimes would be completely inactive upon booting my computer. When I unplugged and replugged the mouse back in to its USB slot, the mouse lit up and became active again.
Up until this problem occurred, I hadn't installed the Logitech software. Instead, I just relied up Microsoft's default mouse settings. This has worked fine for over a year. Now, after a few occurrences of the mouse not being recognized, I installed the G502 software, hoping the problem would go away. Unfortunately the problem persists.
Again, it doesn't always happen that the mouse is not recognized, but it is more often than not. And, after unplugging and replugging the mouse back into its USB slot, I can restart the PC and everything works fine. However, when booting up, I *believe* I hear that familiar sound when you plug something into a USB port. Prior to my mouse issue, the first sound I heard was MS Operating System "greeting" that it was ready for my password.
I have gone to "Computer Management" > Device Manager > Mice and other pointing devices. I see that there are two "HID-compliant mouse" entries. The first is "Mice and other pointing devices - Microsoft - on USB Input Device" and the second is "Mice and other pointing devices - Microsoft - on Logitech Gaming Virtual Mouse". I tried updating them both, and both indicate that they are current. And, both indicate that they are functioning properly.
Any hints on how to solve this issue. I am not a technical person, so please provide detailed explanations.
My Computer
System One
-
- OS
- Windows 8.1 Pro - 64 bit
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Boxx Technologies, Inc. 4920
- CPU
- Intel(R) Core(TM) i7-3960X CPU @ 3.30GHz
- Motherboard
- ASUSTeK COMPUTER INC. P9X79 WS (LGA2011)
- Memory
- 48.0GB DDR3 @ 833MHz (11-11-11-28)
- Graphics Card(s)
- PA241W (1920x1200@59Hz) PA241W (1920x1200@59Hz) 2047MB NVIDIA Quadro 4000 (NVIDIA)
- Sound Card
- Realtek High Definition Audio NVIDIA High Definition Audio
- Monitor(s) Displays
- Two NEC Monitors PA241W on NVIDIA Quadro 4000
- Screen Resolution
- 1920x1200 pixels
- Hard Drives
- - ATA INTEL SSDSC2CW48 SCSI Disk Device
- Two ATA ST32000645NS SCSI Disk Devices
- Case
- Boxx Technologies
- Cooling
- Water cooled
- Keyboard
- MS Natural Keyboard
- Mouse
- Logitech G502
- Internet Speed
- 100 mps
- Browser
- IE 11, Forefox latest version, Chrome
- Antivirus
- Norton 360