Windows 8 and 8.1 Forums


Mouse Sometimes Inactive Upon Startup in Window 8.1 Pro

  1. #1


    Posts : 17
    Windows 8.1 Pro - 64 bit

    Mouse Sometimes Inactive Upon Startup in Window 8.1 Pro


    Windows 8.1 Pro 64 bit

    Within the last week, my Logitech Mouse G502 sometimes would be completely inactive upon booting my computer. When I unplugged and replugged the mouse back in to its USB slot, the mouse lit up and became active again.

    Up until this problem occurred, I hadn't installed the Logitech software. Instead, I just relied up Microsoft's default mouse settings. This has worked fine for over a year. Now, after a few occurrences of the mouse not being recognized, I installed the G502 software, hoping the problem would go away. Unfortunately the problem persists.

    Again, it doesn't always happen that the mouse is not recognized, but it is more often than not. And, after unplugging and replugging the mouse back into its USB slot, I can restart the PC and everything works fine. However, when booting up, I *believe* I hear that familiar sound when you plug something into a USB port. Prior to my mouse issue, the first sound I heard was MS Operating System "greeting" that it was ready for my password.

    I have gone to "Computer Management" > Device Manager > Mice and other pointing devices. I see that there are two "HID-compliant mouse" entries. The first is "Mice and other pointing devices - Microsoft - on USB Input Device" and the second is "Mice and other pointing devices - Microsoft - on Logitech Gaming Virtual Mouse". I tried updating them both, and both indicate that they are current. And, both indicate that they are functioning properly.

    Any hints on how to solve this issue. I am not a technical person, so please provide detailed explanations.

      My System SpecsSystem Spec

  2. #2


    FWIW, I sometimes have a similar problem I have yet to resolve where my wireless mouse and keyboard fail to "wake" my computer. These two devices are part of a set so they share the same USB wireless dongle. It has been my practice since wireless keyboards first came out to keep a wired keyboard plugged into the computer (but stashed out of the way - specifically, on a small shelf under my desk). When this problem occurs, I simply tap some keys on the wired keyboard with my foot and the computer and wireless keyboard and mouse come alive.

    I am "assuming" this is a USB issue, and not a problem with your mouse because there are several reports of folks having these similar symptoms, but, of course, with different mice and keyboards. Also, at least when it comes to booting/rebooting the computer (as opposed to waking), neither the OS or your mouse specific drivers have loaded yet. They don't even start to load until the boot process makes it past the BIOS' POST (power on self-test) phase of the boot process and until the boot drive is finally hit. Only then are your Logitech specific drivers are loaded into Windows.

    Until your device specific drivers are loaded from the boot disk, the system is using generic USB, mouse and keyboard drivers in the motherboard's chipset. Without these generic drivers, we could not access the BIOS Setup Menu (or Safe Mode) or make changes to any BIOS setting.

    In other words, this does not even appear to be a Windows issue because these devices should be "initialized" early in the boot process, before the OS is loaded.

    The only thing I can suggest at this time is if you have your mouse plugged into a USB 3.0 (typically blue) USB port, try a USB 2.0 port (or the other way around). You might also check your motherboard's website to see if there are any new drivers or BIOS updates for your board that might address these issues.
      My System SpecsSystem Spec

  3. #3


    Posts : 17
    Windows 8.1 Pro - 64 bit


    Thank you for your message.

    Quote Originally Posted by Itaregid View Post
    I am "assuming" this is a USB issue, and not a problem with your mouse because there are several reports of folks having these similar symptoms, but, of course, with different mice and keyboards. Also, at least when it comes to booting/rebooting the computer (as opposed to waking), neither the OS or your mouse specific drivers have loaded yet. They don't even start to load until the boot process makes it past the BIOS' POST (power on self-test) phase of the boot process and until the boot drive is finally hit. Only then are your Logitech specific drivers are loaded into Windows.

    Until your device specific drivers are loaded from the boot disk, the system is using generic USB, mouse and keyboard drivers in the motherboard's chipset. Without these generic drivers, we could not access the BIOS Setup Menu (or Safe Mode) or make changes to any BIOS setting.

    In other words, this does not even appear to be a Windows issue because these devices should be "initialized" early in the boot process, before the OS is loaded.
    After I read your message on my mobile device, I paid especially close attention to the sequence of events:


    • start computer
    • during the initial booting up process, both keyboard and mouse light up (both have cords)
    • just prior to hearing the familiar Windows Greeting, indicating that I must provide my password, the MS Natural Keyboard lights remain on, but the G502 Logitech mouse goes dark and inactive
    • after providing my password, I arrive at my desktop and hear the "dongle" noise that seems to indicate something is either been just plugged in or removed
    • I unplug my mouse (hear the dongle noise) and replug my mouse (hear the dongle noise) and mouse works fine


    Does those series of observations change your theory?

    Quote Originally Posted by Itaregid View Post
    The only thing I can suggest at this time is if you have your mouse plugged into a USB 3.0 (typically blue) USB port, try a USB 2.0 port (or the other way around). You might also check your motherboard's website to see if there are any new drivers or BIOS updates for your board that might address these issues.
    Thank you. I can try that.
    Last edited by Stecyk; 15 Nov 2015 at 15:15.
      My System SpecsSystem Spec

  4. #4


    The lights on your keyboard and mouse only indicate they are receiving "power". Unfortunately, they don't indicate any "data" is going back and forth.

    During the initial boot process, are you able to press the applicable key (often the Del key) to enter the BIOS Setup Menu? And if so, once in there, does your keyboard and mouse work?

    My "theory" (guess?) may or may not be changed - though it could have something to do with the Windows "drivers" for the USB controllers. The fact the mouse and keyboard work once you finally get them going indicates Windows and the devices themselves work. Where the problem "appears" (to me) to be is during the handoff to (loading of) the "specific" USB controller drivers used on your motherboard from the "generic" USB controller drivers used in the BIOS.

    So again, I believe this is a USB issue, but the solution eludes me.

    Just to make sure I did not confuse you with the word "dongle", a dongle in this case refers to those small USB "wireless" adapters that plug into USB ports. For wired keyboards and mice, you don't have a "dongle". It is just a connector, or connector plug that goes into the port. The "dongle noise" you are referring to is most likely the "USB device connect" and "USB device disconnect" "sounds".
      My System SpecsSystem Spec

  5. #5


    Posts : 17
    Windows 8.1 Pro - 64 bit


    Thank you for your attention and your replies.

    Yes, agreed, the "lights" merely indicate power, not necessarily data. However, when the Mouse's lights go out, it's down. That seems to happen just before the password sign-on process.

    I spoke with my computer manufacturer about updating the bios. He argued against saying there's always the risk I might brick my computer. They test their computers and bios settings, so I should NOT need to change it. I have a relatively fancy computer used for graphics, so I am going to follow his suggestion.

    In speaking with the manufacturer, we believe it might be something related to one of the recent Microsoft updates. He suggested that roll back one set of updates and then see how it goes. If all goes well, then add back one item from the massive update at a time. That seems very time and energy intensive. So I am going to pass on that idea for now.

    I also contacted Logitech. After trying various procedures, it believes that the Mouse itself is defective. While I doubt that is the case, I can try their new mouse after I receive it.

    I did, however, replace the Logitech driver and, as you suggested, moved to a different USB port. I will know in a day or two whether replacing the driver or switching ports helps.

    One of the interesting and frustrating aspects of my problem is that if I unplug, replug my mouse, go to the desktop, and then restart the computer, everything works fine on the restart. However, if I unplug, replug my mouse, work for a while, shut the computer off, and restart it later, I am likely to suffer the same problem all over again. So this problem is somewhat intermittent--the very worst kind of problem to troubleshoot.

    Unless I find a miracle cure, I am likely to continue with the unplugging and replugging of my mouse. It tedious, but it works. I am *hoping* that when I upgrade to Windows 10 early in 2016 by using a bare metal install that my problem goes away.

    By the way, I was clear on the dongle. You are referring to a small device that fits into a USB port for wireless devices, and I was referring to the dongle noise that we often hear when plugging something into a USB port.

    Again, I appreciate your assistance.
      My System SpecsSystem Spec

  6. #6


    Posts : 17
    Windows 8.1 Pro - 64 bit


    As an update, even after moving to a different USB port and after clearing and reinstalling the Mouse Driver, I still have exactly the same problem. This is a challenging and frustrating issue.
      My System SpecsSystem Spec

  7. #7


    He argued against saying there's always the risk I might brick my computer.
    This is absolutely true, but it is very rare these days. I have had an unrecoverable BIOS update happen to me just once, about 20 years ago and that was only because a co-worker tripped over the power cord right in the middle of the flash. Now, I always ensure the computer is plugged into a UPS, and all cables are out of any traffic areas.

    But still, I never update my BIOS, and I never arbitrarily recommend others update their BIOS just because a new update is out there. This is why I specifically said above, "...check your motherboard's website to see if there are any new drivers or BIOS updates for your board that might address these issues."

    Hopefully the new mouse resolves this. In any case, please keep us posted.
      My System SpecsSystem Spec

  8. #8


    Posts : 17
    Windows 8.1 Pro - 64 bit


    Quote Originally Posted by Itaregid View Post
    But still, I never update my BIOS, and I never arbitrarily recommend others update their BIOS just because a new update is out there. This is why I specifically said above, "...check your motherboard's website to see if there are any new drivers or BIOS updates for your board that might address these issues."

    Hopefully the new mouse resolves this. In any case, please keep us posted.
    I tried finding the drivers and updates, and came up empty. I am most likely looking in the wrong locations. In any event, my expectation is that the new mouse won't solve the issue. And, I hope when I upgrade to Windows 10, the problem goes away. If it doesn't, then it's a different matter. If that happens, I am not sure what my next course of action will be. However, I will worry about that situation if and when I come to it.

    Thank you again for your help.
      My System SpecsSystem Spec

  9. #9


    Well, please keep us posted.
      My System SpecsSystem Spec

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